Service Evaluation Nov 2019Nov 2021 Service aims Reduce face to face appointments Improve patient experience Efficient tracking of CT scans Nurse led service Reduce waiting times for CT results ID: 1009927
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1. Pulmonary Nodule Service Service Evaluation Nov 2019-Nov 2021
2. Service aimsReduce face to face appointments Improve patient experience Efficient tracking of CT scansNurse led serviceReduce waiting times for CT results Nodule MDT introduced to increase capacity in Respiratory MDT’s
3. Total patient referrals 778Patients under active surveillance 3902 year 4 year Watch and waitPatients discharged 388
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5. Cancer diagnosis
6. Patient experience interviews“All appointments were on the phone – largely delivering the results and telling me about the next test. It was great, I didn’t have to go anywhere. Fantastic during lockdown. You phone, here I am.”“I had a couple of calls with Candice, very good, very explanatory. Especially when going into the unknown. Put my mind at ease”“It’s good to have telephone appointments – I have arthritis in both knees and trouble walking. Much better than dragging myself up to the hospital”“I had contact with Candice – talked about general discussion to improve health, stop smoking, lose weight which is important, having someone to take the time and discuss”
7. Areas to improve “Only difficulty was that my partner couldn’t hear, I had to try and make notes to tell her, but I’m going a bit deaf. It might have been helpful to have a written summary of the call, and what is happening next.” Several comments asking for clearer written information and more patient information
8. Lung Nodules patient information videoUnderstanding Lung Nodules: a guide for patients
9. Patient information leaflet
10. Future developmentsUpdated patient information leafletVideo translated into different languagesRM Partners Volumetry projectInfoflex for patient tracking