Trip Delay Claim Process - PowerPoint Presentation

1. Trip Delay Claim ProcessiNext Insurance

2. Claim Form Page 1Participant’s Information must be completed. The School Name would be Elon University and the Policy Number would be your policy number from your iNext ID card.List home address. If you want payment sent to a different address, list on the second address line.Legal Guardian only needs to be completed if the student is under the age of 18.Travel Supplier Information needs to be completed. If the arrangements were not made by a Travel Supplier, but by Elon University directly, Elon would be listed.The Date Travel Protection plan was purchased was the date enrolled into iNext. The Initial Deposit date would be the date initial deposit was made to the Travel Supplier or to Elon University for the program. Elon University may need to provide this information to you.Loss Information is where you will list the Amounts of the Loss and if you received any reimbursement. Items listed will need supporting documents. This would be things such as hotel expenses, food expenses new airline tickets or change fees.

3. Claim form page 2Reason for Delay must be completed. The date Trip was delayed with the Travel Supplier would be the date that Elon University was notified, or if a Travel Supplier was used, the date that Elon University notified the supplier and the date the delay ended needs to be completed.Be sure to send all copies of the required documentation. Original Flight ItineraryNew Flight ItineraryStatement from the airline/airport/car rental agency or Travel Agent as the reason for the delayClaim form will need to be signed and sent to Co-Ordinated Benefit Plans with all of the documentation.Be sure to send all copies of the required documentation. Original Flight ItineraryNew Flight ItineraryStatement from the airline/airport/car rental agency or Travel Agent as the reason for the delay

4. Additional InformationThe trip must be delayed by 12 or more hours due to a defined hazard.Hazard means: (a) Any delay of a Common Carrier (including Inclement Weather). (b) Any delay by a traffic accident en route to a departure, in which You or a Traveling Companion is not directly involved. (c) Any delay due to lost or stolen passports, travel documents or money, Quarantine, hijacking, unannounced Strike, natural disaster, civil commotion or riot. (d) A closed roadway causing cessation of travel to the destination of the Trip (substantiated by the department of transportation, state police, etc.)Each student needs to complete a claim form for their expenses. If one person paid for the lodging or there was one receipt for multiple student’s meals, the person that paid would break down the cost per student and provide the student with the documentation and receipt.If the delay is due to a quarantine, a copy of the positive COVID test would be required. This coverage is reimbursement based so it is important to save all receipts. The Trip Delay due to Quarantine benefit is up to $250 per day for food and lodging for up to ten days, with a total benefit of $2500. If the participants spends $150 per day on their food and lodging for ten days, that will leave them with up to $1000 towards flight change fees or towards a new flight. The total payable benefit is no more than $2500, but there is a limit on how much can be spent daily on food and lodging—up to $250 .All claims and documentation need to be emailed to Co-Ordinated Benefit plans at TravelTeam@cbpinsure.com for processing.