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1 ED 056 469AUTHORTITLEINSTITUTIONPUB DATE
ED 056 469AUTHORTITLEINSTITUTIONPUB DATENOTEEDRS PRTCEDESCRIPTORSIDENTIFIERSABSTRACTEM 009 322ZachertMartha Jane X.;Pantelidis, VeronicaSIBE: A SequentialTn-nasket ExerciseTechniFlorida State Univ.,Tallahassee. Computer-AssiInstruction Center.71153p.MF-$0 65 HC-$6.58*Administrator Education;*Computer AssistedInstruction; *DecisionMaking; *LibraryScience,Problem solving; *ProgramEvaluation*Sequential In BasketExercise; sIBESIBE (SeventialIn-Basket Exercise)is acomputer-assisted program toprovide library sciencestudents withdecision-making experiencevia simulated libraryadministrationproblems. An initialproblem is presentedon-line by a teletype;itis followed by twoderived problems,dependent on the student'sinitial responseselected from fiveaction choices. Apilot study wasplanned to determine towhat extent libraryscience students choosethe same decisionoathw;Ay in theresolution of anadministratio

2 nproblem, to what extentelapsed time var
nproblem, to what extentelapsed time varies amongstudents in makingthese decisions,whether such anin-basket exercisewould stimulateclass discussion,and whether libraryscience studentswould find theSIBE a usefullearning mode. Amongthe 33 students inthe pilotstudy, concurrence inthe pathway choiceranged frotti 1 to 6studentsper problem,with a mean of 1.88students in agreement.The totaltime for completionof the fourproblem exerciseranged trnr1 26 to 63minutes, with a meanof 42.9. Considerableclassroom discussion wasgenerated by the programs,and 96 percent ofthe stuaentnansweringanaffeotive.questionnaire feltthat they learnedftsomeu or ova lotufrom the SIBE.(Author) 69119 U,S. DEPARTMENT OFHEALTH,EDUCATION & WELFAREOFFICE Or EDUCATIONTHIS DOCUMENT HAS BEENREPRO-DUCED EXACTLY ASRECEIVED FROMTHE PERSON ORORGANIZATION OW-INATING IT. POINTS OFVIEW OR OPI J-IONS STATED DO NOTNECESSARLYREPRESENT OFFICIA

3 L OFFICEOF EDU-CATION POSITION ORPOLICY.
L OFFICEOF EDU-CATION POSITION ORPOLICY.SIBE: A Sequential in-Basketxerc1se TechniqueThe Pilot StudyMartha Jane K. ZachertAssociate ProfessorVeronica PantelidisGraduate Assistant TABLE OF CONTENTSPageLISOFTABLES..LISTFIGURESAbstractThe Pilot Study2SIBE Purpose and Design2The SIBE Pilot Project6The Initial Run.............7Response Evaluation Data9Bibliography....APPENDIX18APPENDICES LIST OF TABLESTablePageConcur ence in Choice of Decision Path ays in SIBEProblems82Concurrence in Choice of Individual Decisions in SIBEProblems9Number of E ChLices by Individual Students10Concurrence of Initial Choices in SIBE Problems115Distribution of Participants by Total Lapsed Time onFour SIBE Problems6Distribution of Responses to Question 1, "When I worked theCAI SequentialIn-Basket Exercise, Ifelt ..."13Distribution of Responses to Ques ion 2,feelIlearned [a lot, some, verylittle, nothing] from this exercis

4 e,"14Distribution of Responses to Questi
e,"14Distribution of Responses to Question 3. "IeelIlearnedbecause14List of CAI SIBE Advantages and Distribution of Responses toQuestion 4, "Ithink the advantage(s) of using a CAI Sequential In-BasketExercise are.1510List of CAI SI BE Disadvantages and Distribution ofResponses to Question 5,"I think the disadvantage(s) of using a CAI Sequential In-BasketExercise are1611Distributionof Responses to Question 9,"Ithink the purpose of theSequential In-Basket Exercise is ..."...... .. .16 LIST OF FIGURESF igurePageSiBEConfiguration42Example of a Seminal Problem and its ActionChoices5iii ABSTRACTSIBEisasequentialin-basketexercisetechnique, using computer assistance,designedto providelibraryscience students withdecision-making experience viasimulatedlibrary administration probleins. AninitialSeminal Problem, presentedon-line on teletype, is followed by twoDerived Problems, dependent on thestudent'sini

5 tialresponse selected fromfive action ch
tialresponse selected fromfive action choices. A pilot study wasplanned todetermine to what extent library science studentschoose the same decision pathwaysin the resolution of an administrationproblem, to what extent elapsed timevariesamong students in makingthese decisions, whether such an in-basketexercise wouldstimulate class discussion and whetherlibrary science students would findthe SIBE ausefullearning mode. Among the 33 students inthe pilot study, concurrence inpathway choice ranged from 1 to 6 students perproble,n with a mean of 1.88 studentsin agreement. The total time for completionof the four problem exercise ranged from26 to 63 minutes with a mean of42.9. Considerable classroom discussion wasgeneratedbytheproblems,and 96% of the students answering anaffectivequestionnaire felt that they learned ' some" or"a lot" from the SIBE. SIBE: A Sequential In-Basket ExerciseTechniqueThe Pil

6 ot StudyProblem-centered modes of teachi
ot StudyProblem-centered modes of teachingadministrative decision-making have beenusedfor some years in the trainingof business executives and educationaladministrators.Recently, simulation techniques havebeen adapted for the classroomeducation oflibrarians) The in-basket exercise. as one suchtechnique, has figured prominentlyintheliterature of business and educationbut does not appear to have beenusedextensively in library science education.In what has come to be the traditionalin-basket design, each exercise represents amoment intime. A variety of separateitemsispresented, some of which aresignificant, some inconsequential, but fewof which are related. The student,assumingthe role of an administrator, must reactto each in-basket item bypreparing anappropriate out-basket item, or bydescribing follow-up action..Characteristically,thestudent submits his respor.,e forhis teacher's commentwhich m

7 ay comedays orweeks later. In an effort
ay comedays orweeks later. In an effort to makethis kind of simulation morerealistic, some teachershave 3Jcied video-taped episodesand taped phone calls as interruptions tothe perusalot the in-basketitems.2An even better way to achieverea'ism would be to providefeedback that wouldshowthebudding administratorthe consequences of hisdecisions and actions.However, the realism of a problem thatunfolds, bit by bit, through memos,letters,phone calls and other communications, appearsto be unavailable indocumentedih-basket usage. SIBE, a techniquefor presenting a SequentialIn-Basket Exercise, wasdesigned to meet this need. A computer-assistedinstruction format was chosen in orderto take advantage of twocapabilities of the computer: interactionwith a student andthe collection of data generated bystudent responses.SIBE Purpose and DesignThe SIBE technique presents athree-layered problem in such a waythat

8 the studentmust make a series ofrelated
the studentmust make a series ofrelated decisions and deal withthe consequences of thesedecisions. The conclusion of an SIBEproblem in the present CAIformat does notresolve the problem; rather it moves anentire class individually through stagesof aproblem and provides the instructorwith a record of the individualdecision pathways.The record of each student'sdecision pathway, and the cumulativerecord of theindividual decisions provide the basisfor classroom discussion ofadministrative theoryand behavior.1 James W.Ramey,"SimulationinLibraryAdministration," Journal of EducationforLibrarianship 8 (1967); 85-93, Martha JaneK. Zachert, "The LibraryAdministration Course:Simulation as a Technique,"Journal ofEducation for Librarianship 11(Winter, 1971), 243-250.2Georgc Gibson, "A New Dimension for 'In-Basket'Training," Personnel 38 (July-August1961),76-79; 6Ienn L. lmmegart andDaniel BrantMonica's In-

9 Basket," Catholic SchoolJournal 68(May 1
Basket," Catholic SchoolJournal 68(May 1968), 34-38.2 In the initial use of SIBE, an attempt wasmade to collect data relevant tothefollowing questions:To what extent do library sciencestudents choose the same decisionpath ays inresponse to simulatedadministrative decision-making situations?2. To what extent does elapsedtime vary among library sciencestudents as theymake decisions about libraryadministrative problems of varyingcomplexity?3 Can a computer-assisted sequentialin-basket exercise stimulate dkcussionin theclassroom?4. Do library science studentsrespond well to this problem-centeredtechnique andfiEd it a useful learning mode?In order to gather data, fourtypical library administrator in-basketproblems weredesigned. The problems were programmedin Coursewriter II for presentationin theCM mode using teletypeterminals for student input and toprovide hard copyprint-out. This print-ow. serve

10 s as arecord for students of the problem
s as arecord for students of the problemsand theirindividual responses, and forreference inthe follow-up classroomdiscussion. Thecomputer was also programmed tocollect the desired data about studentperformance.Finally, an affective questionnaire wasused to obtain student reaction tothe CAImode.The basic configuration of SIBE isshown in Figure 1. For each problem sequence,the student is presented with theinitial in-basket item, designated aSeminal Problem(rectangle in the upper left corner of thefigure) followed by four action choices and a"comment response" choice (firstline of circles in the figure). The student,in the roleof an administrator, makes hischoice of the action he would takeby entering thedefignation of that choice (A, B, C orD) via the teletype keyboard. Alternately,thestudent can make the comment responsechoice (E) and enter a statementof hisintended action via the keyboard.The

11 choice of action by thestudent is follow
choice of action by thestudent is followed immediatelyby the display of afollow-up communication (representedby the second line of rectanglesin the figure)and five more choices (the secondline of circles). All stages of theproblem after theinitial presentation are designatedDerived Problems and these maycontinue until theingenuity of the problem-designer runs out.In the first SIBE each SeminalProblemwas followed by twoDerived Problems, each complete withfour action choices and acomment response choice.All students receive the sarneSeminal Problem and itschoices. (See Figure 1) The DerivedProblems received by each individualdepend onhis own choices of action. Thus,each student determines his owndecision pathway(represented in Figure 1 by runningarrows). When the student makes his thirdactionchoice, he has completed the CAI partof the problem; classroom discussiontakes overat that e-int. As SIBE

12 has been used to date, each CAIsession p
has been used to date, each CAIsession pi-esents the studentwith fem.,eminal Problems. +Hie+EAin ionChoiceDerived:1ProbilemDecisionFad vice+F EGLI RI 11. '5.11 EL C on+ resi r Jrn FIGURE 2. Example of a SeminalProblem and its ActionChoicesTo7 Pat BrownFrom: BarbaraMEMOOctober 7With your approval, I'd like to take theone week of vacation that will be due mein January during the Thanksgiving holi-days. I'd appreciate the answer as soonas possible so thatI can complete myThanksgiving plans.Thank you.Would you(Choose one response)Postponedecisionpending reference tothecompanyper-sonnel policy manu-alDeny requestPostponeresponsepending reference toemployee's file and/or other personnelrecords0 In o der to accommodate anypossible decision pathway that thestudent mighttake, a total of thirty Derived Problems,with their action choices, must bestored inthe computer with each SeminalProblem- However, in

13 the course ofworking eachexercise, a st
the course ofworking eachexercise, a student actually sees only theSeminal Problem and its five actionchoicesplus two Derived Problems and their actionchoices, as determined by the sequenceofhis own decisions. Thus, in afour-Seminal-Problem simulation, each student mustdealwith and respond to twelve distinctdecision-forcing situations, eight of which arecontingent on his own decisions. In noneof the problems is there a clear-cut right orwrong choce for the student tomake. However, some choices are less wisethan othersancl these choices elicit unexpected results,causing the student to be faced withmajoror minor crises of his ownmaking. In this way, the student is shownthe need forcarefulanalysis of a problem, and the needfor thinking through the possibleconsequences of various actionsthat he might take, and various decisions thathe mightmake.The SIBE Pilot ProjectFour seminal problems were use

14 d inthe SIBE pilot project, one each in
d inthe SIBE pilot project, one each in theadministrativeareas of personnelmanagement, coordination ofactivities,publicrelations, and direction of woi k. These problems werepresented in the context of averbal model of a petroleum library. This model isregularly used in the senior author'sgraduateclassinthe administration of speciallibraries. The problems may besummarized briefly as follows:3Personnel management. A library clerk asks for annual leavetime before it hasbeen earned. Soon after her request, the libraryadministrator receives a requestfora recommendation ofthis employee from acompetitor.Thisistheadministrator's first notice that the employee is considering changingpositions.Coordination. Management decides that taped music is to bepiped into alldepartments of the company, including the library. No employeeshave beenconsulted or prepared for this action and there is a diversified resp

15 onsefromlibrary staff and library users.
onsefromlibrary staff and library users.Public relations. An overdue notice for library materialis sent to an engineerwho claims he returned the book. He is highly indignant anddemands that theresponsible library employee be reprimanded. The situationis complicated whenanother engineer claims his colleague is building a personallibrary by obtaininglibrary materials in devious ways.Direction of work_ A threatening letter is received by the libraryadministratorfrom a vendor who claims that his bill for library periodical subscriptions has notbeen paid after four months and several notices. Internal company records appearlacking in supportive evidence and the only individual who can order reissuanceof a check is on vacation.In experiencing the sequential in-basket exercise, each student assumesthe role ofPat Brown, head librarian of the Double XYZ Oil Company Field ResearchLaboratoryLibrary. Beca

16 use the students have been using the mod
use the students have been using the model of this library as a context3Complete text of the Seminal Problems, Derived Probles and Action Chuices is in Appendix A.6 for an extended simulation studyof administrative problems)itis familiar to themwhen, near the end of the academic term,they are introduced to SIBE. Thus, noadditional time has to be allowed forfamiliarization with the model beforethe SIBEexperience. During SIBE allstudents have at hand forconsultation an abbreviated,,,organization chart of the model libraryand its parent organization and acalendarshowing the ten-weel,iod covered by SIBE.4The Initial RunThe Coursewriter II program forstoring and managing SI BE wasprepared by Mrs.Betty Wright under the supervisionof Dr. Duncan Hansen. The juniorauthor of thispaper served as liaisonbetween the class instructor(the senior author) and the CAICenter. Five students who hadcompleted the s

17 pecial librariesadministration course in
pecial librariesadministration course ina previous quarter,and who were therefore familiarwith the model library, were usedin a run-through to debug the program.Some minor corrections were madeand SIBEwas then offered to studentsin course in Spring Quarter 1970.Six teletype terminals were available, sothe class of eighteen students wasdividedinto thirds and scheduled toexperience SIBE in successive timeperiods. All threegroups were instructed not to'discussthe problems of their responsesbefore thefollowing class period. The --tudents were given a one-Pageset of instructions includingboth background for SIBE andinstructions on the use of the teletypeterminal.5Copies of the organization chart and thecalendar were mounted on the wallbehindthe terminals. A few minor problemswith sign-on routine and coding werecorrectedand, in gcneral, the trial ran smoothly. Only onemember of the class seemed espe

18 ciallynervous. Many of the studentsimmed
ciallynervous. Many of the studentsimmediately expressed satisfaction withthe content ofthe exercise and the feedback.Laughter was not uncommon as unexpected turnsofevents became known through thesuccessive communications. The students gave everyappearance of enjoying theexperience and several took time tovisit the instructor'soffice duringthe following days to offer commentsand suggestions for futuredevelopment and use of SIBE. At the nextregularly scheduled meeting of the classeach student completed a ten-itemreaction questionnaire.6Each student brought his SIBE print-out tothe next class meeting; in addition, theinstructor had been furnished by the CAICenter with a print-out of the response datafor the entire class. Two hours were spentin discussing the common and deviantdecision pathways of the group. As they wereleaving after the class, many studentsagain expressed pleasure in the SI BE a

19 pproach tothe study of administrative pr
pproach tothe study of administrative problemsinlibraries and urged the authors to prepare moreexercises inthis mode. Anunexpected but gratifying reaction from severalstudents was that, having had thisexperience, they were no longer "afraid ofmachines in libraries."In the fall of 1970) SIBE wasagain used with students in the speciallibrariesadministration course.In addition to these seven individuals,two library sciencestudents in a post-masters program and onefaculty member participated in SIBE at4See Appendix B.5See Appendix C.6See Appendix D.127 that time. The computer-generateddata about these ten individuals was added tothatof the twenty-three earlier participantsgiving a total of thirty-three subjects fordataanalysis. The advanced students andthe faculty member were not asked tocompletethe questionnaire because all threehad had extensive experience with computersandtheir feelings toward

20 them could beassumed to be positive.Resp
them could beassumed to be positive.Response Eva:uation DataSimilarity of Decisions: Pathways7, what extent do library sciencestudents choose the same decision pathwaysinresponse to simulatedadministrative decision-making situations? Thedata show that inthese four problems the largest numberof decision pathways chosen for a singleprol--;m was twenty (Problem 1), andthe smallest number was eight(Problem 3,version2). Because Problem 3 included a typographical errorin the action choicesfollowing the Seminal Problem when it wasworked by the fir t twenty-three students,it was revised. Problem 3 has beendisregarded, therefore, iniis analysis. Omitting it,Table 1 shows that Problem 1 elicited twentydecision pathways from the thirty-threeparticipants, Problem 2 elicited fifteendecision pathways, and Problem 4, seventeen.The mean number of students who choosethe same pathway in problem 1 was1.65,in Pro

21 blem 2, 2.2, and in Problem 4,1.88. Over
blem 2, 2.2, and in Problem 4,1.88. Overall, the mean number whochose thesame pathway was1.88. Thus, the record of decisionpaths chosen by studentparticipants in SIBE shows considerablediversity of opinion.TABLE 1. Concurrence in Choice of DecisionPathways in SIBE Prohlam(N Students = 33)Problem 1PathNumber ofStudentsWho ChoseProblem 2PathNumber ofStudentsWho ChoseProblem 4PathNumber ofStudentsWho ChoseABD1AAD3BBA1ABE3AAE3BBC1ADD2BCC4BAA2AEC1BCD4BAE2BCE2BBE1BBB1BDC1BDC1BEB1BEB1BEA2BED1BEB3BEE1CCA1CDA1CEB1CAA1CDC3CEA2CDE1DCA1CED2CED1DCB2CEE133 TABLE 1. Concurrence in Choice ofDecision Pathways in SIBEProblems(N Students33) (Continued)ProbleniProblem 2Pro Nem 4PathNumber ofPathNumber ofPathNumber ofStudentsStudcntsStudentsWho ChoseWho ChoseWho ChoseDEB3EAD3DEC1EEA5ECD2DEE2EECECEEEE6EED2EBDEEE3EBEEDA1EEC1EED1EEETotal 2015331732aaOne student did not complete Problem 4.Similarity of Dec sions: Indi

22 vidualDecisionsTable 2 shows the concurr
vidualDecisionsTable 2 shows the concurrence inchoice of individual decisions in Sm7TABLE 2. Concurrence in Choice ofIndividualDecisions in SIBE Problems(N Choices per Problem = 3 Choices perStudent 7 99)aResponseProblem 1Number ofChoicesProblem 2Number ofChoicesProblem 4Number ofChoicesA141424246629297717177710103031161610101819333348482526Total99999996b99aPotentially, any response could be chosen threetimes during a problem. Thus, for33 students the number of choices perproblem is 99.b0n1 y 32 students completed Problem 4, so the totalchoices for problem 4 is 96.9 In only two instances did m rethan one-third ot the studentsmake the sameresponse, that of thefifth choice in Pvoblems1and 2. Though there is nobuilt-insignificance related to the choiceof an A, B, C, or D in theseproblems, the fact thatEisalways a comment responseand thatit was so frequently chosen maybesignificant. In the three p

23 roblems,E was chosen 106 times, or37% of
roblems,E was chosen 106 times, or37% of the number oftimes it could potentially bechosen. Reference to Table1shows that ten of thethirty-three students chose EEE, ormaximum E choices,Table 3 shows the number of timesE was chosen by individual students.TABLE 3. Number of E Choicesby individual Students(N students = 32)aNumber of TimesE chosenbNumber of StudentsWho Chose E x Times1201100100090080072661356194619341226191516026Total32100aOne student did not completeProblem 4.There were threeopportunities to choose Eineachproblem and four problems.Therefore, the potential number ofE choices per student was twelve.An analysis of the commentsfrom students in theirE choices shows two similargrou7s of responses.One of theseis a combination of two or moreof the givenresponses A, B, C,and/or D. The second groupof responses is an elaborationof one ormore of the given responsesin A, B, C, and D. Inonly a

24 few instances did thestudents actually s
few instances did thestudents actually suggest totallydifferent action.It might have been expectedthat, at least in theirinitial response to the SeminalProblems, students would shosimilarity of choice. Thedetailed analysis of initialchoices, shown in Table 4,hoshows that eighty percentof the possible initialchoices were actually chosen.ree of the possiblefifteen initial choices were not10 chosen by any student. Thus Table 4confirms the non-concurrence of cin Table 1.TABLE 4. Concurrence in Initial Choices inSIBE Problems(N Students = 33)icesvidentResponseProblem 1Number ofStudentsWho ChoseProblem 2Number ofStudentsWho ChoseProblem 4Number ofStudentsWho ChoseA41290113341214431382472292702412361134Total33999932a99aOne student did not complete Problem 4.Lapsed Response TimeData compiled by the computer foreach of the first group of SIBE participantsincluded the total time taken to completeeach Se

25 minal Problem plus the responselatency o
minal Problem plus the responselatency on each individual response. Table5 shows the distribution of students bytotal lapsed time.TABLE 5_ Distribution of Participants by TotalLapsed Time on Four SIBE Problems(N Students = 23)aTotal Lapsed TimeIn MinutesNumber ofStudents62-63160-61058-59056-57154-55152-53050-51248-49246-47144-45442-4311611 TABLE 5. Distribution of Participantsby TotalLapsed Time on Four SIBE Problems(N Students = 23)(Continued)Total Lapsed TimeIn MinutesNumber ofStudents40-4138-3936-3734-3532-3330-3128-2926-2721$211aThe total lapsed time for the remain-ing ten participants is not available.The average time taken to completefour problems was 42.9 minutes, with a rangeof 26 to 62 minutes and themedian time of 44.25 minutes. Total time onthese runsincluded some slight amount of machinedowntime, and was apparently influenced, aswould be expected, by the numberof times the E, or co

26 mment, response was chosenand the length
mment, response was chosenand the length of the comments.Individual response latencies have not beenstudied as yet.SIBE as a Stimulant for ClassroomDiscussionThe immediate reaction of the instructor wasthat the discussion following SIBEsurpassed discussions following othersimulation techniques used in the course "SpecialLibrary Administration" in both quantity andquality..The discussion was taperecordedand careful replay of the tape confirmedthis judgment. Although it is typical in thiscourse that every studentcontributes to every discussion, the one followingSIBEelicited more response from the usually quietermembers of the class, several of whomwere quite outspoken indefending their own SI BE choices.As expected, the discussion focused on reasonsfor choice or rejection of offeredactions and on actions suggested in the comment responses.Class members exhibitedconsiderable interest in the numbe

27 r of students whohad chosen each offered
r of students whohad chosen each offered action.This information was available in the response dataprint-out and was given to theclass, although they were at the same timereminded that there were no specificallyright or wrong choices and the fact that themajority had made a certain choice didnot necessarily meanit was the best possible choice. Throughoutthe discussion,choicesselectedbythestudents were examinedinterms of the theory ofadministrative behavior. The entire student discussion waslively and varied. Althoughsome students seemedreluctant to actually argue down other's points of view, mosttried to make their own opinions heard.1712 Tapes of ail class discussions aremade rolginely and severalmethods of analyzingthem are being examined bythe authors for their usein future study of simulationmethodology.Student Response to the SIBETechniqueAs stated earlier, a questionnairewas used to Clxm

28 ine the reaction of theSIBEparticipants
ine the reaction of theSIBEparticipants to the technique.Since the CAI experience wasconceived as a discussionstimulant and it was anticipatedthat much of the actuallearning would take placeduring the discussion, thequestionnaire was administeredfollowing the discussion.Because the discussion took place atthe regularly scheduled classmeeting followingthe CAI experience, there was anunavoidable lapse of four or fivedays between theCAI experience and thefollow-up discussion andcompletion of the que-Aionnaire.Since the original pilot groupand four of the second groupdid not fill out thequestionnaire, only twenty-fourof the thirty-three participants inSIBE reacted in thismode. Tables 6 through 11show the distribution of responses tothe questions on thequestionnaire.7Table 6 shows the distributionof responses to theopen-endedquestion, "When Iworked the CAI SequentialIn-Basket Exercise,Ifelt ...Five

29 students, 21% of therespondents tothe qu
students, 21% of therespondents tothe questionnaire, did nr-tresprod to thisquestion. Of the 19 who did,67% expressed positive feelingssuch as "comfortable" or"excited." Only three individuals,12% of the group, expressed fee!;ng"some pressure"or "unsure."TABLE 6. Distribution of Responses toQuestion 1,"When I worked the CAI SequentialIn-Basket Exercise, I felt ...(N Students24)ResponseInterested625Excited521I nvolvement313Enjoyment14Comfortable14Some pressure28Unsure4No response521Total24100In response to thequestion, "I feel I learned [alot, some, very little,nothing] fromthis exercise," thedistribution, shown in Table7, indicated that most studentsfeltthey learned. Only one admitted tonegative feelings.7Acomplete copy of the questionnaireis in Appendix D.1813 TABLE 7. Distribution of Responses to Question2,"I feel I learned [a lot, some, very little,nothing]from this exercise."ResponseA LotS

30 omeVery littleNothing149Total2459374400R
omeVery littleNothing149Total2459374400Responses to the open-ended statement, "I feelIlearned [a lot, some, very littlenothing] because ..." are shown in Table 8.TABLE 8. Distribution of Responses to Question 3,"I feel I learned ... because ... "(N Students = 24)Responses by CategoriesI learned aboutTeletypeComputersTrue situationsDecision-makingLife-like time pressuresProblem development and solutionI learned thatProblems are not ended by one memo1Small situations can become big1There is a lack of pat answers1There is a need for quicker response1The full effect comes only afterdiscussion/feedback1I learned byObserving consequences of decisions4Analysing decisions and reasons for them2Transferring procedures from problems toreal life2322I did not learn becauseDecisions weren't evaluated1Total2414 When asked what theyconsidered the advantages of using aCAI SequentialIn-Basket Exercise to be, el

31 evenstudents, 46% of the group, mentione
evenstudents, 46% of the group, mentioned immediatefeedback. Table 9liststhe advantages named and shows thedistribution of theresponses.TABLE 9. List of CAI SIBE Advantages andDistribution ofResponses to Question 4, "I think theadvantage(s) of using aCAI Sequential In-Basket Exercise are(N Students24)aResponsesImmediate feedback11Pressure to "think on one's feet"4True-to-life situations4Alternate sequences available4Need to concentrateImpersonal situation2Can't talk to others1Problems are in sequence1Can't see right answers1Unexpected happens1Shows results of wrong decisions1Individual attention1Method of self-teaching1Demonstrates decision-making process1Fun while learning1Interesting and new approach1Total'Some students listed more than one advantage.Disadvantages of a CAI Sequential In-Basketfrom the participant's point of viewwere solicited in question 5.The responses are listed and the di

32 stribution isshown inTable 10.2015 TABLE
stribution isshown inTable 10.2015 TABLE 10. List of CAI SIBE Disadvantages andDistribution ofResponses to Question 5, "1 think thedisadvantage(s) of using aCAI Sequential In-Basket Exercise are"(N Students = 24)ResponsesComment response (E) with unrelatedmemo followingUnfamiliar with equipmentCan't think long or consultComputer too slowNeed personnel historiesMultiple choice limitedNoiseDecisions must be madeithout allnecessary factsNone or No response52441115Total24The major disadvantage noted stems from thefact that so many of the participantschose the E, or comment, response. Because theauthors had no way of knowing whatwould be said in a comment response, they tried tomake the follow-up in-basket itemsomething that could happen, but that was notpredicated on any particular prioraction. This proved difficult at best andcompletely illogical at worst. The number ofstudents who indicated this

33 as a disadvantagehighlights the fact th
as a disadvantagehighlights the fact that in this one aspectof SIBE the authors still have a lot ofwork to do.To test participantperceptionof purpose, the open-ended statement, "Ithink thepurpose of the Sequential In-BasketExercise is..." was included in the questionnaire.The results are in Table 11. Twelveparticipants, 50% of the group, clearly saw therelationship of SIBE to decision-making, althoughonly one articulated the purpose ofstimulating discussion. The one who perceivedSIBE as a participant evaluationsituationwas clearly wrong because noevaluation of students was planned orattempted through this exercise.TABLE 11. Distribution of Responses to Question9,411 think the purpose of the SequentialIn-Basket Exercise is ...(N Students = 24)ResponsesInstruction in decision-making7Show results of decisions5Practical experience4Research3Show types of problems216 TABLE 11. Distribution of Respo

34 nses toQuestion 9,'"I think the purpose
nses toQuestion 9,'"I think the purpose of theSequential In-Basket Exercise is(N Students = 24) (continued)11Responst...sSee the whole problemSimulate administration situationInstrucLion in problem-solvingShorten time perieciStimulate discussionAnalyze individual approachesStudent evaluationIndividual instructionIntroduction to CAI1111Total'Some students listed more than one purpose.Conclusion31'From this pilot project it can be clearly seenthat ans ers to the four questionsposedatthe beginning of the study can beobtained.Library school Audentsdemonstrate considerable diversityintheir individual decision choices and inthedecision pathways they follow in theirresolution of administrative problems. Thereisvariation in the lapsed time they require tomake their decisions. Though the relationof total lapsed time to the choice of the comment response seemsobvious, true timeswere not availablebecause

35 of some machine downtime. TheCAI SIBE c
of some machine downtime. TheCAI SIBE clearlystimulates class discussion and some generalizations canbe suggested as to the natureof the ensuing discussion. Finally, student participants reactwell to the CAI SIBE andperceive it as an advantageous learning situationfor themselves. In short, SIBE appearsto offer a viable method forexperimental teaching in library administration(perhapsfor other purposes also). The authors are nowrefining statistical designs and auxiliaryresearch methodologies for such controlledexperiments.17 BIBLIOGRAPHYBessent, Wailand. "A Feedbck Procedure forSimulat'on of Administrative In-BasketProblems." Paper presented at the 1967 AmericanEducational Research AssociationSymposium on Feedback in Simulation Techniques,New York, 1967.Frederiksen, Norman_ "Factors in In-Basket Performance.'Psyc °logical Monograp s11962) Whole No. 541.Frederiksen, Norman, Saunders,D. R., and

36 Wand, Barbara. "TheIn-Basket Test.Psycho
Wand, Barbara. "TheIn-Basket Test.Psychological Monographs 71 9(1957) Whole No_ 438.Gibson, George. "A New Dimension for'In-Basket' Training.Personnel 38 (July-August, 1961) 76-79.Immegart, Glenn L. and Brant, Daniel. "SisterMonica's In-Basket" Catholic SchoolJournal 68 (May, 1968), 34-38.Lopez, Felix M., Jr. Evaluating Executive DecisionMaking: The In-Basket Technique.American Management Association Study 75.New York: American ManagementAssociation, 1966.Ramey, James W. "Simulation in LibraryAdministration." Journal of EducaLibrarianship 8 (Fall, 1967) 85-93.Roberts,T.S."Training Managers to Make Decisions:The In-Basketethod.'Personnel 42 (September-October, 1965),58-66.Sybouts, Ward. Instructors' Guide forLlsing Simulated Materials to Instruct SchoolAdministrators in the Area of Occupational Education.Lincoln: Nebraska Univer-sity, Department or EducationalAdministration, 1967.United States

37 Veterans Administration. Office ofAssist
Veterans Administration. Office ofAssistant Administratofor Person-nel.The In-Basket Exercise Twining Guide.TG 5-19, July 1961. Washington:Veteran's Administration, 1961.Weinberger,Morris Joseph. "The Use of Simulationinthe Teaching of SchoolAdministration." Unpublished Ph.D. dissertation,Columbia University, 1965.Zachert,Martha JaneK. "The Library AdministrationCoursL Simulation as aTechnique.ournal of Education for LibrarianshiP 11(Winter, 1971), 243-250.Zachert, Martha Jane K. "SpecialLibraries Instruction: The Separate Course." SpecialLibraries 58 (January, 1967), 37-40.Zoll,Allen A. Dynamic ManagementEducation.Reading,assachusetts: Addison-Wesley, 1969.2318 Seminal Problem 1APPENDIX AGrant requestProb 1MemoTo: Pat BrownFrom: BarbaraOctober 7With your approval, I'd like to take theone week of vacation that will bedueme in January during theThanksgivingholidays.I'd appreciate the answer ass

38 oon as possible so that I cancompletemy
oon as possible so that I cancompletemy Thanksgiving plans.Thank you.Would you ...(Choose one responsePostponedecisionpendingreferencetothecompanypersonnelpolicymanual12Deny request24iPos tponerequestpendingreferencetoemployee'sfileand/orotherper-sonnel records14.em19 Mem1Mem 11Matheson Petroleum Company1109 Magnolia WayHouston, TexasOctober 9Pat Brown, LibrarianField Research LaboratoryDouble XYZ CompanyHouston, TexasDear Sir:An employee of yours, Miss BarbaraMain, has given your name as referencein applying for a job with us. We wouldappreciate a letter stating her qualifica-tions and abilities and moral character.Thank you.Sincerely,Alexander GrumlinPersonmd DirectorWould you ...(Choose one respon eSend recommendationBarba.ta in forher explanationen111B1CIgnoreer;donothing1DRefeimattertoEmployee RelationsDepartment20Takeother action(Typetheactionyou would take)MernMemlE em1 AMem 1AOctober 1

39 2Phone call from Administrative Assis-ta
2Phone call from Administrative Assis-tant to Director, FRLL"I understand that Barbara Main, whoworks for you, is leaving to go to workrour competitor, Matheson Petro-leum. How did this happen?"Would you say(Choose one response)2'Al"It's news to me!As far asIknow,sheisn'tleaving.""Who gave you thatinformation?"21"Thanks for tellingme."CallBarbarainfor an explana-tion.Di"Thanks for tellingme."Ignorethewhole matter.Prob2Prob2prob2Prob2Say something elseand take other ac-tion.(Typewhatyouwouldsayand/ordo) Mem 1BTo: Pat BrownFrom: Director, FRLOctober 12Barbara Main has registered a complaintwith me that you are infringing onherprivate affairs. I'd like to hear yoursideof the story.Would you ...(Choose one responseF 1C allBarbarainagainG1Ignore memoHiSend a bad letter ofrecommendation1122TelltheDirec orabouttheletterfrom Matheson Pe-troleumTakeother action(Typetheactionyou would take)Prob2Prop Mem

40 1COctober 16PhonecallfromPersonnelDirec
1COctober 16PhonecallfromPersonnelDirector,Matheson Petroleum"Some time ago we asked for a letterof recommendation for your employee,Barbara Main, We haven't received any-thing from you and would appreciate itvery much if you could send one assoon aspossible. We would like hereffectivedate of employment tobeNovember 2."Would you say ...(Choose one response28"I'lllookintoitrightaway."DonothingProbLi"I'lllookintoitrightaway."CallBarbarainfor anexplanationProM1"We'll put it in themailrightaway."Send a negative let-ter of recommenda-tionN1"We'il put it in themailrightaway.-Send a positive let-ter of recommenda-tion01Say something else;take other action(Typewhatyouwould say and do)ob2 Mem1DMem 1DMemoTo: Pat BrownFrom: BarbaraOctober 16Last week you gave me permission totake my vacationearly. ThenIwascalledintoEmployeeRelationsonanother matter and told I couldn't havemy vacationtillJanuary.Iwould a

41 p-preciate it if you would tell them tha
p-preciate it if you would tell them thatyou saidI could since they didn't seemto believe me. Thanks.Would you(Choose one response)Call Barbara in foranexplanationofthe "other matter."Q1Ignoreher memo;do nothingProb2Prob2R1CallEmployee Re-lationsandtellthem you gave herpermissionIgnoreher memo;send negative letterof recommendationT124Takeother action(Typetheactionyou would take)rob2 1EOc ober 12Phone Call from Adinis_rative Assis-tant to Director, FRL"I understand that Barbara Main, whoworks in your department, is leaving togo to work for our competitor, Mathe-son Petroleum. Do you know anythingabout this?"Would you say(Choose one response)LI 1"It's news to me!As far asIknow,sheisn'tleaving."25"Who gave you thatinformation?"W1"Thanks for tellingme,"CallBarbaraProbinfor an explana-2tion"Thanks for tellingme." Ignore the en-tire matterSay something elseand take other ac-tion.(Typewhatyouwouldsay

42 and/ordo.)PrJb2 Mem 12MemoTo: Pat BrownF
and/ordo.)PrJb2 Mem 12MemoTo: Pat BrownFrom: BarbaraOctober 14Last weekIsent you a memo askingfor my January vacation time to betaken atThanksgiving.Ihaven't heardfrom you yet andIreallyneedtoknow immediately. My sister wants metobein her wedding. Please let meknow by tomo row.Would you ...(Choose one response312AReferhertothecompany personnelpolicy manual state-ment which says noearly vacations maybe takenlen2A26Ignore her memo262DRefer herto Em-ployee Relations-em2DTake other action(Typetheactionyou would take) October 16To: All DepartmentsFrom: General AdministrationPlease change section3, paragraph 3,page 8 of the company personnelmanualto read: "Vacations may be takenearlierthan earned with the approval of thedepartment head, immediate supervisorand division head, if personnel recordsshow good company standing and anacceptable reasonis given for the re-quest."This change is effective as o

43 f October 12.Would you(Choose one respon
f October 12.Would you(Choose one response27A2Call Barbara in andask for an "accept-able reason'B2Ignore m mo sinceBarbarawillun-ou b tedlyhearaboutitand cometo see you abouton her ownC2Prob2Ignore memo sinceBarbaramadeProbquest before policy2went into effectD2Confer withotherdepartmentheadsaboutimplementa-tion of new policybeforecallingBar-bara inTake other action(Typetheactionyou would take)ProbProb2 em2BMern 2BOctober 16Phone call from Head, Administrationand General Services"One of your people, Barbara Main, hasjust come to me with the, cornpnt thatshe requested early vacation time fromyou twice and you have not answeredher memos or conferred with her. We tryto keep good relations with our em .ployees andIthink the least you coulddo is talk to them once in a while!"Would you say ..(Choose one responseF2"i don't know any-thing about it. Thememo must neverhave reached me."Call Barbara in for

44 areckoningProbG2"I must have slippedup.
areckoningProbG2"I must have slippedup. Thank you."Do nothingH228"I must have slippedup. Thank you."Call Barbara in for aconference12"Thankyou.look into it." SendBarbaraamemogranting her requestProb2Prob)2Take other action(Typetheactionyou would take) Mem 2CWtheson Petroleum Company1109 Magnolia WayHouston, TexasOctober 16Pat Brown, LibrarianField Recearch LaboratoryDoub!e XYZ CompanyHouston, TexasDear Sir:An employee of yours, Miss BarbaraMain, has given your name as a referencein applying for a job with us. We wouldappreciate a letter stating her qualifica-tions,abilitiesandmoralcharacter.Thank you.Sincerely,Alexander Grum linPersonnel DirectorWould you(Choose one response)K2Sendrecommenda-tionProbCall Barbara in foran explanationM2Ignoreletter;nothingN2Refer matter to Ern-ployee Relations29Take other action(Typetheactionyou would take)ProbProb2 Mem 2DPhone CaliOctober 16From Head, Employee

45 Relations"Barbara Main says you referre
Relations"Barbara Main says you referred her tous about whether or not she can take hervacationtimeearly.You know thecompany rules as well as we do. That'swhy wesent youapolicy manual.Besides we have just received a referencerequest on her from our competitor,MathesonPetroleum.Do you knowanything about this?"Would you say ...(C000se one response)"I'll call her in foran explanation andrefuse her request."Prob230R2"Of courseIknowabout it. Don't youthinkIkeep trackofmyownc'm-ployees!" CallBar-bara in for an expla-nation"I don't know any-thing about it and Idon't careto.I'mgranting her requeston other grounds."52Ignore the phonecall; do nothing12Take other action(Typetheactionyou would take)Prob2Prob2 Mem 2EMathson Petroleum Company1109 Magnolia WayHouston, TexasOc tube, 16Pat Brown, LibrarianField Research LaboratoryDouble XYZ CompanyHouston, TexasDear Sir:An employee of yours, Miss BarbaraMain,

46 has given your name as a referencein ap
has given your name as a referencein applying for a job with us. We wouldappreciate a letthr stating her qualifica-tions,abilitiesandmoralcharacter.Thank you.Sincerely,Aleander Grum linPersonnel DirectorWould you(Choose one responseSend recommendationV2Call Barbara in foran explanationProb2W2Ignore letter and donothingX2Refer matter to Em-ployee RelationsY231Take other action(Typetheactionyou would take)Prob2 3A"I'll have to recheckher records and callyou back"Mern 13October 9Phone call from Director,Administra-tion and General Services"Barbara Main tells me that youdeniedher request for taking hervacation timeearly without giving her any reason.Wetry to maintain good relationswith allour ernplo.iees. Whydidn't you give hera reason for denyingher request?"Would you say..(Choose one responsethought the vaca-tionwasagainstcompany policy andshe should know itwithout my tellingher"3C"1 must have

47 slippedup. Thanks for tell-ing me." Call
slippedup. Thanks for tell-ing me." Call Bar-bare in to give her areasonem"I must have ,Appedup. Thanks for tell-ing me." Call Bar-barainand scoldher for going overyour headSay something elseand take other ac-tion(Typewhatyouwould say and do)32 Mem 3AMatheson Petroleum Company1109 Magnolia WayHouston, TexasOctober 14Pat Brown, LibrarianField Research LaboratoryDouble XYZ CompanyHouston, TexasDear Sir:An employee of yours, Miss BarbaraMain, has given your name as a referencein applying for a job with us. We wouldappreciate a letter stating her qualifica-tions,abilitiesandrnoralcharacter.Thank you.Sincerely,Alexander GrurnlinPersonnel DirectorWould you ..(Choose one responseA3Serierecom enda.tionB3Call Barbara in foran explanationC3Ignorelettenothing03Refer matter to Em-ployee RelationsE3Take other action(Typetheactionyou would take)2Prob2Prob2rob2 October 16To: All DepartmentsFrom: Administrati

48 on and GeneralSer-vicesPlease change sec
on and GeneralSer-vicesPlease change section3, paragraph 5,page 8 of the companypersonnel manualto read: "Vacations maybe taken earlierthan earned withthe approval of thedepartment head, immediate supervisorand division head, if personnelrecordsshow good company standing and anacceptable reasonis given for the re-quest." This change is effective asofOc tobe r 12.Would you ...(Choose one responseF3Arbara in andask for an "accept-able reason"G334Ignore memo sinceBarbarawillhearProbabout it and come2to see you on herownH3Ignore memo sinceBarbaramadere-quest before policywent ink) effectProb2Conferwiththeotherdepartmentheadsaboutim-plementation beforecalling Barbara inTake other action(Typetheactionyou would take)Prob2Prob2 MemoOcto- er 14To: All supervisorsFrom: Administration and GeneralSer-vicesEffectiveimmediatelyallvacationre-questswillbe handled by EmployeeRelations. Scheduling and special v

49 aca-tionrequestswillbe worked out incoll
aca-tionrequestswillbe worked out incollaborationwitheachdepartmenthead.Allrequests must be made intriplicate using the forms thatwill besent to you this week.Please cooperatewith Employee Relations so thatthischange can be effected as smoothly aspossible.Would you .(Choose one responsCall Barbara in andtell her of the newprocedures35L3Ignore memo sinceBarbarawillun-ou btedlyhearaboutitand takecare of her own va-ca,tion requestM3Ignore memo sinceBarbara madeherrequestbeforethenew policy went in-to effectN3SendBarbara'sre-quest to EmployeeRelationsandsaynothing to her untilthey either grant itor deny itProb2Prob2Prob2Take other action(Typetheactionyou would take) MernMern 3DPhone callOctober 12From: Director,AdministrationandGeneral ServicesBarbara Main came by today andtoldme you chewed her outfor coming tosee me the other day. Ithought you saidyou would straightenitout. Now Iunderstand she is

50 considering going overto our competitor
considering going overto our competitor, MathesonPetroleum,because of your treatment. What are yougoing to do about all this"Would you say ...(Choose one response)P3"I don't know any-thing about it." Do)thingQ3"I don't know theFullstory but willlet you know." CallBarbara in to con-front her.36R3have to comeby for a conferenceabout this matter.S3"I will bring Barbaraand we'll have thisout ii your office.'T3Say something elseand take other ac-tion(Typewhatyouwould say and do)Prob2Prob2Prob2Prob2 Mem3EMem 3EMatheson Petroleum Company1109 Magnolia WayHouston, TexasOctober 16Pat Brown, LibrarianField Research LaboratoryDouble XYZ CompanyHouston, TexasDear Sir:An employee of yours, MissBarbaraMain, has given your name as areferencein applying for a job with us.We wouldappreciate a letter stating her qualifica-tion,abilitiesandmoralcharacter.Thank you.Sincerely,Alexander GrumlinPersonnel DirectorWou

51 ld you(Choose one response)4237LI 3Sendr
ld you(Choose one response)4237LI 3Sendrecommenda-tionProb2V3Call Barbara in foran explanationW3ProbIgnoreletter;do2nothingX3Refermatter toEm-ployee relationsY3Take other action(Typetheactionyou would take)Prob2Prob2 1414MemoTo: Pat BrownFrom: BarbaraOc ober 16Last week I sent you a memoasking formy January vacation time tobe taken atThanksgiving.Ihaven't heard from youyet andIreallyneed to know im-mediately. My sister wants me to be inher wedding. Please let me know bytomorrow.Would you .(Choose one response)4APut her offagainuntil you have timeto study her records48Ignore her memoGrant her request3840Refuse her requestsinceyoudon'twant to begin givingspecial favors4ETake other action(Typetheactionyou would take)4-ern4C404E Mem 4AOctober 20Phone call from Director, Administra-tion and General Services"One of your people, Barbara main, haslust come to me with the complaint thatshe has asked yo

52 u twice for a specialvacation request an
u twice for a specialvacation request and you have put heroff with excuses. We try to keep ouremployees happy and I think you shouldspend more time on their problems."Would you ..(Choose one responseA4"I don't know any-thing aboutit.I'llcheckwithBar-bara." Call Barbaraintor a confronta-tion"I must have slippedup. Thank you fortheinformation."Ignore the call.ust have slippedup.Thankyou."Call Barbara in for aconference.Prob2"Thankyou.look into it." SendBarbaraamemogranting the request.Take other action.(Typetheactionyou would take)39 em 4BOctober 20Phone call fromDirecto ,Administra-tion and GeneralServices"One of yourpeople, BarbaraMain, hasjust come to mewith the complaintthatshe requested earlyvacation time fromyou twiceand you have notansweredher memos orconferred with her.We tryto keep goodrelations with our em-ployees and Ithink the least youcoulddo is talk to them oncein a while."Would yo

53 u(Choose one response40F4"I don't know a
u(Choose one response40F4"I don't know any-thing about it. Thememosmustnothave reached rne."Cali Barbara infor areckoning"I must haveslippedup. Thankyou." Donothing14"1 must haveslippedup. Thank youfortt1lin,me."CallBarbara in for a con-ference14"Thankyouforlookingintoit."SendBarbaraamemo grantingherreques)4Take other action(Typetheactionyou wouldtake)Prob2Prob2Prob Sendieomrncnda -tionProbem 4CMatheson Petroleum Compan,,1109 Magnolia WayHouston, TexasPat Brown, LibrarianField Research LaboratoryYZ CompanyHOLTexasDear Sir:Oc ober 19L4Call Barbara inforan explanationAn employee of yours, Miss BarbaraMain, has given your name as a refe.ricein applying for a job with us. We wouldappr.:ciate a letter stating her qualifica-tions and abilities and moral character.Thank you.Sincerely,Alexander Grum linPersonnel DirectorShould you ...(Choose one response)Take other action(Typetheactionyou would take)4

54 1 4DMemoOctober 20To: All supervisorsFro
1 4DMemoOctober 20To: All supervisorsFrom: Administration and 6eneral Ser-vicesSo that our Christmas vaca-n sched-ulingviii not take too many employeesout duting December andJanuary, weare asking that timpioyceswhose vaca-tions come during these monthstakethem in November it possible. Pleaseaskyour people to rescheduletheir vacationsas soon as they can.Would you ..(Choose one responseP4Call Barbara in andgrantherrequestafterall, citing therew policyQ4Ignore memo andtell Barbaia nothingasshewillun-dou btedlyhearabout it on her ownIgnore memo sinceyou never reverse adecision and don'twantBarbaratothinkyoucan'tmake up your mindProb2474254Ignore memo sinceBarbara madetherequest beiore thenew policy was an-neuneedFake other actionProb(Typethe.ction2you would take) Mern 4EMa 'loon Petrc' im Company1109 Magnolia WayHouston, 1 exastober 20Pat Brown, LibrarianField Research LaboratoryDcrible XYZ Compan

55 yHouston, TexasDear Sir:An empl)yee of y
yHouston, TexasDear Sir:An empl)yee of yours, Miss BarbaraMain, has given your name as a referencein applying tor a job with us. We wouldappreciate a letter stating her qualifica-tions,abilitiesandmoralchat acter.LWMalik you.ould you..Sinrely,Alexander GrumlinPersonnel DirectorChoosu one response)Prob2Sendrecommenda -tionCallBarbara in foran explanationRefer matter to Em-ployee RelationsTake other action(Typetheactnyou would take)43 SASendreconu,)lenda-don5Matheson Petroleum Company1109 Magnolia WayHouston, TexasOctober 9Pat Brown, LibrarianField Research LaboratoryDouble XYZ CompanyHouston, TexasCall Barbara in foran explanationPear Sir:An employee of yours, MissBarbaraMain, has given your name asreferencein applying for a job with us. Wewouldappreciate a letter stating her qualifica-tions, abilities and moral character.Thank you.Sincerely,Alexander Gruml inPersonnel DirectorIgnoreletter;doio

56 thingWould you ...(Choose one response)R
thingWould you ...(Choose one response)Refer matter to Em-ployeeRelationsDepartm nt49 Call Barbara in againProb2Me 5BOctober 12To: Pat BrownFrom: Director, FRLBarbara Main has registered a complaintwith me that you are infringing on herprivate affairs. I'd like to hear your sideof the story.Would you ..(Choose one response)Ignore memoProb2TelltheDirectorabouttheletterfrom Matheson Pe-troleumProb245 em 5AOc tober1 2Phone call from AdministrativeAssistant to Director, FRL"I understand that Barbara Main, whoworks for you, is leaving to go to workorour competitor, Matheson Petro-leum. How did this happen?"Would you say. ...(Choose one respons46AS"It's news to me! Asfar asIknow, sheisn't leaving."ProbB5"Who gave you thatinformation?""Thanks for tellingme." Call Barbara infor an explanation(-"Thanks for tellingme."Ignorethewhole matter.ES(Say something else;take other action.(Typewhatyouwouldsayand/

57 ordo)Prob2Prob Mern 5COctober 16Phonecal
ordo)Prob2Prob Mern 5COctober 16PhonecallfromPersonnelDirector,Matheson Petroleum-ome time ago we asked foi a leLtet ofrecommendation for your employee Bar-bara Main. We haven't received anythingfrom you and would appreciate it verymuch if you could send one as soon aspossible. We would like her effectivedate of employment to be November 2."Would you ...(Choose one respons47K5"I'lllookint(itrightaway."DonothingL5"I'lllookintoitrightaway."CallBarbarainfor anplanationM5"We'll put itin themailrightaway."Send a negative let-ter of recommenda-tionN5"We'll put it in themailrightaway."Send a positive let-ter of recommenda-tion05Say something else;takeotheraction(Typewhatyouwouldsayand/ordo)NobProb2Prob2Prob2 MemcriMem 5DMemoTo: lt Bro nFrom: BarbaraOctober 16Last week you gave mepermission totake my vacation early.ThenIwascalledintoEmployeeRelationsonanother matter and told Icouldn't havemy vacationt

58 illjanuary.Iwould ap-preciate it if you
illjanuary.Iwould ap-preciate it if you would tell themthatyou saidI could since they didn't seemto believe me. Thanks."Would you ..(Choose one response)48P5CallBarbara in foranexplanationofthe "other matter.Q5Ignoreher memo;do nothingR5Call Employee Rela-tions and tell themyougave her per-missionProb255Ignoreher memo;send negative letterorec ommendationT5Take other action(Typetheactionyou would take)Prob2 5EMem SEOc tober 1 2Phone Call from Administrive Assis-tant to Director, FR L"I undet stand that Baibara Main, whoworks in your department, is leaving togo Lwork for our competitor, Mathe-son Pet oleum, Do you knowanythingabout this?"Would you say(Choose one response)U5"It's news to me! AsfarasIknow, sheisn't leaving."49V5"Who gave you thatinformation?"W5"Thanks for tellingme." Call Barbara infor an explanationx5Prob2Prob2Prob"Thanks for telling2me." Ignore the en-tire matter15Say something

59 elseand rake other ac-tion(Typewhatyouwo
elseand rake other ac-tion(Typewhatyouwouldsayand/ordo)Pro Seminal Problem 2blem 2Me oOctober 9fa: All DepartrnentfFrom: Admjnistratjoi and Gener IServicesInkeepingwiththelatestscientificfindinr)ur new industrial psychologisthas rt.:, ommended that taped music bepiped intt, r work areas. The installa-tion will begin ne;st week. Please cooper-atethe installers. 11,zy will try tobother you as little as possible.Would vuuem(Choose one response)Send memo congrat-ulating AGS on thisinnovativedecision14Refuse to cooperateand send memo tothis effect to AC'15Takeother action(Typetheactionyou would take)50 Mem 11October 12To: All DepartmentsFrom: Administration .!-1 GeneralScricesSome departments have a' ked that theynot be includedinthe piped musichookup. We would like to impress onyou the nature of this ins.allationtnatisto increase efficiency and work pro-duction. Sincethis system has provenitself a

60 fter rigorous scientific trials, wefeel
fter rigorous scientific trials, wefeel that it is in the best interests of eachder-7tment to cooperate with the proj-ect ::.gard!ess of present feet!ngs towardit.We believeusewillbear outitseffectiveness.Would you(Choose one response)Do nothingfuse to .;ooperateMakeasurvey oflibrary user opinions1ETakeotheraction(Typetheactionyou would take) Mem lAA I"Ifyouputthatmusic in alt. library,I'll hand in my resig-nation."October 13Phone call from Head, Administrationand General Services fa Head, FRLL"Weappreciateyour concernabouthaving musicinthelib ary, but Dr.Jassel, our industrial psychologii, tellsus that it will improve library use and ailin concentration. We've decided to makeno exception in this case. We feel youwillbe ouite pleased with the resultsonce you aejust to the system."Would you say ..(Choose one response"WeH, I thoughI'dtry anyway. But rmstill against it,"Prob5 752C 1"OK, if you sa

61 y so.You'veconvincedme."D1"l want to see
y so.You'veconvincedme."D1"l want to see theresearch r3sults thatprove music is con-ducive to concentra-tion in a library."ElSay sornettang else;take other action(Typewhatyouwould say or whatactionyouwouldtake)Prob Mern 2DNovember 23Phone Call from Erlene"I understand you have been checkingup on me. I'll thank you 'o keep out ofmy affairs.I've been head bookkeeperfor over 14 years and have never made amistake yet."Would you say ...(Choose one respcnseP2"I don't know whatyou'retalkingabou t."128123Q2-Well,a checkismissing and it's aslikelytobe yourfau I tasanyoneelse's."only w..nted tobe sure a bill waspaid. You have it allwrong.""Why don't you callme back whei youcan ta:k calmly sowe can discuss thematter."T2Say something else:take other action.(Typewhatyouwould say or whatactionyouwouldtake) em2EMem 2ENovember 24PhCall from Accounting"Guess what we found behind thr out-going mail table when w

62 e pulled it awayfrom thG wall todaythe c
e pulled it awayfrom thG wall todaythe check that wassupposed to go to Western Periodicals!We'll send another one to them airmail."Would you say(Choose one response124U2"How do you ex-pect r,rtorunlibrarywhenyoupeople arecare-less!l'mreportikthis to the froir. of-ice."V2"WO, at lea t thatmv,.ter,is sdved!"Call Western Period-icals and apologize.W2"We!1, at least thatmystery is solved!"Write Western Peri-odicalsaletter ofapoiogy.X2"Thanks for tellingme." Say nothing toWesternPeriodicalssince they have beenso nasty.Say something else;take other action.(Typewhatyouwould say or actionyou would take) Mem 13To: PatFrom: JillNovember 20i checked out this invoice from Wes ernPeriodicals. Our records show that theoriginal invoice was sent to Accountingon Ociober 9. Their service has beenmuch superior to that which we receivedfrom Hi-Lo Periodicals so let's not antag-onize them!W uld you(Choose one resp

63 onse)1253ACall Accounting andber atethem
onse)1253ACall Accounting andber atethemfortheircarelessrt....ss,being sure to stressthat Western Period-icals has given ex-emplary service thatyou don't w,Int tolose.IgnoreJill'snotesince she probablyhada run-in withHi-LoPeriodicalsandisprejudicedagainst them.3CSend Western Peri-odicals alettertothe effect that yourrecordsshowthebill was paid.3DCall Accounting andask them to send anew check to West-ern Periodicals andstoppaymentonthe other check.3ETake other action.(Typetheactionyou would take.) Mern ANovember 30Phone Callfrom Western PeriodicalsPresident"You can't imagine how badly we feel.One of our emp!oyees has just beenarrested for absconding with companymoney.Apparentlyhewascashingchecks sent for payment of orders andnot posting the payments. He was one ofour most trusted people 2n d we are allpretty much ina state of shock. Wenotice that your check sent last Octoberwas one of those he

64 cashed. Pleaseconsider it paid. Our insu
cashed. Pleaseconsider it paid. Our insurance will coverthe loss. We are truly sorry for all theinconvenience this has caused you."Would you say.(Choose onc response)131126A3"I'm sorry to hearthat but glad every-thing is cleared up."Do nothing since nomoredun-linglet-ters will appear.B3"I'm sorry to hearthat but glad every-thing is cleared up."Call Accounting andapologize while ex-plaininjthesitua-tion.C3-I'm sorry to hearthat but glad every-thing is cleared up."Senda memo ex-plaining situation toparties involved.D3"Well, you certainlymust have poor se-curity checksifittookthis long foryou to discover theloss!"E3Say something else;take other action.Typewhatyouwould say or whatactionyouwouldtake) Mem 36November 23To: PatFrom: Amy Stone1understand fromJillthat you aregettingdunning letters from WesternPeriodicals. SinceI check in the serialsyou might be interested to know thatthey do not give us

65 as good a service asHi-Lo Periodicals d
as good a service asHi-Lo Periodicals did. We are alwaysreceiving them late and Jill has had tosend a lot of claim letters_ I understandone ofJill's friend9 works in the ac-counting department there.Would you...(Choose one respon e1127F3Ignore Amy's letteras a backhanded at-tackatJill.Donothing.G3AskJillabout herfriendatWesternPeriodicals.H3ShowJillAmy'smemo and ask herwhyshethinksWestern Periodicals'serviceissuperior.13Go check serial rec-ords and claims let-ters to see if Amy istelling the truth.Take other action.(Typetheac ti onyou would take) 3CNovember 25Phone Call from Acco ntmg"Guess what we found behind the out-going mail table when we nulled it awayfrom the wall todaythe check that was:,upposed to go to Weste_n Periodicals!We'll send another one to them airmail."Would you sy(Choose one respo103128K3"Well, at least thatmysterys is solved!"CallWesternPeri-odicalsaridapolo-gize.L3"Well,

66 at least thatmystery is solved!"Write W
at least thatmystery is solved!"Write Western Pei-odicalsaletter ofapology."Thanks for lettingmeknow."Saynothing to WesternPeriodicalssincethey have been sonasty.How do you ex-pect me to run alibrarywhenyourc...,pleare so care-less!You'dbettersend a good letter ofapologywiththatcheck!"03Say something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake) Mem 3DNovember 30PhoneCallfrom Western PeriodicalsPresident"You can't imagine how bacIly we feel.One of our employees has just beenarrcsted for absconding with cz:mpanymoney.AppArentlyhewascashingchecks sent for payment of orders andnot posting the payments. He was one ofour most trusted people and we are allpretty much ina state of shock. Wenotico that your check sent last OLtoberwas oneof those he cashed.Pleaseconsider it paid. Our insurance will coverthe loss. We are truly sorry for alltheinconvenience this has caused you.

67 "Would you say...(Choose one response)12
"Would you say...(Choose one response)129"I'm sorryto hearthat but glad every-thing is cleared up.-Call Accounting tostoppaymentonsecond checktoo.Q3"I'm sorryto hearthat but glad every-thing is cleared up."Forgetthewholething since WesternPeriodicalswillde-stroythesecondcheck whenitarives.R3"I'm sorry to hearthat but glad every-thing is cleared up."Sendmemoex-plaining situation tonallpartiescocerned.53"Well, you certainlyhave poor securitychecksifittookyou this long to dis-cover the lossSay something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake) emU3Mern 3ENovember 23To: PatFrom: Amy StoneIunderstand fromJillthat you aregetting dunning letters from WesternPeriodicals. SinceI check in the serialsyou might be interested toknow thatthey do not give us as good a service asHi-Lo Periodicals did. We are alwaysreceiving them late and Jill has had toseld a lot of claim letter

68 s. I.inderstandone of Jill'sfriends work
s. I.inderstandone of Jill'sfriends works inthe ac-counting department there.Would you ..(Choose one response130Ignore Amy's letteras a backhanded at-tackatJill.Donothing.V3AskJillabout herfriendatWesternPeriodicals.W3S h owJ illAmy'smemo and ask herwhyshethinksWestern Periodicals'seNiceis superior.X3Go check serial rec-ords and claims let-ters to see if Amy istelling the truth.Y3Say something ti e;take other action.(Typewhatyouwould say or whataction youwouldtake) Mem 14Nove ber 20To: PatFrom: AccountingRe:Purchase Order 02266 -WesternPeriodicalsAccordifig to our records, this invoicewas paid October 10. Before we canhonor a request for a second paymentwe have to have a written statement tothat effect from the Comptroller and heis on vacation.Would you ...(Chcose one response136131Explain to Account-gtheconse-quences if the bill isnotpaidandde-mand that they getsome kindof ap-proval.4BCall th

69 e Administra-t:ve Assistant to thehead o
e Administra-t:ve Assistant to thehead of Administra-tionandGeneralSeivices and explainth ec ircumstancesurging that he ap-prove thc payment.4CDecide to ignore thewhole businesi sinceobviouslythebillwas paid.4DWritealettertoWesternPeriodicalstellingthemthatyour accounting de-partmentrecordsshow thebillwaspaid.4ETake other action.(Typetheactionyou would take)4AIC4DMem4E Mem 4ANovembor 23A4"I don't know any-thing about it. Youtell me."Phone Call from Head, Administration7B4and Gcncral Selvice5"Accounting tells me that you are put-ting the pressure on Oem to pay a billwithout proper authorization. They saythe bill has already been paid once. Whatare you trying to do?"Would you say ...(Choose one response137132"If we don't paythatbill,we'llbehauled into court.told them that."C4"Accounting claimstheypaid thebill;WesternPeriodicalssaysno.AtthispointI don't knowwho to believe."D4"It'sall my fa'ilt.I'

70 m sorry."E4Say something else;take other
m sorry."E4Say something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake) 4BPUBLISHER'S WEEKDAY"Oldest Voice in the Business"November 23WESTERN PERIODICALS BANKRUPTOld-line Western Periodicals today an-nounced that bankruptcy proceedingshave been filed against its assets in orderto payoff a $3,500,000 debt. 1 hecompany ran into financial difficultieswhen it refused to automate and couldnotcopewithrisinglaborcosts.Although Western Periodizals cohtinuedto give the personalized service for whichitwas noted, thc company has beenconsistentlyinthe red for the last 3years.PatDid you know abouhis?BarbaraWould you ...(Choose one responseF4Call Accounting andtell them to forgetthe whole thing.G4Ask Jill to urge herfriends in:-.ccount-ingtosendthecheck since that isthe least you can doto help such a fineoldcompanyasWestern PeriodcdlsHAIgnorethewholething since it"s outof your hands

71 Irowanyway.14Call Double XYZ'scompanyat
Irowanyway.14Call Double XYZ'scompanyattorneytosee where youstand with this newwrinkle.Take otheraction.(Ty pewhatyouwould say or whatactionyouwouldtake) 4CMem 4CDISTRICT COURT FOR THESTATE OF TEXASCivil Action, File Number 18903Western Periodicals, PlaintiffV.Double XYZ Oil CompanyAndPat Brown, Defendan sYou are hereby directed to appear andanswer the complaint in an action en-titled as above, within 30 days af!=er theseMce on you of this su mmons.The said action is brought to tecover ofyou the sum of 1,920.35 uollars, forgoods sold and delivered to and at yourrequest.And you are hereby notified that unlessyou appear and mswer as above re-quired, the said plaintiff will take Judg-ment for any money demanded in thecomplaint.Given under my hand and seal of theDistrict Court of the county of Harris,state of Texas, this 3rd day of Decem-ber.John M. BurnsClerk of CourtWould you ...(Choose one res

72 t), nK4I Ignoresummonssince the front of
t), nK4I Ignoresummonssince the front of-fice will handle the_case anywayM4CallJaner,Tysonand Ledley and tellthem you are notlegallyresponsiblefor Double XYZ OilCompany's billsN4Send the summonsto the Head, Admin-istration and Gener-al Services since youaren't responsible incases of legal actionagainst the company04Take other action.(Typetheactionyou would take) Mern 4DNovember 24Phone Call from Accounting"Guess what we found behind thc out-going mail table when we pulled it awayfrom the wall todaythe check that wassupposed to go to Western Periodicals!We'll send another one to them airman."Would y,u say...(Choose one response)140135P4"Well, at least thatmystery is solved!"Call Western Period-icals and apologize.Q4"Well, at least thatmystery is solved!"Write Westei-n Peri-odicals a letterofapology.R4"Thanks for tellingme." Say nothing toWesternPeriodicalssince they have beenso nasty.S4"How do

73 you ex-pect me to run alibrarywhen youpe
you ex-pect me to run alibrarywhen youpeople are so care-less!You'd bettersend a good letter ofapologywiththatcheck!"T4Say something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake) Mem 4EPUBLISHER'S WEEKDAY"Oldest Voice in the Business"November 23WESTERN PERIODICALS BANKRUPTOld-line Western Periodicals today an-nounced that bankruptcy proceedingshave becrt filed against its assets in orderlo pay off a $3,500,000 debt. Thecompany ran into financial difficultieswhen it refused to automate and couldnot cope withrising labor costs. Al-though Western Periodicals contMued togive the personalized service for which itwas noted, the company has been consis-tently in the red for the last 3 years.Pat Did you know about this?BarbaraWould you ...(Choose one responseiiU4Call Accounting andtell them to forgetthe whole thing.V4(Ask Jill to urge herfriends in Account-ingtosendthecheck s

74 ince that isthe least you can doto hip s
ince that isthe least you can doto hip such a fineoldcompanyasWestern Periodicals.--....,W4Ignorethewholething since it is outof your hands nowanyway.X4Call Double XYZ'scompanyattorneyto see where youstand with this newwrinkle."4Take other action.(Typewhatyouwould say or whatactionyouwouldtake) Mem15To: All DepartcntsFrom: AccountingNovember 25In our changeover to a new EDP systemduring the last 6 months, several errorsof omission have been committed. Somebills have ueen marked paiOt:)..it werenot and in some cases bills were overpaidor underpaid.If you have had anycorrespondence relating to incorrect in-voice payment, please let us know im-mediately so that the corrections can bemade.Would you...(Choose one raspons )142_1375ASendAccountingthelatestletterfrom Western Peri-odicals_5BIgnorethememosincethechancesa'everyunlikelythat Western Period-icak'billwasn'tpaid.SCCall Western Period-icals an

75 d apologizefor not paying thabill since
d apologizefor not paying thabill since time is ofthe essence to avoidcourt action and Ac-counting is too slowto Pe depended up-on in an emergency.5DSendtheWesternP 'riod icalsletterand Accounting De-partment's memo tothe Director of FRLand ask him whatyou should do next.Take other action.(Typetheactionyou would take.)MemAem5- Meni SAPho e Call from AccountingDecember 2"It looks like this is one o. the invoicesthat didn't get paid. Our records showpayment but we can't find a check stuMrs. O'Conner, who k the rheck writer,is on vacation and she would probablybe the final word. What do you want usto do about this?"Would you say ...(Choose one responseAS"Wel. just have towait till Mrs. O'Con-ner returns, in thatcase." Do nothing.BS"Let'sassume theinvoice wasn't paidandsendanothercheck air mail." Donothing else.CS"Well,liiihave tothinkaboutit.Thanks for thein-f ormation."Donothing since West-ernPe

76 riodicals hasbeen so nasty."Let'sassume
riodicals hasbeen so nasty."Let'sassume theinvoice wasn't paidandsendanothercheck air mail." CallWesternPeriodicalsand apologize.ESSay something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake)343138 Mem 5BDISTRICT COURT FOR THESTATE OF TEXASCivil Action, File Number 18903Western Periodicals, PlaintiffV.Double XYZ Oil CompanyandPat Brown, Defendan sYou are hereby directed to appear andanswer the complaint in an action enti-tled as above, witl,in 30 days after theservice on you of this summons.The said action is brought to recover ofyou the sum of 1,92035 dollars, forgoods sold and delivered to and at yourrequest.And you are hereby notified that unlessyou appear and answer as above re-quired, the said plaintiff will take Judg-ment for any money demanded in thecomplaint.Given under my hand and seal of theDistrict Court of the county of Harris,state of Texas, this 3rd day o

77 f Decem-ber.John M. BurnsClerk of CourtW
f Decem-ber.John M. BurnsClerk of CourtWould you ...(Choose one responseF5Ignoresummonssince the front of-fice will handle thecase anywayG5CallthecompanyattorneyH5Callj aner,Tysonand Ledley and tellthem yourenotlegallyresponsiblefor Double XYZ OilCompany's bills15Send the summonsto the Head, Admin-istration and Gener-al Setvices since youaren'tlegallyre-sponsible in cases oflegal action againstthe company.isTake other action.(Typetheactionyou would take) _CMem )CNovember 30Phone Call from jill"I just read the memo from Accountingand called them on the outside chancethat they may have failed to pay WesternPeriodicals' bill. Unfortunately they evenhave the check stub so I guess that leadis out.Would you say ...(Choose one response)K5"You have no busi-nesscallingAc-countingwithoutclearingit throughme.Nowyou'vereally gotten me in-to a mess!"L5"Well,that'stoobad. Thanks for tell-ing me." Call West-

78 ern Periodicals andgive them this newinf
ern Periodicals andgive them this newinformation."Well,that'stoobad. Thanks for tell-ing me." Take therest of the day offtogo home andthink about it.145140N5"Well,sinceyouhave the latest infor-mation, call WesternPeriodicals and tellthem what you havefound out."05Say something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake) em5DMem SDNovember 30Phone Call from Secretary, Director ofFRL"The boss is gone for the next week andthis looks like an urgent matter. Hisassistant may be able to handle it butyou know he is new. What do you wantto do?"Would you say(Choose one response)146141"Justsenditallback and I'll try totake care of it my-self!"Q5"Give it to the newassistant.It'd be agood opportunity totest his abilities.""Just leave it in theboss'in-basket.Idon't think it's real-ly that urgent."55"Send it on to thehead of AdministrtionandGeneralServices.I probablyshould have se

79 nt itthere first anyway."TSSay something
nt itthere first anyway."TSSay something else;take other action.(Typewhatyouwould say or whatactionyouwouldtake) MemSE5EDecember 4To: LibraryFrom: AccountingThe following new prin out service isavailable because of our new EDP sys-tem. You will receive this printout every2 weeks, or moreften if you request it.nateInvoiceVendorAmountPaidNumber11/30 02266Western$1,920.35Peri-odicalsWould you...(Choose qne responseUSCall Accounting andask why the delay inpaying the bill.V5Donothingsincethebillhas beenpaidandit'sbestnot to disturb any-thing at this point.W5Call Western Peripd-icals, apologize andtellthemtheircheck is on the way.X5SendalettertoWesternPeriodicalswith copies of Ac-e ou n t i ng'stwomemos to prove thedelay was not yourfault.Y5Take other action.(Typetheactionyou wouid take.) FIELD RESEARCH LABORATORY(Abbreviated Organization Chart)Direc orAdministration &General Services.Mb-LibraryEmpl

80 oyeeRelationsLibrarianPat BrownAcquisiti
oyeeRelationsLibrarianPat BrownAcquisitionsJill JohnsonClerkBarbara MainSecretary'Peggy HallCatalogingEsther BriskeyClerkAmy StoneGeneral ClerkDavid Harris.TiReference.Bob TedderAccounting(NOTE: This Chart isan Extract or Ab-bnwiated Chart of the FormUsed in thePetroleum Library.)'-a OCTOBERSunMonTuesWedThurFriSat1245673910111213141516171819202122232425262728293031NOVEMBERSunMonTuesWedThurFriSat45670111213141561718192021222324252627229DECEMBERSunMonTuesWedThurFriSat234101112CALENDARS FOR SIMULATED TIME PERIOD143144 APPENDIX CSEQUENTIAL IN-BASKET EXERCISEGENERAL INSTRUCTIONSYou are about to work out a computer-assisted Sequential In-Basket Exercise. It iscalled an in-basket exercise because each initial problem is based upon a pieceofcorrespondence that is in the in-basket on your desk, waiting for your action. It issequential in that the action you decide to take will result in a new sequence

81 of eventswhich also await a decision on
of eventswhich also await a decision on your part. The purpose of this particular exercise is todiscover the approaches you would take to various situations which arise in libraryadministration. Each situation would, in real life, be initiated by a memo, letter, phonecall or office visit. In this simulation, the computer terminal will act as your mediumof communication. The terminal will print out the situation and you will respond bytyping in a code to indicate the action you would take, and any comments you maywish to'make.You will be asked to think of yourself in the role of a certain librarian. However,choose the decisions that you yourself would make, knowing what you know at thismoment, not according to what you think that particular librarian should know.ENVIRONMENTAL BACKGROUNDYou are Pat Brown, head librarian of the F ield Research Laboratory, a division ofthe Double XYZ Oil Company i

82 n Houston, Texas.Over the course of the
n Houston, Texas.Over the course of the next 10 weeksOctober, November and Decemberyou willbe faced with various situations which will require you to make decisions and to takeaction as a library administrator. In front of your desk on the wall is a calendar and anabbreviated organization chart of the Field Research Laboratc. y. You may need torefer to these items as aids in making your decisions from time to time. You shouldnot need any other materials for reference at this time.SEQUENTIAL IN-BASKET EXERCISESTUDENT TERMINAL USE INSTRUCTION SHEETROUTINE TO USE (See specific instructions below.)1. Sign on the computer. _Instruction I.)2. Read the problem presented to you.3. Choose one response to the problem.4. Type the letter corresponding to the response. (Instruction II.)5.Ifthe responseto a problem calls for a comment, follow the computer'sinstructions. (If you make an error, see Instructio

83 n III6. Proceed as far as you can in the
n III6. Proceed as far as you can in the time allowed.150145 7.If timeis up before you finish the program,sign off the computer using thesign-off routine. (Instruction IV.)8.If you finish the exercise in the time allow d you will be signed o f autoaticallyby the computer.9. Tear off the printed output and take it to your rmt class.I. TO SIGN ON THE COMPUTER1. Turn the knob on the front of the terminal to theleft to turn on the power tothe terminal if it is not already on. If it is on, you will be able tohear it.2. Press first3. Press nextalt modeDine feed]4. The keyboard will click and a little bell will ring tosignify the computer is ready.5. A CAI Student Number will be given to you.6. Type: ON SIBE/your CAI Student Number.Leave a space between ON and SIBE.Do not leave a space between SIBE and the skis/7 and yourCAI Student Number.Be sure to type the number 0, not the letter o, when it appea

84 rsin your CAIStudent Number. The number
rsin your CAIStudent Number. The number 0 will appear on your printout as 0.7. Press first8Press nextFit modespace barThis enters what you have typed into the computer.9. The computer will now type YOU HAVE BEEN SIGNEDON".10. The program will begin.II. TO ENTER YOUR RESPONSE1. Wait until the computer has finished typing andis waiting for you to respond.2. Type the letter corresponding to your response.3. Wait for the computer to continue with the program or totell you what to donext.III. TO ERASE ERRORS IN TYPINGErrors may not be erased. Your first entry will be yourrecorded response.If you make an error in a comment or wish something in the commentto becorrected, type 2 xx's, type the correTrd, letter(s) or phrase, and proceed.146 IV. TO SIGN OFF THE COMPUTER BEFORE YOU HAVE FINISHED THE ENTIREPROGRAM1. Wait until the computer is waiting for you to respond.2. Presc first3. Pre. next4. Type: O

85 FF5. Press first6. Press nextalt modelin
FF5. Press first6. Press nextalt modeline feed[al t moderspace bar1This enters what you have typed into the computer.7. The computer will now type "YOU HAVE BEEN SIGNED OFF".152147 APPENDIX DQUESTIONNAIRE1. When I worked the CAI Sequential In-Basket Exercise, Ifelt.2.I feel- I learned (circle one below) ... from this exercise.a. A lotb. Somec. Very littled. No hing3.I circled...in Statement 2 because ...4.I think the advantage(s) of using a CAI Sequential In-Basket Exercise are ..5.I think the disadvantage(s ) of using a CAI Sequential In-Basket Exercise are ...6.I think the CAI Sequential In-Basket Exercise could be improved if ...7. My feeling toward using Computer-Assisted Instruction is that ..(circle one)L Ilike it a lotb.Ilike itc..'s o.k.d.I don't like it8.Icircled...in Statement 7 because ...9.1 think the purpose of the Sequential In-Basket Exercise is ..10. If I weve to work the CAI S