24 28 January 2022 Skills and Employability Division OECD Directorate for Employment Labour and Social Affairs Reforming the existing and designing of new measures for activating inactive persons and their inclusion in the labour market in Bulgaria ID: 1020538
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1. Training for National Employment Agency Staff24 – 28 January, 2022Skills and Employability DivisionOECD Directorate for Employment Labour and Social AffairsReforming the existing and designing of new measures for activating inactive persons and their inclusion in the labour market in Bulgaria
2. This training took place as a virtual event over 5 full days from 24 – 28 January, 2022The training was organised as part of the joint OECD, European Commission's DG Reform, and NEA project The training covered 5 topics (one per day) and was delivered by external providers from Bulgaria as well as PES trainers from Austria (AMS) and Germany (BA)2Training overview
3. 3Training modules/themes
4. 4Different training methods used to encourage interaction
5. 5Module 1: Providing individualised supportObjective Help participants provide individualised support based on jobseekers’ profiles and their barriers to employment Training conducted byCooperation for Voluntary Service (CVS) Bulgaria: Dilyana Gyurova and Katerina StoyanovaOECDAgendaOECD to start the training dayIntroduction to the topicSession 1: Risk factors to remain out of work, barriers to employmentSession 2: Tailoring support to individual needs. Individual and group exercisesSession 3: Possibilities for the NEA staff to provide individualised supportSummarising the discussion results and the key takeaways of the day
6. 6Module 2: Diversity and InclusionObjectiveCounsellors are able to identify and mitigate conscious and unconscious bias in their work. They also increase their awareness of cultural differences and challenges facing ethnic minorities. Training conducted byCooperation for Voluntary Service (CVS) Bulgaria: Dilyana Gyurova and Katerina StoyanovaOECDAgendaOECD to start the training dayIntroduction to the topicSession 1: Communication barriers - reasons for misunderstandings in interpersonal communicationSession 2: Surmounting prejudice and preconceived notionsSession 3: Stereotypes concerning specific minorities. Forging personal strategies to overcome the stereotype thinkingSummarising the discussion results and the key takeaways of the day
7. 7Module 3: Inter-agency cooperationObjective Help participants reinforce cooperation practices with other institutions (in particular the Social Assistance Agency and municipalities) to activate the inactive Training conducted bySofia University “St. Kliment Ohridski”: Rossitsa SimeonovaAustrian public employment service (AMS): Franziska Winter, Jürgen Kirchberger and Nina SchauerOECDAgendaOECD to start the training dayIntroduction to the topicSession 1: Overview of the current cooperation practices between NEA and other stakeholdersSession 2: Experience of building cooperation practices with key stakeholders by the Austrian public employment serviceSession 3: Interactive workshop on advancing the cooperation practices of NEASummarising the discussion results and the key takeaways of the day
8. 8Module 4: Employer OutreachObjectiveNEA counselors learn how to better “sell” their clients to employers Training conducted byGerman public employment service (BA): Anja ArnethAustrian public employment service (AMS): Franziska Winter, Jürgen Kirchberger and Nina SchauerOECDAgendaOECD to start the training dayIntroduction to the topicSession 1: Understanding the employerSession 2: Establishing and maintaining contact with employersSession 3: Sales orientation in employer consultingSummarising the discussion results and the key takeaways of the day
9. 9Module 5: Psychosocial counsellingObjectiveSupport NEA staff dealing with clients in difficult and stressful situations Training conducted byGerman public employment service (BA): Matthias Keil, Anastasiya Meiske and Tobias KociokOECDAgendaOECD to start the training dayIntroduction to the topicSession 1: Basics of psychosocial counsellingSession 2: Methods of psychosocial counsellingSession 3: Systemic approach to counselling and motivational interviewingSummarising the discussion results and the key takeaways of the day
10. 10Thank you to all involved