Inc LOGO Agenda About us IT Challenges Our Approach Our Services Next Steps About Us MSP INC Preeminent Managed Service Provider Provide organizations with predictable businessfocused IT services that optimize operations manage risk and deliver measurable business value to our ID: 1002848
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1. MSP Services OverviewKevin Kirkpatrick – Owner, MSP IncLOGO
2. AgendaAbout usIT ChallengesOur ApproachOur ServicesNext Steps
3. About UsMSP INCPre-eminent Managed Service Provider“Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.” Experience<years> in operation, # of employees, certificationsFocus on <niche> and <location><methodology>Comprehensive Services Offerings<offering name 1><offering name 2>Capable<infrastructure & resources><certifications>
4. Unpredictable, costly downtimeStaff and corporate productivity are impacted when your systems are not functioning properlyManaging IT CostsAmount and predictability of ongoing costManagement TimeTime and effort of non-technical staff overseeing problem fixesRisk and ExposureSecurityData loss or theftCompliance uncertaintiesInterruption of vital IT servicesStrategic IssuesLack of accountability or ownership of problemsLack of optimizationIT ChallengesIssues impacting your business
5. Our ApproachPeople, process & technology
6. Our ApproachAssessDetailed analysis of your current environment, reporting on issues and actionable items.On-boardInitial maintenance activities, projects, and remediation required to stabilize your technology.Manage Ongoing delivery of monitoring & maintenance designed to keep your business optimized.Protect Application of industry best practices for security & backup management.Optimize Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.People, process & technology
7. Network Operations CenterSupporting your business in the background
8. Our ServicesEssential IT SupportOur team of field engineers and NOC support group are available to assist with all your day to day IT support or project requirements.à la carte Individual IT services that target a specific need, allowing you to select only the services you require.ProactiveManagement plan designed to support key IT systems. Delivers value through operational reliability and preventing issues.ManagedFully outsourced solutions, designed to fulfill an organizations entire IT requirements.Flexible solutions to meet your needs
9. Essential IT SupportResolution Speed:Onsite & Remote AssistancePricing:Competitive hourly ratesDiscounted blocks availableEssential for all Businesses:All clients receiveAccess to our NOC EngineersRegular asset, network health & warranty reportingAdvanced diagnostic technologyDay to day technology support
10. à la carte Customizable menu of servicesSimple, cost effective solutions that meet your specific requirements.Select the right mix of services for your business.Customize a unique solution tailored to your needs.À la carte OptionsDescriptionIT Support EssentialsHaving trouble keeping track of you IT assets? Wish you had a better way to get faster support? This is the answer for you.Professional MonitoringThere is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs.Patch ManagementNever worry about having your patches up to date again. Let the experts ensure that your windows and non-windows patches are at a secure level.Managed Anti-virusTotal desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.Managed Anti-spam80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.Managed Backup Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.Managed ReplicationMoving your data offsite daily provides an additional layer of protection in the event of a disaster at your site. Critical data and restore information is housed in our secure data center.Managed Compliance ReportingMeet regulatory compliance requirements for less than your phone bill each month. Being prepared for the audit is much cheaper than paying for it.
11. ProactiveSignificantly improved overall system reliability and performanceIT spending focused on issue avoidance and service optimization rather than ‘fighting fires’Predictable network and system management costsImproved securityAn outsourced IT management solutionNetwork management, maintenance & monitoringProgram ElementsIncluded ServicesProactive ServerAdvanced Performance MonitoringKey Application MaintenanceOS Patch ManagementScheduled Preventative MaintenanceProactive WorkstationOS Patch ManagementScheduled Preventative MaintenanceAvailability MonitoringProactive BackupBackup Deployment & ConfigurationBackup Performance MonitoringBackup Software UpdatesScheduled Backup JobsProactive SupportQuarterly Network Health ReviewAdditional Network, End-user & Network Support Billed at T&M RatesProactive SecurityAnti-Virus Monitoring & ManagementAnti-Spam Monitoring & ManagementProactive NetworkRouter/Switch Monitoring
12. Fully ManagedTotal cost predictabilityA single monthly fee for a complete IT solutionLower total cost of ownership and managementSystem reliability and performanceHighest level of response to issuesMinimize risk of intrusion, data theft and lost productivityFocus on your core competence and not your networkCosts less than hiring internal IT staffFully fixed fee IT outsourcingProgram ElementsIncluded ServicesManaged ServerAdvanced Performance MonitoringConfiguration ManagementKey Application MaintenanceOS Patch ManagementReal Time Server OptimizationScheduled Preventative MaintenanceManaged WorkstationAdvanced Performance MonitoringConfiguration Management & EnforcementOS Patch ManagementReal Time Workstation OptimizationScheduled Preventative MaintenanceManaged NetworkFirewall Management & MaintenanceRouter MonitoringSwitch MonitoringManaged SecurityAnti-Virus MonitoringHosted Anti-SpamIntegrated Anti-Virus ManagementRegular Vulnerability ScanningManaged BackupBackup Deployment & ConfigurationBackup Performance MonitoringBackup Software UpdatesScheduled Backup JobsData Center Replication & Disaster Recovery PlanningManaged SupportMonthly Network Health ReviewUnlimited Network, End-user & Network Support
13. Next StepsSelect ServicesTechnical AssessmentSolution Proposal