Visa Declined How to find out whether a credit card purchase made through a District Bank of America Visa was declined and the reason it was declined Bank of America Works System Log into ID: 1022034
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1. FAQs - Why was a District Visa Declined?How to find out whether a credit card purchase made through a District Bank of America Visa was declined, and the reason it was declined
2. Bank of America – Works SystemLog into Bank of America Works, and you will see accounts assigned to you listed under Accounts Dashboard
3. Hover over the account number you have a question about and a drop down will appear
4. The drop down gives you two options – select “View Auth Log”
5. A new box will appear, and give a reason for decline (if applicable)
6. This also shows you the ACTUAL available balance AFTER accounting for pending transactions
7. If you selected “View Full Details” in the drop down on the home page, you will see this screen - select Actions and “View Auth Log” will appear
8. The same authorization log will appear here as on the home page
9. Other Reasons for Decline – Closed Account – this means a vendor tried to charge an old account number
10. Other Reasons for Decline – Individual MCCG is excluded This means the code group the vendor identifies itself under with Visa has been excluded by the District for some reason. The Business Office can change MCC group settings (i.e. “opening up” cards) to permit authorized purchases in certain cases to permit the purchase. An email explaining the request must be received before the grouping is changed.
11. There are other decline reasons that are seen less oftenFraud will be flagged differentlyWhen fraud is detected the business office is contacted by Bank of America and we will contact the card holder regarding pending transactions which were valid and what has appeared as invalidIf the cardholder is not available at that time, the card may be temporarily suspended from making purchases to ensure nothing further is chargedIf you see something that appears odd, contact the Business Office with questions