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Chapter 11:       Managing Chapter 11:       Managing

Chapter 11: Managing - PowerPoint Presentation

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Uploaded On 2018-09-30

Chapter 11: Managing - PPT Presentation

People for Service Advantage Overview of Chapter 11 Service Employees Are Crucially Important Factors Contributing to the Difficulty of Frontline Work Cycles of Failure Mediocrity and Success ID: 682594

employees service cycle customer service employees customer cycle frontline customers important job staff performance failure candidates sabotage culture people

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