Accountability Lessons from Yap and Beyond Pat Keehley PhD Keelin International LLC National Council of State Boards of Nursing NLC and Consumer Conference June 9 2011 Chicago IL ID: 816248
Download The PPT/PDF document "Performance Measures &" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Performance Measures & Accountability: Lessons from Yap and Beyond
Pat Keehley, Ph.D.Keelin International, LLC
National Council of State Boards of NursingNLC and Consumer Conference
June 9, 2011, Chicago, IL
Slide2. Lessons from Yap and beyond…..
but where is Yap?
Yap
United Nations
Honolulu, HI
Washington, D.C
Salt Lake City
2
Slide3Performance measureA number that represents an activity, process, function, or human behavior in your organization.
AccountabilityTaking responsibility or action; liable; answerable for behavior or actions.
Lessons from Yap and Beyond
3
Slide4ASKGain a better understanding.Resolve problems and performance issues.
Identify improvement opportunities.
TALKWhere to focus improvement efforts.Which measures are a priority.Ensure behavior focuses on improvements.
4
Lessons from Yap and Beyond
Performance Measures + Accountability is where it’s A.T.
Slide5I haveThought about
Anguished overBecome frustrated withEmbraced and loved
Or completely ignoredperformance measures over the past 30 days.Yes
No
5
RESPOND
https
://
www.surveymonkey.com/s/NCSBN
Slide6RESPOND: https://www.surveymonkey.com/s/NCSBN
I have asked about performance measures in the past 15 days.Yes
NoI have talked with
someone about performance measures
i
n the past 15 days.
Yes
No
6
Slide7Salt Lake City, UT Performance measurement audit.
Sponsored by city council. (A.T.)Collected all measurement reports produced in a month.12 to 18 inches high.
Used approximately 12% for decision making.
Five lessons from Yap and Beyond
7
Slide8RESPOND: https://www.surveymonkey.com/s/NCSBN
Lesson 1: Salt Lake City – Use it or lose it.I have more performance measure information and/or reports than I can put to good use.
YesNo
8
Slide9Washington, D.C. U.S. Government Accountability Office
Conducted management reviews of Social Security Administration and the Internal Revenue Service.Analyzed productivity defined as outputs/inputs. (A.T.)Walked barefoot through the data for exploration and discovery.
(A.T.)
Five lessons from Yap and Beyond
9
Slide10RESPOND: https://www.surveymonkey.com/s/NCSBN
Lesson 2: Washington D.C. – Walk barefoot through your data.I take time to explore performance measures and data with a relaxed and curious approach.
YesNo
10
Slide11Yap, Federated States of MicronesiaVisiting the Yap Department of Education
Measures related to No Child Left Behind (A.T.)A fathom is not a fathom. Did not standardize measures to communicate and compare.
(A.T.)
Five lessons from Yap and Beyond
11
Slide12RESPOND: https://www.surveymonkey.com/s/NCSBN
Lesson 3: Yap – Standardize measures for comparison.I am comfortable comparing performance measures across organizations.
YesNo
12
Slide13United NationsProgram evaluators based in Geneva.
Reviewed programs in Africa (A.T.).Emphasized financial measures.Lacked measures that encouraged efficiency and improvements.
(A.T.).
Five lessons from Yap and Beyond
13
Slide14RESPOND: https://www.surveymonkey.com/s/NCSBN
Lesson 4: United Nations – Ensure your measures are appropriate for the work and goals.I use performance measures that appropriately encourage high performance.
YesNo
14
Slide15Honolulu, HI Mayor Mufi
Hannemann.Rained 42 consecutive days.Infrastructure could not contain sewage. (A.T.)
Lose – lose situation.Received heavy criticism for results of disaster. (A.T.)
Five lessons from Yap and Beyond
15
Slide16RESPOND: https://www.surveymonkey.com/s/NCSBN
Lesson 5: Honolulu, HI. Be prepared to take the hit for hard decisions. I am ready to make hard decisions based on measures and live with the consequences.
YesNo
16
Slide17Salt Lake City, UT. -
Use it or lose it.Washington, D.C. - Walk barefoot through the data.
Yap, FSM – Standardize measures for comparisons.
United Nations
-
Ensure measures are appropriate for work and goals.
Honolulu, Hawaii
–
Be prepared to take a hit for hard decisions.
Lessons from…
17
Slide1818
Pat Keehley, Ph.D.
Unexpressed gratitude is of no value to anyone
. THANK YOU
Talk
– Contact me at pkeehley@gmail.com
Ask
– Have a safe trip home.