ScanSource and Poly Partner Resource Warranty is not a service maintenance contract Poly Warranty includes 1 year hardware replacement and 90 days Software Telephone Support only HW Replacement is 30 days Return to Factory for Poly components ID: 1028341
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1. Warranty vs. service contractsScanSource and Poly – Partner Resource
2. Warranty is not a service maintenance contractPoly Warranty includes: 1 year hardware replacement and 90 days Software Telephone Support onlyHW Replacement is 30 days Return to Factory for Poly components Customer pays for shipping Advanced Replacement is additional costs90 Day Telephone Software support doesn’t include troubleshooting or installation supportPoly charges $500 for single Pay Per Incident Technical Support for video endpoints
3. 3Services entitlement matrix Global Offers & Entitlements1 Year Hardware Replacement1 Year Technical SupportPoly & Partner-Branded PremierPoly & Partner-Branded AdvantagePoly Warranty 90- Day Technical Software Support – M-F, 9-512-Month Hardware Replacement – 30-day Return to Factory (RTF)RMA Provided Next Business Day (NBD); no Tech Support N/A NBD NBDAvailable Hours of Support Monday – FridaySupport Term1-yr renewable1-yr renewableOne or Multi-yearOne or Multi-yearor
4. 4Customer examples No Support Contract - Customer pays out of pocket costs per incidentCustomer Pays UpfrontCost Difference - No support vs supportPoly Studio X30 out of warranty – the customer calls Poly Tech Support and needs 30-day HW replacement $ 1,031.00 $ 185.00$ 846.00A Trio C60 in warranty; needs NBD hardware replacement $ 198.00$ 10.00$ 188.00CCX needs NBD replacement in 3rd year$ 422.00$ 9.00$ 413.00Voyager headset breaks in 2nd year $ 300.00$ 10.00$ 290.00No support contract = risk + extra cost
5. 5MEET OUR ScanSource SERVICES TEAMPAGE WILLIAMSSUPPLIER BUSINESS MANAGER ii,Poly servicesPage.Williams@scansource.com Riley DowneyServices renewal & quoting Poly servicesRiley.downey@scansource.com
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