Karia BastA ADOH Mattie Lord UMOM David Bridge Human Services Campus Coordinated Entry in Maricopa County Permanent Supportive Housing Rapid Rehousing Shelter Housing Help Homeless Population Not Homogeneous ID: 768270
Download Presentation The PPT/PDF document "Karia BastA , ADOH" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Karia BastA, ADOHMattie Lord, UMOMDavid Bridge, Human Services Campus Coordinated Entry in Maricopa County
Permanent Supportive Housing Rapid Re-housing Shelter/ Housing Help Homeless Population – Not Homogeneous Assessment determines NEED Transitional Housing
HEARTH – Coordinated Assessment§ 578.7 Responsibilities of the Continuum of Care. (a) Operate the Continuum of Care. The Continuum of Care must: ( 8) In consultation with recipients of Emergency Solutions Grants program funds within the geographic area, establish and operate either a centralized or coordinated assessment system that provides an initial, comprehensive assessment of the needs of individuals and families for housing and services. The Continuum must develop a specific policy to guide the operation of the centralized or coordinated assessment system on how its system will address the needs of individuals and families who are fleeing, or attempting to flee, domestic violence, dating violence, sexual assault, or stalking, but who are seeking shelter or services from non-victim service providers. This system must comply with any requirements established by HUD by Notice.
HEARTH - Coordinated AssessmentFrom the HUD Interim Rule: Centralized or coordinated assessment system is defined to mean a centralized or coordinated process designed to coordinate program participant intake, assessment, and provision of referrals. A centralized or coordinated assessment system: covers the geographic area, is easily accessed by individuals and families seeking housing or services, is well advertised, and includes a comprehensive and standardized assessment tool. This definition establishes basic minimum requirements for the Continuum’s centralized or coordinated assessment system.
Mattie Lord, Chief Program Officer On behalf of Standing Strong For Families & the Family Housing Hub
Standing Strong For FamiliesA New LeafABC Housing, Inc.CASS Vista ColinaCommunity Bridges, Inc. Family Promise Homeward Bound House of Refuge East Labors Community Service Agency Salvation Army Save the Family, Inc. Tumbleweed Center for Youth Development UMOM New Day Centers
12 agencies haVE been operating 26 programs for families experiencing homelessness in Maricopa countyFor years There have not been enough resources to serve all families seeking homeless services. In order to use our resources more effectively & efficiently, we DECIDED to work together differently. One Door, One Process
all families experiencing homelessness - regardless of their connections - receive the same fair & equitable opportunity to access services. No priority access for funders, board members, VIPS, elected officials, or outreach teams. veteran families needing emergency shelter have to wait, too. With a regional approach, the residents of all cities & towns are treated equally – none are prioritized or discriminated against. Fair & Equitable Access
Plan to End Family Homelessness by 2020Our Shared Vision:No families on the streetNo service at 100% occupancyA right-sized response Strategic use of all resources Actions Needed: Strengthen diversion & coordinated entry Increase exits to PH Shrink some resources in order to grow others Make data-driven decisions Share communal $ for matters of shared interest Educate othersAdvocate with a collective voice
Family Housing Hub launched 8/17/14 3307 East Van Buren Phoenix, AZ 85008 (602) 595-8700 Open M 8-8, Tu-Th 8-4 East Valley Assessments Tuesdays 8-4 Mesa CAN - 635 E. Broadway Mesa, AZ 85204 Wednesdays 8 – Noon Save the Family – Mesa, AZ
Welcome/Reception for Families with Children
Family Housing Hub Dashboard
Confidential Assessment with a Service Priority Specialist
What is diversion?From “Ending Family Homelessness” Strategic Plan 2020…We agree to commonly fund and support services to families seeking shelter, with a strong focus on resolving and diverting as many families as possible whenever it is safe and appropriate to do so. Diversion includes looking at the current circumstance of the family – from wherever they are connecting from across the County – and professionally, sensitively, and patiently attempting to solve their housing instability without ever requiring shelter admission.
Family Housing Hub Dashboard
Assessment Determines Intervention
Eligibility Determines Program Options
Document & Data CollectionDocumentation of homeless statusProof of identityProof of relationship with child(ren)Documentation of income HMIS Entry created Informed consent DV victim files are closed UDEs collected F-SPDAT score attached Documents uploadedElectronic file prepared to be manually opened to receiving program.
Referral to RRH, TH, or PSH programs1 page referral sent from FHH to Program Program accepts/denies within 24(ish) hours Goal: 85% acceptance rate If accepted, either placed on SPL or sent to agency if unit is available. If denied, FHH works toward alternative referral.
Vacancies filled from Service Priority List
Family Housing Hub Dashboard
Family Housing Hub Dashboard
Staffing levelBudget Current Resources 1 FTE Manager 1 FTE Receptionist 5 FTE Service Priority Specialists
Significant GainsCommunity data set illustrating regional needAbility to plan at a REGIONAL systems levelDe-duplication of efforts; systems-level efficiencyStreamlined/simplified access for familiesLess emphasis on administrivia, more on programs and services High acuity families have access to services; less shelter hopping Prioritization based on need Housing-focus from first conversation Diverting families from the system
NeedsChallengesWest Valley site for assessmentsPilot phone diversion Analyze self-diversion rate Data for plan to end family homelessness Regional education Sustainable funding Current portfolio may not match community needs Vacancy rates for some programs, long waits for others Next Steps…
Mattie LordChief Program officerMlord@umom.orgChela SCHUSTERDirector of Strategic Housing resourcescsCHUSTER@umom.org RANDY HADE Family Housing Hub Coordinator RHADE@umom.org Questions?
EngagementCoordinatedAssessment Matching/ Prioritization Case Conferencing Housing Welcome Center OperationsM-F: 6 am-9pm 2 intake workers 3 Resource Specialists HEART Working Group Averaging 31 Intakes a Day Use of VI-SPDAT Conducted over 12,000 assessments since opening Diversion 8% diversion in first year. 17.7% through June 2015 5 other access points identified for onboarding Hired Housing Match Coordinator Implementation of HOMELINK live match tool 7000+ names uploadedHUD housing uploadedTrained over 100 personnel from 15 agencies 10 agencies and 90+ “navigators” have been trained for onboardingHOMELINK Navigator Assignment Capabilities Support of Special InitiativesMOS Closure RRH and PSH projectsCoordination with RHBA25 Cities – Veteran Initiatives Single Adult Coordinated EntryHuman Service Campus
Proposed Single Adult Budget Proposed Staffing Manager 3 Housing Match Coordinators 6 Intake/Assessment/ Diversion/Assessors Weekdays: 6 am to 9 pm 3 Weekend Staff (Same Hours) 2 Dedicated Phone Staff (Operation Hours) ServicesVI-SPDAT and SPDAT Assessments Diversion ServicesCrisis Intervention Document CollectionMatching/Housing Referrals
Welcome Center AssessmentsJanuary 2014 to June 2015
Entry/Exit OutcomesHSC Welcome Center
Assessment Information
Coordinated Entry ChallengesVolume of ClientsCompeting PrioritiesCoordination of Navigation ServicesFunding/ResourcesPhone and Regional CoverageData Needs
Single Adult Coordinated AssessmentNext StepsOnboarding of Navigators, Assessment Sites, All Housing ProvidersSingle Adult Shelter CoordinationComplete HOMELINK ImplementationComplete Housing Referral Process Develop Coordinated Entry Accountability