FOR CRITICAL TRANSACTIONS About Us Founded in 2003 ValueFirst is a B2B company connecting enterprises to consumers enabling intelligent conversations across channels through various communication platforms ID: 1018554
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1. INSTANT ASSUREDDELIVERYFOR CRITICAL TRANSACTIONS
2. About UsFounded in 2003, ValueFirst is a B2B company connecting enterprises to consumers, enablingintelligent conversations across channels through various communication platforms. We empower 4Bn interactions per month and offer the following:Communication platform as a service: Cloud based platform/APIs for SMS, Voice, Email and AuthenticationCross channel communication platform: Marketing automation platform integrating channels of SMS, Email, Voice and Social media for better communication workflows AI driven conversation platform: Build, host and manage intelligent Natural Language Processing enabled BotsDriven by 300+ passionate employees serving a diversified customer base across BFSI, E-commerce,Retail, IT Software, Manufacturing, Internet, Automobile, Government sector, Education, Travel, Media,Hospitality, Healthcare, Consumer verticals, etc. The company enjoys strong relationships with telecom operators and has a global footprint acrossIndia, Middle East, Bangladesh & UK.2
3. OVERVIEW
4. Overview Verisure is an assured delivery platform Ensures close to 100% delivery of critical business use cases like OTP, mobile verification Leads to an consistent, enriched customer experience Uses varied communication channels like SMS/Email/Voice for seamless delivery Existing customers : No integration change required! Just inform us and get live on Verisure!Advantages for new customersEasy API integrationSystem canbe made livewithin 3-4 hrsEnsureredundancy via7 operatorsReal time MISAutomatedrouting acrosschannels MultipleCommunicationchannels– SMS/Voice/Email
5. CHALLENGES
6. Challenges with Critical Communications6Time limitation: no margin for error Invalid mobile number or email addressInter-operatornetwork congestion SMS delivery issue due to memory capacityfullEmail delivery issue due toservice provideror ISPMobile outof network forfew seconds
7. FEATURES
8. Features8Brands can choose order ofcommunication mediumInstant andassured deliveryParallel submissionacross channelsSMS as defaultcommunication mediumAutomated Voice call orIVR to know OTPEmail contentcreated on the fly24x7 servicemonitoringVoice clipCreated on the fly
9. Architecture Diagram9
10. ConfigurationSMSOBDEMAILUSERA voice OBD is initiated if SMSis not delivered within X secondsAn email is initiated if voice OBD is not successfulFAILEDDELIVEREDFAILED10
11. ConfigurationUSERSMSIVRFAILEDIf SMS is not delivered to the user, he willbe displayed an IVR number on his deviceUser can call on the IVR number to hear OTP11
12. ConfigurationOBDEMAILSMSUSERSENTSENTSENTVaried other configuration can be doneas required by customersFor critical communication, all 3 channelscan be used simultaneously to deliver theOTP or intended communication12
13. USE CASE
14. Use Case14OTP, Password reset, Payment confirmation, Policy EMI reminders, Cheque bounce, Funds transfer, Loan approval, Renewal remindersOTP, Mobile verification, Password reset, Cart abandonment, Transaction confirmation, Delivery notificationsAppointment schedule/reschedule, Test resultsExam notifications, Schedule, Admit cardsDowntime communications, Maintenance activityRescheduling notification, Delay information, Transaction notificationE-commerceEducationITBFSIHealthCareTransportation
15. BENEFITS
16. Benefits16Flexible channelconfigurationIntegratedreportingFinancial transaction & new customer registration will increase by 3% - 5%No new channel Integration & zero investment on infra for any channelDedicated infra to ensure differentiated QoS for critical use casesSingle API integration delivers SMS/Email/Voice
17. facebook.com/ValueFirstDigitallinkedin.com/company/valuefirst-digital-media-pvt-ltd-google.com/+VfirstDigital_media/aboutValueFirst Digital Media Pvt.Ltd.B-18, Infocity 1, Sector-34,Gurugram 122001, Haryana, IndiaTel: +91 124 4632000E: marketing@vfirst.comGet live on