Grievance Redressal Mechanism Components of Grievance redressal Structural Components Components of Grievance Redressal System Micro Planning Macro Planning Smart Application Management in solid Waste Management ID: 1001870
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1. Mysuru City CorporationMysuruGrievance Redressal Mechanism
2. Components of Grievance redressalStructural ComponentsComponents of Grievance Redressal SystemMicro PlanningMacro PlanningSmart Application Management in solid Waste ManagementPublic Reach
3. Mysuru City ProfilePopulation -893062 ( 2011 Census)Area – 128.42 Sq.kmNo. of Wards – 65No. of Zones - 9Households – 209650Non Residential – 31946Waste Generation – 550 TPD
4. Structural Components
5. Micro Planning
6. Solid Waste Collection and Transportation Details in MCCPrimary Collection: Door to DoorAuto Tippers : 285Commercial Waste Collection Auto Tippers : 15Secondary Collection & TransportTractor :65Compactors :21
7. Source Segregation / D2D Performed by MCCPicturePicturePicturePictureMCC has regularly conducting Door to Door awareness programme Source Segregation jingles playing during door to door garbage collection
8. Source Segregation / D2D Performed by MCCRegular awareness given every door step by ground level staffAlso formed ward level committees and ward level what’s app groups for instant solution
9. Waste Collection Auto tipperWet and Dry waste collection Compartment in Auto tipperWet and Dry waste collected in Auto tipperDoor to Door Collection
10. Regular Ward level Stake holders meetingVarious Stakeholders meeting held to clear confusions regarding source segregation and Single use plastic ban
11. Street Vendor Waste CollectionThere was a demand for place and solid waste collection from the street vendors.Allotted designated place for street vendors with amenitiesCreated Awareness about SWM Rules through IEC and also by imposing fineAllotted designated vehicle for collection of Solid waste during night time.
12. Commercial/ Industrial Waste CollectionSituation Before and after Commercial Waste CollectionPublic complaints for irregular open dumping of waste from commercial establishments.Created Awareness about SWM Rules through IEC and also by imposing fine to commercial establishmentAllotted designated vehicle for collection of Solid waste during night time.
13. Garbage Vulnerable Points (GVPs)
14. Garbage Vulnerable PointGarbage Vulnerable Point Eliminated by MCC Pourakarmika‘s- Before and After work
15. Construction and Demolition Waste ManagementDedicated 24*7 control room available for public to raise complaints.9 vehicle deployed to collect the C&D waste separately from each zone on call basis.MCC has Notified designated collection point for C&D waste generators.
16. DRY Waste Collection CenterDecentralized ward level dry waste collection centers available for public easy dumping dry waste with incentives.
17. Special Vehicle for Collecting Cow Dung in a ward and SWD Cleaning Status
18. E waste Collection drive
19. Training and Capacity Building for stakeholders
20. MACRO PLANING
21. DEDICATED 24*7 CONTROL ROOMDedicated 24*7 control room available for public to raise complaints on call basis and also what's app number.
22. GPS TRACKING OF DOOR TO DOOR GARBAGE VEHICLEAll the SWM vehicles are tracked by GPS which minimizes the door to door garbage collection complaints.Mobile app developed for easy monitoring of SWM vehicles by officials.
23. Facial Attendance for PourakarmikasTo reduce the irregularities of pourakarmikas by adopting smart attendance system
24. Janahitha Complaint redressal system
25. Proposed Integrated Command and Control Centre (City ICCC) Level 1: Implement, Command, Control and OperateIntegrated Command and Control Centre (City ICCC) with Video WallIn-House Server Room at ICCCLevel 2: Integrate, Command and ControlGeographical Information System (GIS)Smart Pole/Lighting SolutionGIS Integration (20 Layers)Level 3: Integrate and ViewSolid Waste Management SolutionCity Surveillance SystemSmart HealthSmart SchoolIntelligent Transport Management System- Pilot ProjectPublic Bike SharingGIS Layers
26. Thank You
27.