Endpoint Engineering amp Infrastructure Information Services amp Technology UC Berkeley Vanessa Kaskiris Riff Khan Clifton Hom and Ben Gross Topics for Today Overview and components Impact ID: 737472
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The Berkeley Desktop
… because you have better things to do.
Endpoint Engineering & Infrastructure
Information Services & Technology, UC Berkeley
Vanessa Kaskiris, Riff Khan, Clifton Hom, and Ben GrossSlide3
Topics for Today
Overview and components
Impact
Customers and users
Powered by BigFix
Metrics
Coming soon to a desktop near you...Slide4
What is the
Berkeley Desktop?
Standard computing environment
Combines software, hardware, services
Unobtrusive service model for UCB
Serves staff and faculty
Includes desktops and laptops
Built, tested, and managed by EEI
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The
Berkeley Desktop EcosystemSlide6
The Berkeley Desktop SoftwareSlide7
The Berkeley Desktop HardwareSlide8
The Berkeley Desktop ServicesSlide9
T
he Impact of the Berkeley Desktop
Reduces faculty and staff interruptions
Enables stewardship and efficiencies
Scalable UC-ready standards
Reduces IT security vulnerabilities
Teaching, Research and Administration
Cost effective
Fosters innovation through iteration
Supports UC Berkeley’s One IT program
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“If you’re not working backwards from trying to add value to the core mission of the institution you’re simply playing with toys…”Slide13
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Departmental I.T.
A Platform for Specialized ServicesSlide15
Berkeley Desktop VideoSlide16
Problem: Create an automated solution to customize Berkeley Desktop image for University Health Services.
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Solution:
1. Computer Object lands in UHS OU in Active Directory2. BigFix-TEM “saws off” componentsResult:
Over 300 machines customized
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EEI produced a layout that pushes through TEM and automates modifications needed to meet UHS security requirements. EEI has saved us a total of 5 hours and 50 minutes for first 24 machines.
- Eric Avila, Campus Shared Services
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“This single project has saved UHS more computer admin time than any other project I've seen at the University in 20 years. You know it must be good if it makes a SysAdmin happy!”
- Scott McCoy, University Health Services
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Campus Shared Services
Plumbing and ToolsSlide21Slide22Slide23Slide24Slide25Slide26Slide27
Campus I.T.
“Standing on the shoulders of giants”Slide28
“Due to the ability to deploy critical web browser changes quickly on mass, our reporting application users were able to pull the campus data and make decisions based off of the info.
…Cal Answers users could access the tool via any web browser, which drastically improved the user experience.”
- Mark Chiang, Enterprise Data Warehouse Manager
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BigFix
The Role of BigFix
A backend system that manages common components of the Berkeley Desktop for campus IT staff and enables Self-Service for users. Slide30
BigFix
By The Numbers
Manages Berkeley Desktops across 15 Divisions, 75 Departments, 80+ Campus Buildings and Off-Campus Locations.
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BigFix
Out of the Box…
Unified Platform Inventory System
OS and common 3rd Party Updates
Managed Anti-Virus and Reporting
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BigFix
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BigFix
Plus...
(With Some Extra Work)
Campus Licensed Software and Common Applications in Self-Service
Custom Content and PropertiesSlide34
BigFix
Plus (cont)...
Centralized and Expandable Infrastructure to Meet Growing Demands of the Berkeley DesktopSlide35
BigFix
Campuswide Impacts
Keeping deployments consistent, secure, and in a known state
Metrics to make cost and time savings decisions
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Metrics Go Up and to the RightSlide37
Monday, August 4, 1:17pm
Number of Clients
9884
Number of Clients Today
5974
Number of Clients Last Month
7890
Total Number of TEM Relays
9
Desktops
7554
Laptops
2139
Servers
180
Virtual Machines
373Slide38
OS Breakdowns
OS
Total
Windows
8513
Apple
1355
Unix/Linux
7
Windows Server
175
Mac Server
2
Windows Desktop
8330
Mac Desktop
1368Slide39
Last 24 Hours
34
Last 1 Week
224
Last 1 Month
724
Last 3 Months
2588
Last 6 Months
4172
Last 1 Year
6751
All Time
9884
Growth of Managed MachinesSlide40
Berkeley Desktop Metrics
~3000 Berkeley Desktop images
Imaging time reduce by 50%
~6000 machines directly managed by EEI
~8000 machines checked in last 30 days
~5000 machines with new AV software
Software Central provided > 100,000 Microsoft, > 67,000 Adobe licensesSlide41
A look at what's nextSlide42
The Berkeley Desktop Future
OS X management via Casper
Windows 8.1 migration
, planning for 9
S
ecure
defaults for images
Encrypt all the things!
Further integrated w/ campus systems
Executive dashboards (pretty pictures)
Servers, MDM, and bears oh mySlide43Slide44
Automated image testing
Automated package creation/testingChocolatey, AutoPKG, Jenkins FTW!
Combining automated workflows
Customized departmental configs
User-driven imaging
Imaging and Self ServiceSlide45
Thank you! Questions?
Please visit us at:
desktop.berkeley.edu
and
software.berkeley.eduSlide46
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