Content Management System CMS - PDF document

1  Content Management System (CMS)
 Content Management System (CMS)  Business Process Management (BMP)  Appointment Manager  Document Manager  Enterprise Service Bus  Case Manager  Form Builder  Process Builder  Electronic Post - It Note  Performance Manager  Identity Management Until recently, interest in government ICT has been focused at the national level. Today, the importance of using ICT to support and drive change in local and regional governments, particularly in cities, is becoming well recognized. Local governments find themselves at the sharp end of public service delivery — at the last mile and with the greatest responsibility to ensure that no citizen is left behind or overlooked in the race to keep up with central mandates and local expectations. They often have to achieve this task while working within the constraints of budgets and the influence of regional and national authorities. In addition, a local government cannot segment its client base and choose to work only with those that can use tech nology and self - service channels, whereas private sector companies can use these techniques to reduce costs and focus resources. A government is the system by which a state or community is governed. It has the mandate and responsibility to building a political community founded on the rule of law, guaranteeing good governance and transparency, and advancing economic and social development. In order to fulfill this responsibility, a government needs to bring itself closer to the people. One of the facets of a “ closer government ” is the provision of public services by government institutions in an efficient, effective, accountable, transparent, responsive, and equitable manner. But the capacity of government institutions to fu lfill the promises of a “ closer government ” has been challenged due to various reasons .  Inadequate infrastructure  Lack of monitoring and evaluation mechanisms  Lack of Multi - channel based services  Lack of collaboration tools  Low cost systems CSP Benefits Empowers citizens to request public services online, attaching supporting document, and follow - up the status of their requests using multiple channels. upports local and international languages to improve the accessibility of online services to the majority. Encourages collaboration and data exchange between government organizations to provide services to citizens in timely fashion. Reduces cost of public service provisions by minimizing queues, improving process automation, an

2 d measuring performance of caseworkers
d measuring performance of caseworkers. government organizations by allowing integration of electronic services and workflows with legacy applications Provide Quality Service for your citizen with XOKA - Citizen Service platform XOKA - CSP Figure 1 : The Citizen Service Platform four layer model. Application Capabilities Our solution offerings may correspond to only one or a number of different application capabilities. The KOKA - CSP application capabilities are described below:  Citizen interaction – Providing integrated portals and contact centers with an open source Don net - nuke CMS .  Intelligent forms and workflow – Form builder and business process manager provide a solution that combines rich electronic forms with workflow and integrated records management capability  Case and reco rds management – I intelligent contact center and case management solutions  Mobility, collaboration and productivity – Unified Communication and Notification including SMS, Email and Enterprise Content Ma nagement solutions  Performance management – Microsoft Business Intelligence solutions provide data warehousing, reporting and analysis, and performance management toolsets to foster productivity and enhance decision making  Mapping services – integration wi th Google - MAP government organizations to visualize, understand and interpret data in the context of its geographic location and surroundings  Integration with backend systems - C apabilities for financial management, project accounting, human resource manag ement, business analytics, and customer relationship management .  Identity Management – Identity management solutions, including Windows CardSpace, allow government organizations to protect citizens’ and businesses’ online identities and be sure that people are who they say they are  Infrastructure optimization – Application platform, busin ess productivity infrastructure and core infrastructure optimization What Is XOKA - CSP XOKA - CSP is a solution framework to apply process management in e - government with the capabilities of two - way interaction between government and citizens. CSP is designed based on Service Oriented Architecture (SOA). It uses XML schemes for data modeling and transferring, and SOAP for data exchanges. Th e core components of CSP are:  Content Management System ( CMS)  Business Process Management (BPM)  Multi - channel Delivery interfaces  Enterpri

3 se Service Bus (ESB)  Gateway to
se Service Bus (ESB)  Gateway to legacy applications CSP FEATURES Citizen Portal • Citizen account Management • Citizen Case or application management • Citizen Message management • Citizen Appointment Management • Citizen Case Tracker • Full Contents management Futures Administration  Business process Management • Electronic Services management • Workflows management  User Account Manage  Notification management  Form builder Case worker Client • Case Manager • Appointment Manager • Post - it Note • Supervisor Case manager • Document Communication and Notification Chanel • Email • Portal • WAP Web • SMS SUPPORTED PLATFORMS SERVER OS • Windows 2003 Server • Windows 2008 Server APPLICATION SERVER • Microsoft IIS 7.0 and above RDBMS  SQL Server 2005  SQL Server 2008  SQL Server 2012 CLIENT OS  Windows XP SP2  Windows Vista  Windows 7 OFFICE SUITE  Microsoft Office 2003 to 2010 WEB BROWSER  Mozilla Firefox  Internet Explorer  Google Chrome Our Support Our head office located at Addis Ababa, Ethiopia in Dembel city center building, our address make us available to our customer 24 /7 high speed internet with 99% No power break in case of any power interruption there is automatic power generated in place, this location also 2 kilometer away from Bole I nternational Airport and 1 kilometer away from central train station for walking clients. Figure 2: XOKA office Addis Ababa , Ethiopia in Dembel city center. Last but not least, Support division makes sure of the cus tomer get the maximum support for the soled product. Website : WWW.XOKA.com e - mail: info@xoka.com Phone:+251 911764416 Reduce Your Cost  60 % low cost for full implementation of the system compare to other.  You need only one license for all the future. Ease of Use Get started immediately with the aid of the help documentation provided in the system and our technical staff . It come with comprehensive inbuilt Help Documentation. Leverage your existing knowledge of Microsoft Word and Excel