Ellen Strålberg Senior Digitalisation Adviser Difi in Oslo Difi in Leikanger Difi makes change happen Agenda Agenda Ministry of Local Government and Modernisation The Storting parliament ID: 812226
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Slide1
Digitalisation in the Norwegian public sector
Ellen Strålberg,
Senior
Digitalisation
Adviser
Slide2Difi in Oslo
Difi in Leikanger
Difi makes change happen
Slide3Agenda
Slide4Agenda
Slide5Ministry of Local Government
and Modernisation
The Storting
(parliament)
Ministry of Trade, Industry
and Fisheries
We make change happen in the public sector
Digital
transformation
Digital
strategy and coordination
Common
digital solutions
Public
procurement
Studies, reports
and analysis
Management
Authority for
universal
design
of ICT
Arenas
Main
partners
Instruments
Common solutions
Slide6Agenda
Slide7The Norwegian public sector
15 sector ministries
60+ agencies
426 municipalities
With autonomy and their own strategies
Slide8The need for cooperation and coordination
Digitalisation implies challenges which individual sectors cannot resolve alone. The Government therefore sees the need to raise cross-sectoral digitalisation issues for which a national, coordinated approach will bring added value to society.
Slide9Five priorities
5.
Sound data protection and information security
2.
ICT constitutes a significant input factor for innovation and productivity
1.
A
user-centric
focus
3.
Strengthened digital competence and inclusion
4.
Effective
digitalisation
of the public sector
Slide101.
Start with needs
2.
Think big
- start small
3.
Choose the right partner
4.
Ensure the right expertise and good leadership
5.
Deliver frequently
- Create benefit all the time
Principles for reduced risk and greater gains from digitalisation projects in the public sector:
Slide11Agenda
Slide12The principle of Digital by defaultPublic administration, as far as possible, is accessible online, and that online services are the rule for public administration’s communication with the citizens
The Government will move the work on the digital-by-default strategy forward by mapping how digital by default can best be accomplished within sectors and across sectors and administrative levels.
Slide13The public sector will not ask you again about something it already knows
You don’t need to apply for something you’re entitled to
If the public sector requires information from you, it should be possible for you to provide it digitally
You can easily find out what the public sector knows about you and whom has seen your information.
The Government's ambition
Slide14Agenda
Slide15Digital transformation
A process where the agency changes how it
performs its duties, offers better services, works more efficiently or creates completely new services
.. where
user focus and the user experience are at the actual core of the change.. and that is based on the utilisation of digital technology. A fundamental and comprehensive change, and not a minor adjustment.
Redesign of the agency at all levels – people, processes, technology and leadership
Slide16What characterises digital transformations?
The users first! Do you understand their needs?
Rethink who you can cooperate with!
On the way to data-driven public administration
Not the most important thing, but a
prerequisite
nevertheless
Look at today’s challenges with new eyes
Slide17Enterprise development – it’s about management in a new era
User-orientation
The users first! Do you understand their needs?
The ecosystem
Rethink who you can cooperate with!
Exploit data
On the way to data-driven public administration Digital technology
Not the most important thing, but an
prerequisite
nevertheless
Innovation
Look at today’s challenges with new eyes
It starts with the enterprise’s digital maturity
It’s about leadership
Slide18Further reading
Digital agenda for Norway
https://www.regjeringen.no/en/dokumenter/meld.-st.-23-2012-2013/id718084/
This time
it’s personal. Norwegian Board
of Technologyhttps://teknologiradet.no/wp-content/uploads/sites/19/2013/08/Report_This-time-its-personal_The-digital-shift-in-the-public-sector.pdf
Ideology + technology. Using digital, data, and technology to build better government and to deliver better public services by Calum Handforth
http://www.wcmt.org.uk/sites/default/files/report-documents/Handforth%20C%20Report%202015%20Final.pdf
Slide19Common ICT components for the Norwegian public sector
Asbjørn Gjerde Lund
Senioradvisor
09.11.2017
Slide20Strategic
principle
for
national
IT-components
Simplifies public services and makes them more efficient
.Shall be applicable for every public
organisation
Can
be used as
free
standing
components
The public sector is obligated to use them and any deviation must be documentedAre compatibel with
each other Helps public sector to share informationInteracts
with European IT-infrastructure
Slide21National building blocks
ID-
gateway
Digital
Contact
Information Register
Digital
mailbox
eSignature
Electronic public records
eDelivery
National Population
Register
Land registry
The Central Coordinating
Register for Legal Entities
Service portal
e-
Invoicing
Slide22How to use national building blocks
The service gives documents an advanced personal signature digitally. The signature service reuses the national common ICT-components.
ID-porten
Lookup service for contact information
Digital
mail box
Time stamp
Signing portal
National Population
Register
Autentication
Signature
Time stamp
Digital mail
Slide23More information in english
E-
Invoicing
https://www.anskaffelser.no/e-procurement
ID-gatewayhttps://www.norge.no/en/electronic-idDigital mailboxhttps://www.norge.no/en/about-digital-mailboxDigital
contact information registerhttps://www.norge.no/en/update-your-contact-information
Land registryhttps://kartverket.no/en/Land-Registry-and-Cadestre/
National
population
registry
http://www.skatteetaten.no/en/person/National-Registry/
Altinn
https://www.altinn.no/en/Toppmeny/About-Altinn/
Slide24Extra
Slide25ID-porten
is
the
gateway
to digital public servises
ID-porten /
the
gateway
Log in
with
e-ID
Public services
on
internet
Slide26Look
up in
contact
- and
reservation registerDigital post to citizen
Post til digital
post box
Paper
print
Digital
mailbox
Slide27Digital contact and reservation register
Reservations
120 426
4,0
mill.
citizens
98,5%
of
citizens
between
16–80
505
users
of
the
registry
Slide28Prerequisite for digital communications
The register covers the administrations need for access to the citizens digital contact information. The citizen register and updates its own contact information:
Phone number
E-mail address
Digital mail box
Reservation
Slide29Build-up of signing solution
Allows citizens to sign documents from the public sector digitally, by applying an advanced electronic personal signature. The solution helps public administration to digitize manual processes involving personal signature.
Signing
Documents
for signing
Signed
documents
Documents
for signing
Signed
documents
Look-ups
in
signed
docments
Slide30Build-up of the access service
Streamlines the administrations work making documents and letters transparent and open.
The government commissioned
Difi
to develop a new and better solution. The solution, eInnsyn, will be ready for use at the turn of 2017/18.
Consultant expedites journal
Citizen / media
Access
Process requests for access
Slide31Kartverket
The land register – register of ownership and encumbrances
Norwegian properties are registered in the land register, which is the official register of legal rights and obligations associated with fixed property and housing cooperatives. The land register lists ownership and encumbrances such as mortgages, leasing rights, pre-emptive purchasing rights, and so on.
Cadastral unit
All properties in Norway have a set of numbers that identifies the property unit in the land register and cadastre.0301 (Oslo) 208 (cadastrial
) 287 (property unit) 49 (section)
Slide32National Registry (for persons)
The national registry contain information of everyone that resides or have resided in Norway.
The Norwegian Tax Administration is responsible for keeping the national registry updated
Birthnumber
: 15 10 72 3 1 5 2 7 D-number: 45 10 72 xxxxxNational registry is now under modernization
Slide33Brønnøysund Register center
The Central Coordinating Register for legal entities (CCR)
The CCR contains basic data about entities with reporting obligations to the Register of Employers, the Value Added Tax Register, the Register of Business Enterprises, the Business Register of Statistics Norway, the Corporate Taxation Data Register, the County Governors’ Register of Foundations or the Register of Bankruptcies.
Organisationnumber
: 912 520 220
Slide34Digital portal for
businesses
Post and
messages from public
sector to the businessesPlatform for digital services since 2003
Slide35How to make user
friendly
solutions -
Experiences from a trial incentive programTore Basmo BerghSenioradvisor
09.11.2017
Slide36Difis trial incentive Program
Initiated from the Ministry of Local Government and Modernization
Objectives:
stimulate government agencies to use innovative methods, including service design, to develop comprehensive services based on relentless focus on real people's needs and reduction of management resources
strengthen innovative capabilities in the public sector grant NOK 10 mill. (about 1.1 million euro) to procure experts8 projects – 1 of them is the air quality project
Slide37The air quality project
Users:
Citizens
People
who are
working with air pollution in
municipalities
Slide38Slide39Slide40Slide41Understanding
the
problem
Citizens
Low
competence about air pollution
Users trust
the
governments
to alert
them
if
something critical happensCitizens still have to life their day-to-day life
The information about air pollution comes from different
sources – what is true?
Municipalities
Help to create a simple messages
for their citizensHelp to make air pollution count in
competition with all other concerns How to implement regional
variations
Slide42Designing
the
service -
concepts
A reliable
webpage
Available and relevant information where
the
citizens
already
are
Userfriendly
tools for people employed in the municipalities
Slide43Building
the
service
Not
yet made
Slide44The importance of backstage
Slide45