Management of Conflict When determining how to manage conflict we tend to utilize different styles depending on the situation AvoidanceNonconfrontational walking away from the situation ID: 402824
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Slide1
Managing ConflictSlide2
Management of
Conflict
When determining how to manage conflict, we tend to utilize different styles depending on the situation:
Avoidance—Non-confrontational: walking
away from the situation
Accommodation—Non-confrontational: setting
aside your needs for the needs of the other party
Competition—Win/lose:
your loss is the other party’s gain; tactics include: forcing, low-balling, time constraints, deception, etc.
Compromise—Splitting the
difference:
(i.e. flipping a coin, cutting something in half)
Collaboration—Win/win:
both parties mutually
benefit,
and creative alternatives are
achieved.Slide3
Responding to Conflict
Satisfying own needs
Satisfying
others’
needs
Avoiding
Collaborating
Accommodate
Compromising
CompetingSlide4
New Directions for Conflict Management
Bargaining/Negotiation
Third-Party Conflict ResolutionSlide5
Bargaining/Negotiation
Negotiation: an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly
Ex. Buying a car; buying a house; things at
work
Integrative
Bargaining
Distributive BargainingSlide6
Differences Between
Distributive & Integrative Bargaining
Distributive
Claim Value (win-lose)
Positional/ Rights/ Power
Goal: Individual Gain
Single Issue
No future relationship
Integrative
Create Value (win-win)
Principled / Interest
Goal: Mutual & Individual GainMultiple Issues
Long-term relationshipSlide7
Third-Party Conflict Resolution
Managerial Conflict Resolution
Outside Conflict ResolutionSlide8
Managerial Conflict Resolution
Roles:
Inquisitor
Judge
Advisor
Motivator
InvestigatorRestructurerProblem solver
Procedural marshalSlide9
Outside Conflict Resolution
Mediators—help parties facilitate the dispute but hold no decision power
Arbitrators—makes binding decisions based on the proposals and arguments of the parties involved in the conflict