IT Considerations in Continuity Of Operations Planning (COOP) - PowerPoint Presentation

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IT Considerations inContinuity Of Operations Planning (COOP)

Knowing where you stand in your County’s IT Priorities

IntroductionWhat is a COOP?Department Priorities vs. County IT PrioritiesPlanning to Continue Operations in the Short Term

Q&A

Agenda

Sonja Rowland, PMPKing County Elections IT Project Manager17 years of IT Project Management Experience

Spent

9 Years with King County IT Dept. as an IT Project ManagerManaged tail end of Business Continuity Program for KCIT

I view things from an IT Perspective

Introduction

A Continuity of Operation Plan (COOP) should be written to ensure that agencies are able to continue operation of their essential functions under a broad range of circumstances including all-hazard

emergencies.

What is a COOP?

Our priorities:With integrity and a commitment to innovation, we provide all citizens the opportunity to participate in and protect the democratic process.Our county’s priorities:

Life (Health Care; Emergency Management)

Safety (Sheriff, Jails, Courts)

Whose priorities do you think come first when IT develops their COOP/Business Continuity Plan?

County’s priorities – Life and Safety

Department Priorities vs. County IT Priorities

Find out where we overlap…what is our common denominator?CommunicationHow will our county communicate?Media

Phones (VoIP)

Email (Active Directory; Outlook Services)

Web (Network Connectivity; Web Servers)

What is your county’s plan for bringing up these services?

Priority Conflict – What now?

Ensure your plan timelines map to the county IT timelines when it comes to service uptimesWork with vendors on alternate solutions Can they host your services?

Can they keep a back up of your files?

Work with the OSOS and other Counties on alternate solutions

Alternate data center locations

Like systems

Back up solutions

Remote work locations

What can we do in the meantime?

ChecklistsUsed more than the written planMake them usefulPost them

Share them

Make them readily available and accessible to key staff

Planning, continued

Alternate Power Uninterruptible Power Supply (UPS) provides only a short period of powerGenerator Building

Portable

Power bricks

Planning, continued

Alternate connectivity optionsIs your location served by two, separate internet connections?If so, this may

serve you well in the event of a disaster.

Other options for internet connectivity include:

Using your cell phone as a hot spot (this would need to be part of your service and assumes your cell phone will have service)

MiFi

service (this is a wireless service that typically connects 5 devices)

Planning, continued

Laptops and tabletsIT Departments will likely not have extra for you.Ensure you do the following:

Keep them charged

Keep them up to date (regular updates to them as part of your IT support plan)Turn them on and test them regularly

Planning, continued

Telecommunications PriorityRegister for Government Emergency Telecommunications Service (GETS) – for public telephone (http://www.dhs.gov/government-emergency-telecommunications-service-gets

)

Register for Wireless Priority service (WPS) – for cellular (including MiFi

)

priority service (

https://

www.dhs.gov/wireless-priority-service-wps

)

Planning, continued

Checklists, checklists, checklistsComplete, share and postAssign owners for regular reviews and updatesReach out to your IT department as well as our counterparts in other counties

Register for GETS and WPS

Do what you can financially to prepare

UPS, generators, co-location, laptops, tablets,

MiFi

, power bricks, etc.

Wrap Up

Questions?

Sonja.Rowland@kingcounty.gov