A SERVICE TAPI INTERFACE Existing phone system Screen pops Keep existing system Miss out on more sophisticated features May need to pay for this feature if not installed SMARTVOIX Replacement phone system ID: 797691
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Slide1
Jason Lawrie
SMARTVOIX AS
A SERVICE
Slide2TAPI INTERFACE
Existing phone system
Screen pops
Keep existing system
Miss out on more sophisticated featuresMay need to pay for this feature if not installed
+
–
Slide3SMARTVOIX
Replacement phone system
Screen pops
Recording linked to bookings
Automated bookingDashboardReportsTransfer to other sites
Expensive
Lose existing infrastructure
+
–
Slide4SMARTVOIX AS A SERVICE
All the benefits of
SmartVoix
Without the hassle of setting it up
But first, what is SIP?
Slide5THE PHONE ‘LINE’
Slide6SMARTVOIX AS A SERVICE
1.
Call answered by
SmartVOIX
2. The call gets answered by the SmartVOIX system. If the caller makes an automated booking then the booking is sent to the SmartMove server. Other calls queued for the operator.
3. The operator(s) connects to the
SmartVOIX
phone system over the internet.
4. Bookings
taken by the operator go to the server in the usual way.
Slide7BENEFITS
Get screen pop
Slide8Get automatic bookings based on addresses used by that caller
BENEFITS
Slide9Immediate access to recordings
BENEFITS
Slide10Reports
Get call statistics
BENEFITS
Slide11BENEFITS
Alternative call centres
Site
lost, go to new
oneOffload to another site
Slide12REQUIREMENTS
You must have a good internet connection (download and upload speeds)
NBN or fibre ideal
Slide13