Sector Forums March 2018 Project goal To minimise gambling harm by adding kaihoko muna mystery shopping our toolkit to identify poor performance in harm minimisation collect data about gambling harm minimisation practices ID: 807079
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Slide1
Kaihoko
muna
Mystery shopper
Sector Forums March 2018
Slide2Project goal
To minimise gambling harm by adding
kaihoko muna/mystery
shopping our toolkit to:identify poor performance in harm minimisationcollect data about gambling harm minimisation practices promote
best practices in gambling harm minimisation
Slide3Project objectives
deliver a fit-for-purpose, end-to-end process for
kaihoko muna/mystery shopper
develop a pool of scenarios for class 4 and casinosprocure a mystery shopper supplierConsider the effectiveness for Māori
Slide4Slide5Co-design of scenarios
Slide6Next steps
February
select and negotiate contract with supplier
March and Aprilfinalise pool of scenariosfinalise kaihoko muna/mystery shop process
training of mystery shoppersMay onward
implementation
These dates are only indicative.