CallPilot Evolution Strategy - PowerPoint Presentation

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CallPilot Evolution Strategy

Avaya Officelinx

Avaya CallPilot Evolution to Officelinx

Objectives:Eliminate security concerns for Windows 2003 in EnterpriseMaximize value of current messaging platformMinimize investment and expense for transition to Avaya’s next-generation messaging application-enabled platform: Officelinx.

Eliminate legacy hardware & apps

Drive better user experience

messaging and collaboration

No PBX upgrade

Mobile and Cloud

The Opportunity

CallPilot Evolution to Officelinx

The Urgency: CallPilot Systems Are At Risk

Support Life-Cycle: June 30, 2015: End-of-Sales for new systems June 30, 2016: End-of-Manufacture Support (software)No new corrective content June 30, 2018: End-of-Manufacture Support (hardware)Repair/return transitions to “best effort” June 30, 2021: End-of-Extended Services/SupportAll CallPilot systems utilize operating system environments Microsoft has discontinued support for, exposing customers to increased security risk. Windows NT 4.0 (1-Jan-2005) Windows Server 2003 (14-Jan-2015)

Value

Risks

CallPilot Evolution to Officelinx Why it Makes Sense

No PBX upgrade neededLeverages existing Meridian 1/CS 1000/SL-100/CS2100No hardware neededDelivers messaging (voice, fax, UM), auto attendant, IVR, and call trees including Active/Active Redundancy with one single licensed software solutionReplace older/at-risk hardware100% software-based solution that can run on a virtual server (VMware v-Sphere, Microsoft HyperV)Retain existing User experienceData migration and per-user selection of preferred TUInew web and mobile experience optionsConsolidate multiple messaging systems across network Single, multi-tenanted, multi-concurrent PBX integrationFuture proofs move to cloud Supports Google, Office 365 and Skype for Business

Roadblocks Removed

Does NOT require current CS 1000 release or

upgrade

Does NOT require Session

Manager

Greater

feature parity

than

Aura

Messaging

Future-proof

“application integration”

design

Resolves

Window Server 2003 security

liability

Inter-operates

with “cloud”

(Exchange 365/Gmail)

Higher

scalability for

centralization

Superior

resiliency

The Solution

Avaya Officelinx

Contextual Messaging

Unified Messaging

Voice Messaging

Better voice messagingSend and receive voicemails via TUIDistribution lists and menu treesMulti-lingualWeb portal with password reset

VirtualizedACTIVE/ACTIVE redundancyPreservation of user experiencePresence and calendar awarenessRedundancy and resiliencyFlexible access from integrated and next-generation clients

Unified (voice/fax) messaging in any email environment, including cloud (Office 365 and Gmail)Access via web or thick clientSophisticated notification optionsAdvanced system-level capabilities

Avaya Officelinx Messaging Next Generation Communication Solution

Officelinx: A Better Value for Avaya Customers

Opportunity

Avaya Solutions

CallPilot replacement

Officelinx

Secure voicemail replacement JITC

Officelinx

Multi-vendor, H/A

voicemail

replacement

Officelinx

Google messaging

Officelinx

Office 365 messaging

Officelinx

Call Completion - minimize & optimize

voicemail

Officelinx

Replace this...

Octel®

200/300*

Serenade

Octel®

250/350

Aria

Intuity™ AUDIX®

MAP 5, 40, 100

IA770/CM Messaging

C3000

IALX

CallPilot

Meridian

Mail

Modular Messaging

With

Officelinx

Virtualized Messaging

No hardware required

Supports VMware and Microsoft HyperV

Centralization

s

implifies maintenance, administration, and support

Delivers

redundancy/resiliency where needed

TUI emulations increase adoption/familiarity without re-training

Data migration preserves user experience

Program Highlights

Near feature parity with

CallPilot

Seamless transition

without

disruption to current messaging use

cases

Better

economics

No PBX upgrade - incredible opportunity for new Avaya revenue on existing CS 1000 customer

base

Massive market

opportunity

33K systems on Windows Server 2003 that are ready to invest!

Sales Tools for Officelinx

Tool: EASE (ESNA partners/ESNA paper)ease.esna.comTool: In SAP Subscription only- Manual process todayMessaging (voice-mail)Collaboration (unified messaging)Tool: Avaya Solution Designer (Mar-2016)SaaS configurator for subscription-based licensesNote: Perpetual licenses being considered for future ASD/Msg configurator update

Contact Us

Justin Colvin

Channel Director –

West

justinc@avaya.com

817-798-3182

Fran Culbertson

Channel Director –

Central

fculbertson@avaya.com

913-387-9135

Ron Gill

Channel Director – Northeast/Federal

rgill@avaya.com

703-869-6179

Mike Seeley

Channel Director –

South

mseeley@avaya.com

954-654-9215

Andres

Venegas

Channel Director –

Canada, S.

America

andresv@avaya.com

905-707-4623

Giles Houston

Channel Director –

EMEA

gileshouston@avaya.com

+44 1483308326

Roger Brassard

Sr. Product Manager, Customer Engagement Solutions & Cloud

brassard@avaya.com

972-745-5284

AAM/OL High-level Comparison:

Avaya Aura Messaging 6.3Avaya Officelinx 10.0Scalability-portsUp to 300 portsUp to 4 App server nodes per clusterUp to 2,000 ports on H/A systemUp to 20 Voice nodesScalability-users6,200 UM users single-server30K UM local users per cluster100K remote users5,000 UM/20K VM users single-server20K UM/60K VM users distributed serverResiliencyLocal caching at App server (when message store unavailable)3rd party redundancy for message storeGeographic disbursement of serversHigh Availability via Master/Slave and Consolidated DB/File serverGeographic disbursement of serversStore FlexibilityPer-User Store FlexibilityAvaya or Exchange 2007/2010/2013Consolidated Database serverOS / SecurityLinux OSLower TCO from security updatesWindows 7, 2008, 2012Higher TCO for ongoing security updatesVirtualizationVMware ESXi 5.0, 5.1, and 5.1VMware Vsphere 4.x, 5.0, and 5.1Microsoft Hyper-V Server 2012LocalizationExtensive (22) and growingSubstantial (17)ConnectivitySIP (Avaya); Others via GWConcurrent multi-switch integration via Session ManagerSIP, T1, E1, QSIG, SMDI via gatewaysConcurrent multiple switch integration without Session ManagerSpeech-to-TextOptional via 3rd-partyOptional, embedded

✓

✓

✓

✓

✓

✓

✓

✓

Avaya Aura Messaging 6.3Avaya Officelinx 10.0Multi-tenancyNoYesMessage accessTUI-Aria, Audix, CallPilot (mimic legacy)Voice commands (English, French)E-mail (toolbar, clientless)Browser TUI-Extensive and customizableVoice commands; multi-lingualE-mail (client)BrowserEmail integrationExchange 2007, 2010, 2013Lotus Notes (via IMAP)Exchange 2003, 2007, 2010, 2013, 365Google MailZimbraIBM Lotus Notes 6.5, 7.0,, 8.0, 8.5GroupWise 6.5/SP2, 7.0, 8.0Migration from LegacyAvaya ProServices - Octel 250/350ProVision – Audix, CMM, Intuity, Modular MessagingCP>AAM migration utilityCP to OL coming (May-2016)AdministrationWeb basedSystem Manager integrationControl Manager integrationWeb basedSystem Manager integration (May-2016)Support NetworkExtensive (Direct and Partner)Substantial, (Direct and Partner)LicensingVoice mail (Basic, $46)Unified Messaging (Mainstream, $65)Suites (Core and Power) with up-liftPerpetual or SubscriptionVoice mail (Messaging)Unified Messaging (Collaboration or Collaboration+Messaging)Perpetual or Subscription

✓

✓

✓

✓

✓

✓

✓

AAM/OL High-level

Comparison (cont’d)

CP/AAM Functionality Gap Summary:

Feature title

Feature title (cont’d)

Contact Center “Voice Services” integration

Express Messaging service

High Availability (single

server/auto-failover)

Speech Messaging

(integrated)

Geographic Redundancy (server pair/auto-failover)

Broadcast messaging (all users) with timed delivery and MWI on/off options

Voice Forms

One number voice/fax call screening

Self-Service User Password Change/Reset

Outbound fax broadcast and mail merge

Active Directory integration (for moves, adds, and changes)

Read-receipt synch on forwarded voice/fax messages to

e-mail

Message Networking (integrated)

(AMIS, Enterprise, VPIM)

Distribution list admin Search Criteria (Shared and Personal)

Auto-populate; Add via name/number;

Nesting

Network Message Service

Hacker-Tracker monitor for user mailbox/application logging

Scalability of Single Server

Auto-Attendant

left-pad

Comprehensive

reporting with schedule and export options (PDF, DOC, XLS, etc.)

Flight Recorder system monitor and simplified trace capture by partners/support

Remote activation via phone

Desktop UM plug-in for Lotus Notes, GroupWise

Record Caller App Prompts via phone

Restricted client operations (Outlook, GroupWise, and Notes)

Extended Absence Greeting expiry via phone

Shared Telephone / Dorm Room auto-assignment

Multiple MWIs per mailbox (CP=8; AAM=1)

Bulk Auto-Add (integrated)

CP/OL Functionality Gap Summary – Near Parity

Feature titleFeature title (cont’d)Contact Center “Voice Services” integrationExpress Messaging serviceHigh Availability (single server/auto-failover)Speech Messaging (integrated)Geographic Redundancy (server pair/auto-failover)Broadcast messaging (all users) with timed delivery and MWI on/off optionsVoice Forms One number voice/fax call screeningSelf-Service User Password Change/ResetOutbound fax broadcast and mail mergeActive Directory integration (for moves, adds, and changes)Read-receipt synch on forwarded voice/fax messages to e-mailMessage Networking (integrated)(AMIS, Enterprise, VPIM)Distribution list admin Search Criteria (Shared and Personal)Auto-populate; Add via name/number; NestingNetwork Message Service Hacker-Tracker monitor for user mailbox/application loggingScalability of Single ServerAuto-Attendant left-padComprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.)Flight Recorder system monitor and simplified trace capture by partners/supportRemote activation via phoneDesktop UM plug-in for Lotus Notes, GroupWiseRecord Caller App Prompts via phoneRestricted client operations (Outlook, GroupWise, and Notes)Extended Absence Greeting expiry via phoneShared Telephone / Dorm Room auto-assignmentMultiple MWIs per mailbox (CP=8; AAM=1)Bulk Auto-Add (integrated)

Coming late-2016

Mitigate w/ Virtualization

Compatible with CallPilot 4.0, 5.0, and 5.1 systemsData migrated includes:Last nameFirst nameMailbox numberExtension DNs (dialed-numbers; 1-8)Message Waiting Indication (MWI) extensionsUser-recorded greetingsInternalExternalPersonal VerificationTemporary AbsencePersonal distribution listsNotificationsAll mailbox messages and message state (read/unread) and flags (urgent, private, etc.)

CallPilot migration to Officelinx

Online web based password resetMultiple telephone user interfaces (TUI)Multi-tenant or multi-attendant interface99 personal greetings, schedule enabledLocation based routingCalls and availability can follow enterprise calendar (Exchange or Google)Multi-lingual interfaceUnlimited auto-attendant treesMultiple recordings and greetings per languageRead, unread and saved message sortingUrgent messagesMessage notification Message waiting indicatorGroup and distribution list messagingAutomatic message forwarding Private message designation

SMS message notificationSMTP message notificationFuture delivery messagesFast forward, pause and rewindCall back to senderUndelete messageRecord conversationsMultimedia and multi-destination distribution listsFax tone detectionCall screeningCall queuing (basic)Default language selection by userDefault language selection by callerShared extension supportMultiple time zone supportCustom display name format

Bi-directional message synchronization between the PBX and email applications (Exchange, Notes, GroupWise, Zimbra, Office 365, Google)Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phoneVoicemail delivered as MP3 audio fileVisual voicemailSMTP message forward with smart linksResolve messages to contacts and identify callers by name (Exchange and Google)Share and socialize voice messagesCall history integration with email (requires CTI enabled on PBX)Inbound fax

Officelinx Voicemail

Officelinx Unified Messaging

What’s Included with OfficeLinx Voicemail + UM

Additional information

documents.esna.com

“Device Friendly Documents” (HTML versions)

“

Esna

Officelinx”

Client Applications Guide

Feature Descriptions Guide

Technical Operating Guidelines

Server Configuration Guide

Server Installation Guide

iLink

Pro Installation and User Guide

“ESNA OFFICELINX” (PDF versions)

ease.esna.com

Requires user account/password

Detailed integration documentation