2 NEW YORK ID: 842196
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1 12020 Proposed BudgetNovember13, 2019 2
12020 Proposed BudgetNovember13, 2019 2 NEW YORKS LANDMARK CLIMATE ACT 40% by 2030, 85% by Climate A
2 ction Council to create Scoping Plan to
ction Council to create Scoping Plan to 3 Electricity is the Clean Fuel to Decarbonize New Yorks E
3 lectric Load Will Grow Substantially Ove
lectric Load Will Grow Substantially Over Time Beneficial Electrification Will Likely Pay for Itself
4 Through a Offshore Wind is an Abundant
Through a Offshore Wind is an Abundant New Source of Clean Energy BUDGET COVERS FOUR KEY TRENDS 4 TR
5 END #1: ELECTRICITY IS THE CLEAN FUEL82
END #1: ELECTRICITY IS THE CLEAN FUEL82% of States carbon emissions from transportation and buildin
6 gs100% carbon-free electric grid fuel o
gs100% carbon-free electric grid fuel of the future for New York EVs and 5 TREND #2 & #3: ELECTRIC
7 ITY LOAD WILL GROWTodays declining loa
ITY LOAD WILL GROWTodays declining load will be tomorrows growing load EVs and heating needsNeed
8 ed infrastructure will pay for itself th
ed infrastructure will pay for itself through a higher load factorConvenient ways to manage demand f
9 or customers required (e.g. rates and 6
or customers required (e.g. rates and 6 TREND #4: OFFSHORE WINDMany of the new utility scale clean
10 energy projects are located upstateTran
energy projects are located upstateTransmission constrains limit ability to delivery power from upst
11 ate to downstate or between local load p
ate to downstate or between local load pockets downstate, particularly in NYC and LI some investment
12 required to increase the flexibility of
required to increase the flexibility of the grid 7 TREND #4: OFFSHORE WINDOffshore wind is needed f
13 or a 100% carbon free gridOffshore wind
or a 100% carbon free gridOffshore wind may come through the Long Island electric grid to go other p
14 laces 8 AN EXCITING TIME IN THE ENERGY I
laces 8 AN EXCITING TIME IN THE ENERGY INDUSTRY Over the next twenty years, the Long Island electric
15 grid will:Transition to be entirely carb
grid will:Transition to be entirely carbon-freeBecome the clean fuel that transports people & things
16 and heats homes & buildingsAccommodate c
and heats homes & buildingsAccommodate connecting an enormous, entirely new offshore wind How will we
17 manage all that change? LIPAS STRATEGY
manage all that change? LIPAS STRATEGY FOR A CHANGING ELECTRIC GRID 2020 Proposed Budget carbon-fr
18 ee, reliable energy for Long Islandenerg
ee, reliable energy for Long Islandenergy efficiently delivered, at the least possible cost to custom
19 ersCUSTOMER FIRSTa Long Island electric
ersCUSTOMER FIRSTa Long Island electric utility that is focused on our customers needs 102020 Propos
20 ed Budget PSEG Long Island Missionplaces
ed Budget PSEG Long Island Missionplaces safety first, in all we do, providing our Best in class elec
21 tric reliability and storm Opportunities
tric reliability and storm Opportunities for energy efficiency and dedicated to giving back to their
22 11 CUSTOMER SATISFACTION CLIMBS 34% J.D
11 CUSTOMER SATISFACTION CLIMBS 34% J.D.PowerResidentialCustomerSatisfactionforYorkStateEast 12 2020
23 BUDGET INVESTS IN CUSTOMER SERVICE Depl
BUDGET INVESTS IN CUSTOMER SERVICE Deploying smart meters to all Offering new capabilities More proa
24 ctiveNew convenient payment Improved pow
ctiveNew convenient payment Improved power quality 13 2020 BUDGET INVESTS IN CUSTOMER SERVICE 2020 cu
25 stomer touchpoints focus on convenience,
stomer touchpoints focus on convenience, empowerment, and personalization:New mobile app with outage
26 maps & restoration times, energy dashboa
maps & restoration times, energy dashboards, convenient bill-pay, & multiple sign-in optionsNew onlin
27 e tools for Long Island businesses to ga
e tools for Long Island businesses to gain insights on energy use & personalized tips to save moneyLa
28 unching a live chat feature for faster r
unching a live chat feature for faster response Introducing new software to experience to answer ques
29 tions faster the first time 14 CUSTOMERS
tions faster the first time 14 CUSTOMERS SEE THE BENEFITS OF $3.4 BILLION RELIABILITY INVESTMENT SINC
30 E 2016 Customers with Power OutagesCusto
E 2016 Customers with Power OutagesCustomers �with 4 Outages Per YearCustomers with Flicker
31 Interruptions National Utilities Ranking
Interruptions National Utilities Ranking for ReliabilityDiamond-Level Reliable Public Power Provider