The Dos and Donts you Should know Presented by Larry Cambran POS Procedures Legitimize transactions Confirm that the picture on ID matches the individual Confirm that the name on card corresponds to the name on the ID ID: 364161
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POS Procedures and Troubleshooting Techniques
The Do’s and Don’ts you Should know
Presented by
Larry Cambran Slide2
POS ProceduresSlide3
Legitimize transactions
Confirm that the picture on ID matches the individual
Confirm that the name on card corresponds to the name on the ID
Verify that the signature behind the card corresponds to that on the ID
Ensure terminal is in view of cardholder during transaction.
With the increasing level of theft in the global society, it is in your best interest as merchants to ensure the legitimacy of a transactions
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Keeping and Storage of Receipts
The receipts from the terminal are printed on thermal paper; keep receipts in cool, dry areas.
Receipts should be kept for a minimum of 4 months (120 days) and a maximum of 13 months.
Always ensure that the signed receipts are the ones kept.Slide5
Troubleshooting Techniques
If the terminal appears to be faulty or is not operating in the manner that it normally does, you may be able to help yourself…….Slide6
Models of Terminals Deployed
OMNI3750
(Dial up)
V
x
510
(Dual communication)
Vx670(Wireless)Slide7
Do not, under any circumstance attempt to disassemble the terminal. Slide8
Check if the printer is out of paper
and that the roll is properly installed.
Ensure that the paper roll being used is thermal paper. (The paper is provided by NBD) Check the battery status of the terminal. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For V
x
670 terminal only)
If the problem persists, contact your merchant services personnel for assistance
Receipts do not printSlide9
Terminal does not Start or Terminal has a blank display
Ensure that the power pack is properly connected
Remove and reapply power to terminal
Connect the terminal into a known - good power supply to see if this clears the problem.
Ensure that you pressed the ENTER/ON key for approximately 4 seconds until the unit lit up (For V
x
670 model only)
Recharge the battery (For Vx670 model only)If the problem persists, contact your merchant services personnel for assistanceSlide10
No Line
Communication errorNo CarrierCard Read Error
Printer Error
Message Time out (Response C:91)
Do not Honor
Hold Card
Refer to Issuer
(Response C: 01)Batch FullTransaction denied (Response C:12)Transactions fail to processTransactions can fail for a variety of reasons and rest assured that the terminal gives the reason for failure. (this reason is not always printed on receipt but always shows on the screen).A few of the reasons that the terminal may give are:ALWAYSSlide11
“No Line”, “No Carrier
” or “Communication Err”
These errors may occur due to a temporary lag in the communication service so the transaction may be attempted again. If the error is persists :
Disconnect the telephone line from the terminal
Connect it to a working phone to check for dial tone.
If there is no dial tone,
Replace the telephone cable and try again;
If there is a dial tone, Dial out to a random valid number to confirm functional telephone services.Pending messages or a call blocking feature on the telephone line will cause the terminal to respond with “Communication Err” or “No Carrier”Slide12
“No Line”, “No Carrier” or “Communication Err”
If the problem appears to be with the telephone line, contact the telephone company and have your line checkedIf the telephone works and the problem persists, contact your merchant services personnel for assistance.
Note
Merchants with the terminal and a telephone on the same line :
Normal calls cannot be made while the terminal is processing a transaction. Terminal will display “No Line” if a call is in progress
Lifting the telephone handset during a transaction can disrupt the audible data carrier signal and cause the terminal transaction to fail
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Card Reader Error
Ensure that you are swiping the card properly. Having confirmed that the card is being swiped properly and the problem persists:
Perform a test transaction using one or more different magnetic stripe cards to ensure that the problem is not a defective card
If the card is not defective,
process a manual transaction, using the keypad instead of the card reader.
If the manual transaction works, the problem may be a defective card reader. Contact your merchant services personnel.
If the manual transaction does not work, proceed to check the phone lineSlide14
Emotional Outburst?
Feel Free…………
Questions?
Comments?Slide15
That’s
All
Folks……..