formed following 145White Friday146 in 2003 We identify disseminate and escalate incidents which have significant impact on the network NILO work closely with the Strategic Partnership Tea ID: 851854
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1 NILO (National Incident Liaison Officer)
NILO (National Incident Liaison Officer) was formed following ‘White Friday’ in 2003. We identify, disseminate and escalate incidents which have significant impact on the network. NILO work closely with the Strategic Partnership Team. We issue an incident report including location, nature of incident, injuries, spillages, closures and time delay data. If it is a full closure we will also provide alternative routes We currently disseminate our message to stakeholders and customers via email bulletins. (See example of Critical Report) By delivering an early message it gives our stakeholders and partners notification of any incident which may imp
2 act their journey and will give them
act their journey and will give them the opportunity to re-route or re-schedule. This will also help prevent financial implications for missed deadlines. NILO incident reports Fact sheet and overview Frequently asked questions How much does it cost to receive NILO Nothing, the reports are a completely free service. How do I register for these alerts? Simply provide your dedicated email address/ addresses which can be monitored for live incidents to Nilo@highwaysengland.co.uk If I want further information on an incident or have further questions is there somebody I can speak to? Our Customer Contact Centre is available 24 hours on 0300 123 5000 .