Billing amp Energy Accounting Flow of Presentation Reliance Energy Overview Building robust billing system Energy Accounting IT Driven process transformation Future plans 2 Reliance Energy Overview ID: 934531
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Slide1
Tuesday, December 5, 2017
Billing & Energy Accounting
Slide2Flow of Presentation
Reliance
Energy
Overview
Building robust billing system
Energy Accounting
IT Driven process transformation
Future plans
2
Slide3Reliance Energy - Overview
“
90 Years
” of Distribution Business
Serving Mumbai Since 1926!!
3
Slide44
LT Cable Length
22000
Ckt
Kms
HT Cable Length
4253 Kms
DT Capacity
4804 MVA
PT Capacity
3341 MVA
No of Customers
~ 3 Million
Max. System Demand
1892 MW
Reliability Index
99.97 %
Distribution Area
400 Sq Km
One of the Lowest Distribution Losses in the Country @ 8.83%
Reliance Energy - Overview
Slide5Building robust Billing System
COBOL
(14)
Foxpro
(17)
VB6/D2K(18)
Legacy Applications
Migration
SAP-ISU-CCS
Implementation of MBC for 2.2 Million customers @ 11 Months
5
Slide6Building robust Billing System
2005
2008
2008-2013
2014-2017
Faster adoption of new Scenarios/Technology
6
Slide77
Day
3
Day
2
Day 1
Day
0
Create Meter Reading Order
Meter Readings + Upload
Billing (Batch)
Invoicing (Batch)
Printing
MR Error Correction
Meter Reading Validation
Billing Exception & Errors
Billing (Online)
Invoicing (Online)
Generate Print Documents (Batch)
Dispatch (Courier,
Post)
Download meter reading data
Meter to Cash Process
Bill delivery in T+3 Days!!
E-
Bill,SMS
)
Slide8Building robust Billing System
Journey towards complex Billing
2005
2007
2009
2014
2016
Future
Residential
Commercial
Commercial Industrial
Changeover
~ 6
Lakh
40
Nos
160
Nos
Ready
8
Slide9Energy Audit Process
1
2
4
5
1
2
GIS integrated Dot Net Portal
3
Canopy Pilot
Smart Metering
5
SAP-ISU
DM-BI
Automated
WIP
Energy Accounting
4
SAP-ISU
DM-BI
9
Reduced cycle time for data updates from 7 days to 1 day
Slide10Payment Process Overview
Cashless Payments : Receipts 54 %,Amount 80%
POS
Wallets
Payment files
SFTP/E-mail
OFC
SAP-ISU-CCS
Batch Upload
Payment Avenues
10
Slide11IT driven Transformation – Business Processes
2003 2005 2007 2009
2004 2006 2008
Monthly Meter Reading
& Billing for all customers
BDTS System for distribution of bills
Enf
. Analytics process started
AMR based meter readings initiated for PV / HV customers
Mapping of Migration process
iin
ISU
Electromechanical Meter replacement initiated
Use of MRI for reading
SAP based Energy Audit Solution
Implemented "Law Suit Tracker" software for tracking of theft booking cases
ISU-CCS system for Customer Billing started
BDTS
LST
11
Slide12IT driven Transformation – Business Processes
2011 2013 2015 2017
2012 2014 2016
CS-DOT process launched
Bill delivery info. over SMS
GIS based EA
Technical solutions initiated for theft mgmt. in Slums
Theft proof Pillars introduced
Outbound calling for Recovery initiated
Theft proof Pillars introduced
Outbound calling for Recovery initiated
Dashboard for Business function
Design
of
New Metering specs.
Mobile App for Customers
Open Access Billing
CRM
implementation
Roof top Solar
EODB initiatives
GIS based Mobile Apps
Fiori Apps and Dashboard
12
Slide13Reliance Energy Evolution
2003
2017
Efficient Indian Power utility
World-class Utility
Basic service levels
Value-added services
Multiple Legacy systems
Integrated State-of-art Systems
Product-centric
Customer-centric
Operating practice oriented
Process Driven
Process & Workforce Automation, Data Driven
Vision
Offerings
Systems
Approach
Operational Excellence
13
Transforming Reliance Energy into a World-class Utility
Slide14Future
Time of Use
Demand & Load profile
Power Quality
Interval Data
Alrams
& Events
Cry-Out Alarms
Data Points
Remote Disconnection/ Reconnection
Real Time Tamper & Theft Detection
Real Time Energy Auditing
Alert /Notification (Outages) to Customer
Real Time Consumption Management
Real Time Demand Side Management
Integrated
Home Automation
The Deliverables
Smart Meter
Enabler
Data retention policy?
Scalability of Billing System?
Licensing compliance?
Integration platform?
Challenges
Slide15Recognition
15
Slide16Thank You