Graduate Technical Communications Specialist College of Engineering Etiquette Presentation Overview What is etiquette and why should you care How does it affect the job search process Where does it come into play ID: 1002915
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1. Professional EtiquetteJoanne LaxGraduate Technical Communications SpecialistCollege of Engineering
2. Etiquette Presentation OverviewWhat is etiquette and why should you care?How does it affect the job search process?Where does it come into play?Written communicationVerbal communicationNonverbal communication
3. Audience AwarenessAvoid offending others via communication:Be conscious of interviewer diversityAge, gender, race, nationality, religion, etc.Be respectful
4. Etiquette in Written CommunicationJob-related documentsCover lettersThank-you lettersLetters of references, negotiation, acceptance, decline
5. Be Polite in Written DocumentsStudies of politeness suggest for polite requests:Do not imposeGive optionsMake the receiver feel good
6. Make a Good Impression in WritingUse correct grammar, punctuation, abbreviations, capitalization, spellingAvoid contractions and emoticonsCheck outgoing messages before sending themReread them for tonePoor communication practices can hurt you!
7. Email v. Snail Mail Differences Characteristics Formatting Speed of transmission Endurance Tone
8. Email Etiquette (a.k.a. Netiquette)Respond promptly to personal messagesCheck email dailyBut do not expect recipients to respond immediately & don’t nag themUse the subject line to indicate the topicDon’t leave it blankBe certain your name appears in English lettersHave a professional email address & signature block
9. Salutations and ClosingsAppropriate courtesy titles & salutationsDear Dr./Mr./Ms. LaxDear Sir or Madam, To Whom it May ConcernNo “Esteemed Madam”ClosingsSincerely, Joanne Lax Yours truly, Regards, Cordially,Best wishes,space
10. Dear Ms. Noel,Thank you for taking the time to interview me at Purdue University on April 11. I enjoyed talking with you and learning more about the mechanical design position with Avery.As I mentioned during our interview, I have had experience as an intern with Honeywell IAC. I have also taken advanced classes in material engineering at UNC-Charlotte. I greatly enjoy this career field and wish to apply my interest and knowledge to Avery Communications.Again, thank you for the opportunity to interview with you. I look forward to speaking with you again soon.Sincerely,Carol JamesCarol James (adapted from www.graduatingengineer.com) Example Thank-You Email
11. Writing v. SpeakingOften face-to-faceImmediateEphemeral Less formal
12. Etiquette in Verbal CommunicationSay “please” and “thank you”Use appropriate linguistic register (not “you guys” or “hey”)Make small talk on appropriate topicsRecord a professional voice mail messageDo not interrupt
13. Etiquette in Nonverbal CommunicationWhat your body language says about youHandshakeEye contactLimbs/gesturesFacial expressionFidgetingPosture
14. Appearance Matters Additional TipsNeat fingernailsBrushed teethClean glassesNo strong scentsNo gumMinimal jewelry, make-upNo ill-fitting clothes
15. Deciphering Table Settingshttp://www.emilypost.com/table-manners-sub-menu/371(a) Plate(b) Appetizer/salad & entree forks(c) Napkin(d) Knife(e) Teaspoon, soup spoon (f) Drink glasses(g) Salad plate(h) Bread plate & butter spreader(j) Coffee cup(c)(a)
16. Etiquette at the TableWhat differences do you notice?
17. Major Dining TaboosEating before everyone is servedMaking noise while eatingTalking with a full mouthChewing with an open mouthLeaning over the food to eatUsing one’s fingers for non-finger foodPutting elbows on the tableRushing through the meal or eating too slowlyPlaying with hair or scratching
18. More Professional Etiquette Tips Be punctual & preparedSilence your phoneCarry business cardsBe a good listenerWash hands in the restroomSneeze/cough into your elbow
19. Professional Etiquette ResourcesFor job-related documents:www.graduatingengineer.comwww.cco.purdue.eduwww.owl.English.purdue.eduOn etiquette:“Top 10 Etiquette Rules,” www.cco.purdue.edu (p. 51) http://www.barnesandnoble.com/w/business-etiquette-quamut/1008692400?ean=9781411497139http://www.emilypost.com/etipedia Links to articles on “Communication and technology,” “Getting a job,” “Everyday manners,” and more useful topics