Jen Hobbs Lisa Burnapp Background Discussion at a Give a Kidney charity AGM Challenging for recipients to know what to write Confusion over where to send correspondence due to previous deceased donation initiative ID: 916564
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Slide1
Writing to living donors
Jen Hobbs
Lisa Burnapp
Slide2Background
Discussion at a ‘Give a Kidney’ charity AGM
Challenging for recipients to know what to write
Confusion over where to send correspondence due to previous deceased donation initiative
Misdirected to NHSBT Donor Records dept.
Limited information & resources available to support communication between donors and recipients of living donor transplants
Some resources available/developed for clinical teams to write to donors
Template letter for centres to adapt to local requirements
Sheffield - ‘Daisy Chain’ Cards
Slide3Why?
Slide4Working Group
Lisa Burnapp Chair
Jen Hobbs Marketing and Campaigns, NHSBT
Helen Dobson LDC, NewcastleCaroline Basarab-Horwath LDC, Sheffield Jen Lumsdaine LDC and Living Donation Scotland Jan Shorrock Give a Kidney charity Celia Kent Living DonorEwen Maclaen Transplant Recipient and Advocacy Officer, Kidney Care UK
Slide5Target audience
Recipients of anonymous living donor transplants
From non-directed altruistic living donors
Through the UK Living Kidney Sharing SchemeMulti-professional transplant teams
Write to a living donor on behalf of the team
Be aware of the new resources available to support recipients to write
Know the lines of communication - everything goes through the living donor coordinators
Slide6Resources for recipients and transplant professionals
Webpage:
www.nhsbt.nhs.uk/writing-to-your-living-donor
Why write?
What to write
What is the process?
Where to send your correspondence
Email signature and screensaver:
Online/digital
Promotional film:
www.youtube.com/watch?v=tZzCwUEYDaI
Slide7Resources for recipients and transplant professionals
Offline/printed
A5 DL flyers
to include
in
discharge packs
4x daisy chain greeting cards
for
transplant
t
eams
to write to a living donor
Declined donor
One recipient
Two recipients
Three recipients
All materials available to re-order
,
email
leaflets@nhsbt.nhs.uk
.
Slide8Monitoring & Evaluation
We need your help:
Use the resources available and re-order cards and flyers when they run out by emailing
leaflets@nhsbt.nhs.uk Make recipients aware of the initiative and guide them to the website for further information
Keep a record of how many pieces of correspondence you are asked to pass on
Keep a smile box
Provide feedback
Via a short quarterly survey monkey about the above
By email to,
lisa.Burnapp@nhsbt.nhs.uk
Slide9Thank you for your support
Please note:
There
is a separate initiative to support communication between donor families and recipients.
More information can be found at:
www.nhsbt.nhs.uk/writing-to-a-donor-family-or-recipient.