Nikki Darby Manager Libraries Australia Member Services Mel Hunt Manager Libraries Australia Help Desk 1 2 LA Member Services who are we Deirdre Kiorgaard Director Collaborative Services ID: 807397
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Libraries Australia
Who are you going to call?
Nikki DarbyManager, Libraries Australia Member ServicesMel HuntManager, Libraries Australia Help Desk
1
Slide22
LA Member Services – who are we?
Deirdre Kiorgaard –
Director, Collaborative Services
(LA Member Services, Trove, E-resource consortia)
Slide33
Nikki Darby – Manager, LA Member Services
Mel Hunt – Manager, LA Helpdesk
Alison
Kime
– LA Helpdesk Officer
Lindsay
Noone
– LA/Trove Marketing Co-ordinator
Kirupaa
Ragunathan
– LA Helpdesk Officer
Slide44
What do we do?
4
User
Groups
& Trainers
LA
Search
Service
LA
Advisory
Committee
LA
Forum
LA Admin,
ALG,
ILRS
Help
Desk
Communication
Promotions
& Marketing
Slide55
Help Desk Activity
3,932 enquiries in 2013-2014
Slide66
ANBD team – who are we?
Monika
Szunejko – Director, Database
Services (ANBD & LADD)
Slide77
ANBD team – who are we?
Laurel Paton – Manager, Australian National Bibliographic Database
Ian Dunn – Libraries Australia Support Leader
John Maguire – Libraries Australia Support Officer
Belinda
Diehm
– Libraries Australia Support Officer
Mel
Satrapa
– Libraries Australia Support Leader
Stuart Henderson – Libraries Australia Support Leader
Karen
Vinoles
– Libraries Australia Support
Leader
Leanne Thompson – Libraries Australia Support
Leader
Slide88
What do we do?
8
CBS
Catalogue
Contributing
& Obtaining
records
Maintain
International
Standards
Advocate
For
Members
Collection,
Visible
Accessible
ANBD
Implement
RDA
Changes
Data
Quality
Slide99
LA Document Delivery – who are we?
Anne
Xu
– Manager, Libraries Australia Document Delivery
Anne-Marie Boyd – Libraries Australia Support Leader
Raymond Tack – Libraries Australia Support Officer
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What do we do?
10
Customer
Support
System
Configuration
ISO ILL
Partners
System
Vendors
Improve
Customisation
Manage
LADD
System
System
Maintenance
& Upgrades
Guidance
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Get involved
Attending State User Group Meetings:
http://www.nla.gov.au/librariesaustralia/about/user-groups/
Subscribe to and keep up to date on our email discussion lists:
http://www.nla.gov.au/librariesaustralia/training-support/discussion-lists/
Subscribe and read our online newsletter:
http://www.nla.gov.au/librariesaustralia/news-events/newsletter/
Attend the Libraries Australia Forum:
http://www.nla.gov.au/librariesaustralia/news-events/forum/
Via
the Libraries Australia twitter:
@
LibrariesAust
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Contact Us
Visit our Website
http://www.nla.gov.au/librariesaustralia/
Libraries Australia Help Desk
1800 026 155
Contact
Us:
http://www.nla.gov.au/librariesaustralia/contact/
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