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1 @hawaii.edu 1111 Changes Lane ~ Honolu
@hawaii.edu 1111 Changes Lane ~ Honolulu, Hawaii 96813 QUALIFICATIONS Accomplished Professional with superior leadership and communication skills; easily interacts with senior management, vendors, and coworkers. Superior problem solving and analytical skills, allowing for the ability to perform effectively in a fast-paced, technical environment; easily learns new skills and technologies. Ability to adapt to diverse environments and industries, providing exceptional Customer Satisfaction, identifying and resolving technical issues quickly and effectively. Exceptional attention to detail, efficient, and results-oriented, working with a team or independently to achieve goals on time while complying with applicable policies and standards. EDUCATION 2006 Kapiolani Community College, Honolulu, Hawaii Assistant Database Manager for Tutu And Me: Assess, maintain and update the school’s Access database by archiving previous year’s records and deleting inactive records. Create new forms, tables, and queries as needed. Increase the school’s ability to win grants by modifying report forms, providing the ability to display valuable statistics. Ensure a more useful resolving / reporting any issues. Certification in Computer Hardware and Operating Systems 2002 Certification in Lotus 123 - Beginning and Intermediate 1991 Kamehameha School for Continuing Education, Honolulu, Hawaii COMPUTER SKILLS Software: MS Word, Excel, PowerPoint, Access, Outlook, and FrontPage; Lotus 123, Operating Systems: Programming Languages: Visual Basic 6.0, Visual Basic .NET Hardware: 10-key Adding Machine, Automatic Mail Opener, Electronic Postage Scale and Machine, Burster, Decollators, Telephone Switchboard, Microfiche Reader / Printer, Copy Machines, KVM Switch Page Two PROFESSIONAL EXPERIENCE HONOLULU POLICE DEPARTMENT, Honolulu, Hawaii 1985 – Present Police Reports Reviewer II (1987 – Present) Troubleshoot computer problems (software and hardware) for the Records Division, escalating to IT personnel when necessary, and performing resolution steps when directed. Perform system testing on any updates to current programs or on new programs, educating coworkers in new applications an

2 d updates. Collaborate with the IT depar
d updates. Collaborate with the IT department as well as vendors by attending troubleshooting meetings and clearly communicating and helping to resolve any software issues identified. Ease dissemination of system change updates to coworkers by developing an instructional training document outlining new functionality. Cut hardware and space requirements in half by installing KVM switches, relieving the need for two suites of PC hardware at each workstation. Ensure accuracy and proper classification of police reports, assist police officers in report writing, and submit Issue Ticklers when further clarification or correction is necessary. Increase productivity and efficiency by training office clerks on any new computer procedures. Enter data into computer and prepare for scanning into document imaging system. Scan and index priority reports into Document Imaging System. Primary Project: Data Transfer Testing Project: Performed extensive user testing on the transfer of information from the Mobile Data Computer into the Infotrak’s Records Management System via the Automated Field Reporting program. Identified any system errors, documenting the problem encountered using screen shots and written documentation. Assisted the Information Technology Division staff in resolving those issues (field mapping issues, data mismatch issues, etc.). Performed numerous office support duties as needed, such as, typing verification letters of police reports or copying motor vehicle accident reports. Collected fees for verification letters and copies of motor vehicle accident reports. Released copies of police reports to detectives as necessary and appropriate. Telephone Switchboard Operator II (1985 – 1986) Received and forwarded emergency calls for police, fire or ambulance dispatch. Managed calls to police department’s main line, routing calls appropriately. Tracked statistics for calls received, allowing upper management to better manage resources. TABULATING, INC., Honolulu, Hawaii 1995 – 1996 Data Entry Operator Ensured swift receipt of payment by processing medical bills to insurance companies. Entered tax information and motor vehicle safety check data into computer system.