NCAA Division I - PowerPoint Presentation

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Uploaded On 2015-11-02

NCAA Division I - PPT Presentation

RequestsSelfReports Online Interpretations NCAA Division I Bylaw Team Update Andy Cardamone Charnele Kemper Overview NCAA Division I Bylaw Team Model and 201516 Interpretations Team Goals ID: 180492

rsro interpretations team staff interpretations rsro staff team response requests bylaw ont disagree agreeagreedisagreestrongly request strongly practices interpretive review conference feedback case

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Slide1

NCAA Division I Requests/Self-Reports Online InterpretationsNCAA Division I Bylaw Team Update

Andy Cardamone

Charnele KemperSlide2

OverviewNCAA Division I Bylaw Team Model and 2015-16 Interpretations Team Goals.Data.Best Practices.Feedback.Slide3

Bylaw Team Model and 2015-16 GoalsSlide4

Bylaw Team Federated Model Interpretations and Legislative Relief waivers (LRW). Division I

Bylaws 11/13/17

Charnele Kemper and Jen Roe (interpretations)

Abbie Renaker (LRW)

Bylaws 12/15/16

Jobrina Marques and Alex Smith (interpretations)

Jerry Vaughn (LRW)

ont

…Slide5

Bylaw Team Federated ModelInterpretations.NCAA Divisions I, II and IIIBylaw 14 – Emily Capehart and Andy Cardamone

LRW.

Division I

4-4

Transfer - Kelly

Brummett

ont

…Slide6

Bylaw Team Federated Model Develop subject matter experts.Develop relationships with institutions/conference staff.Increase efficiencies of interpretations and waiver case processing.Slide7

GoalsImprove customer service. Measured by membership survey results.Improve percentage of “exceeds expectations”.

Methods.

Develop quality assurance program.

Increase accuracy of responses.

Provide opportunity for ongoing feedback.

Share examples of good customer service

.Slide8

Quality Assurance ProgramTeam leads conduct monthly audit of Requests/Self-Reports Online (RSRO) interpretations cases.Cases selected based on communication after decision.Areas of review:

Accuracy;

Customer service; and

Clarity of written response.Slide9

Increase Accuracy of Staff ResponsesEncourage staff to bring cases to team meetings.Identify high-profile and/or complex requests.

Encourage staff to confirm understanding of question being asked.Slide10

Opportunity for Ongoing FeedbackRSRO Customer Service Widget.Results reviewed weekly.

Examples shared with teams.

RSRO surveys.

RSRO primary secondary contacts – Spring 2015.

Collegiate Commissioners Association Compliance

Administrators (CCACA) – Summer 2015.Slide11

DataSlide12

Best PracticesSlide13

Best Practices RSRO InterpretationsInclusion of the following will expedite the review of the case:Appropriate bylaw, interpretations and

educational columns

;

All

relevant facts;

Specific

questions;

Notice

of previous communication with

conference office

or academic and

membership

affairs staff; and

Institution's analysis.

ont

…Slide14

Best Practices RSRO InterpretationsInclude special circumstances regarding the request (e.g., media interest, high profile sport).Include additional context regarding the request.

as the issue of concern already happened?

ont

…Slide15

Best Practices RSRO InterpretationsReasons to request and expedited review:Pending competition;Pending departure;Start or end of a term; and/orStudent-athlete well-being.

If none of the above, please explain why the case requires expedited review.

ont

…Slide16

Best Practices RSRO InterpretationsStaff always tries to respond as quickly as possible but may change designation from urgent to standard review

Appropriate use of the urgent

designation helps to

ensure that genuinely urgent issues

are prioritized

by staff

ont

…Slide17

Best Practices RSRO InterpretationsIf you don't understand a response or have a follow up question, please use the “communications” tab.If you disagree with the staff's position or have different facts, use the “withdrawal/appeal/reconsideration”

tab

Any communication after the staff's initial decision will trigger a quality assurance review by the bylaw

ead.Slide18

Emergency LineThe purpose of this line is to process emergency interpretive requests that must be answered within the next business day and when an institution or conference does not have sufficient time to submit the request via RSRO.

Hours:

Monday through Friday 9 a.m. to 5 p.m. Eastern

time

Phone Number:

317/917-6003

ont

…Slide19

Emergency LineAs part of this process, an institution or conference office will leave a detailed voicemail and an academic and membership affairs staff member will contact the institution or conference office by telephone,

as soon as possible to resolve the issue

After the response is received, please submit question and response via RSRO.

ont

…Slide20

Emergency LineStaff response time expectations for one day requests:

a request is received before noon, the response should be provided as soon as possible but

not

later than the end of the business day.

a request is received after noon, the response should be provided as soon as possible but

not

later than noon the following

business