Tips for a interstate move wwwprotectyourmovegov memories money move protect your Before You Move Obtainbrochure Ready to Move andthe booklet Your Rights and Responsibilities When You ID: 831859
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Tips for a successful interstate move
Tips for a successful interstate move...www.protectyourmove.govmemories.money.move.protectyourBefore You Move ObtainbrochureReady to Move? andthebookletYour Rights and Responsibilities When You Movefrommover. recommendationsfromfriends,relativesregardingmover. CheckBureauregardingmover. Findmover'sresponsibilitiesaremayyourbelongings. moverprogram. Obtainfromthreemovers,compareallservicesprovidedmover. CheckdeterminemoverregisteredUSDOTnumber. Findhowpickupdeliveryyourgoodswilloccur. moverhowtheycancontactedbeforemove,duringmove,aftermove. Adequatelyinsureyourbelongings.Moving Day Bepresentto answerquestions andgivedirectionstothemovers.Stayuntiltheyfinish. Accompanythemoversastheyinventoryyourhouseholdgoodsandresolveanyquestionsregardingtheconditionofmaterialsbeingmoved.Carefullyreadinformationon estimate,orderservice,billlading,inventory,allcompletedbeforeyou billyourgoodsaredelivered,chargesareanyclaimsare Beforemovingleaves,onelookthroughoutcertainleft Givedriverdirectionsyournewhome. Informdrivermovingcompanywhereyoucanreachedduringmove.Delivery Day presentanyquestionsgivedirections. Paydriver,accordingtermyouragreement, beforeyourgoodsare Superviseunpackingyourgoods. Noteontheinventorylistall thataredamagedbeforeyousignanydocuments.Questions?Q. Where can I get a copy of "Your Rights and Responsibilities When You Move" and other helpful consumer information?A. Visitwww.protectyourmove.govQ. Where can I find out whether a mover is registered with FMCSA?A. Visitwww.protectyourmove.govQ. Where can I obtain information about a mover, broker or freight forwarder’s insurance and process agent?A. Visithttp://li-public.fmcsa.dot.govorcall (202)385-2423.Q. How do I get assistance to determine if a mover has assessed the correct transportation charges?A. Visithttp://www.stb.dot.govorcalltheSurfaceTransportationBoardat1-866-254-1792.Q. Where may I file a complaint against a mover?A. Visitwww.protectyourmove.govorcall 1-888-DOT-SAFT(1-888-368-7238)MondayFridaybetweenthehoursof 9:00a.m.to9:00p.m.EST.Q. authorities I should contact to report a mover?A. Yes. Stateattorneysgeneralandconsumeraffairsagenciesareresponsibleforpursuingsuspectedmovingfraud.Q. How can I learn more about movers and transportation of household goods?A. Visitwww.protectyourmove.govand www.moving.org.Moving ChecklistEADY TO OVEFederal Motor Carrier Safety Administration1-800-832-5660 • TTY: 1-800-877-8339www.protectyourmove.govFMCSAdevelops,maintains,andenforcesfederalregulationsthatestablishsafeoperatingrequirementsforcommercialvehicledrivers,carriers,vehicles,andvehicleequipment. FMCSA regulatesinterstatehouseholdgoodsmoversandrequiresthemtoregisterwiththeagency. Itsregulationsassistconsumersoninterstatemovesanddefinetherightsandresponsibilitiesofconsumersandhouseholdgoodscarriers.U. S. Department of TransportationFederal Motor Carrier Safety AdministrationFMCSA-ESA-03-005 Revised April 2006Know Your Rights and Responsibilities Before Selecting a MoverBeforemovingyourhouseholdgoods,moversarerequiredtogiveyouthisbrochureandbookletentitledYour Rights and Responsibilities When You Move Theyprovidebasicinformationthatwillhelpyouunderstandthedocumentsthatmoverwillaskyoutosign. Thebookletalsoexplainsyourrightsifyourhouseholdgoodsarelostordamaged. CopiesofthisbrochureandbookletcanbedownloadedfromtheW
ebsitewww.protectyourmove.govwhichhas
ebsitewww.protectyourmove.govwhichhasadditionalhelpfulconsumerinformation.Use Only Registered MoverssuremoveryouUSDOTnumber,registeredtransportationgoods,properlevelinsurance.YoucandeterminemoverregisteredFMCSAbyaccessingwww.protectyourmove.govcallinginsurance.Read and Understand All Information Provided by the MoverThe mover should provide you with the following basic documents as part of your move:EstimatesTheestimateshouldclearlydescribe,in writingallchargesforservicesthemoverwillperform. Makesuretheestimateissignedbythemover. Do not accept oral estimates.THE ST WAYO VOIDPRLEMSISO E NFORMN HEAD. NOT SIG BK DCUMENTS.Order for Service Theorderforserviceislistofalltheservicesthemoverwillperformandshowsthedatesyourhouseholdgoodswillbepickedupanddelivered.Bill of Ladingbillcontractbetweenyoumoverreceiptyourbelongings. Yougivenpartiallycompletedbillbefore moverleavesresidenceorigin.Inventory ListTheinventoryisthereceiptshowingeachitemyoushippedanditscondition. Besureyoureceivewrittencopyoftheinventoryafteryourhouseholdgoodsareloaded,andthatyouagreewithitsdescriptionofyourhouseholdgoods’condition.hat if There Is a Problem? Dispute Settlement ProgramBeforemovingyourhouseholdgoods, interstatemoversarerequiredtoprovide youwithinfomationregardingtheirdisputesettlementprogram. Moversmustofferneutraldisputesettlementprogramasmeansofsettlingdisputesthatmayariseconcerninglossordamageofyourhouseholdgoods.Loss or Damage of Goodsyourgoodsaredelivery,requestcompanyclaimformfrommover.Completeclaimformyourability. moverwilltellyouwherecompletedform. Youmustwrittenclaimwiththemoverwithinmonthsofdelivery. Yourclaimmustbeinwritingbutdoesnothavetobesubmittedonmover’sclaimform. Itissuggestedthatyousendtheclaimsinformationtothemoverbycertifiedmail.youareoffermover,youhaveoptionclaimmover’sprogramremedies. Applicable Transportation Charges chargesmoverservicesmustcontainedtariff,whichmustyouuponrequest. youfeelmoveroverchargedyou,youcancontactSurfaceTransportationBoardfurtherFiling a Complaint FMCSAdoesnothavetheauthoritytoresolve claimsagainstmovingcompany. However, youmayfilecomplaintagainstmoverby visiting www.protectyourmove.govorcalling 1-888-DOT-SAFT (1-888-368-7238) MondayFridaybetween thehoursof9:00a.m. p.m.EST. Yourcomplaintmaytriggerfederalenforcementinvestigationmover.Key DefinitionsBroker:A company that arranges for the truck transportation of cargo belonging to others, utilizing for-hire carriers to provide the actual truck transportation. A broker does not assume responsibility for the cargo and usually does not take possession of the cargo.Tariff:A list of rates, rules, regulations, and available services. Each mover publishes its own tariffs and these must be provided to you upon request.Ready to Move?TheFederalMotorCarrierSafetyAdministration(FMCSA)oftheU.S.DepartmentofTransportation(DOT)wantstomakesureyouhavetheinformation youneedto“Protect Your Memories. Your Money. Your Move.”frommovingfraud.defensemovingfraudinformedawareyouroptionschoosingreputablemovingcompany. Whilemovesgosmoothly,therearedishonest“rogue”moversyouawareof. Formoreinformationoninterstatemoves,visittheFMCSAWebsiteat:www.protectyourmove.govYoucanalsousethissitetolinktoothergovernment,lawenforcementandmovingindustryinformationsources. Thisisveryimportantifyou’relookingformoredetailedStateandlocalinformation,includinghowtofilecomplaint.