Haj : Logistic Issues Md.Shadan - PowerPoint Presentation

Slide1

Haj: Logistic Issues

Md.Shadan

Zeb

Khan

Senior Divisional Security Commissioner/RPF

Slide2

Ai

naam

-e-

T

u

k

behtreen

sar

aghaaz

Bee

naam

-e-

Tu

naama

kai

kunam

baaz

Slide3

Phases in Haj

Haj

logistics can be best managed if we plan properly for all

the four

phases:

PRE-DEPARTURE(from embarkation points in India)

ARRIVAL PHASE

CORE HAJ PHASE

DEPARTURE PHASE

Madina

/

Makkah

movement

Slide4

Before Departure from India

Take a

Haj

umrah

guide book, a

Dua

book,etc

along

Ensure Name on baggage by permanent

marker,photo

also and one print out of name n address with cover no inside baggage also

Medicines from India for those on medication

Charger,multiplugs,NO

VALUABLE IN CHECK-IN BAGGAGE

MAKE THREE COPIES OF PASSPORT-

SCAN,keep

one in India

Ticket+Passport+Money

, essential medicines in

handbag,check

before boarding

Pay attention to periodic

announcements,advisories

and notices during travel n while in hotel/buildings

Slide5

Before Departure from India-2

Educate about DOs n DONTs for airlines-liquid, food…..

Note gate number of entry before entering the

Haram

Caution pilgrims about Pick

pocketers

, mutated beggars,

Familiarization with different facilities and places related to rituals

Instructions about noting of Tent

number,street

number,pole

number ,etc.

Educate about lost baggage cases

Slide6

Before Departure from India-3

Correct information regarding distance of buildings from the

Haram

in

Makkah

and

Azizia

be given to pilgrims

Elevation issues in

Makkah

Limitations of lifts in the buildings

Toilet and kitchen on sharing basis

No strict segregation of males and females in buildings(

mahram-ghair

mahram

)

Slide7

Before Departure from India-4

2 to 13 bedded rooms in buildings

Availability of wheel chairs

Educate pilgrims about

Maktabs

and

Moallims

Problem of space in Mina and food related issues in

Mashaer

area

1.5

lakh

soldiers, volunteers by Saudi authorities

Desks in IHPO

Assistance

centres

by

saudi

authorities at different locations

Slide8

Makkah Street on Fridays

Slide9

Arrival Phase

If landed at

Madina

and then coming to

Makkah

-High expectations

High temp—harsh

Avoid cool

zamzam

Deaths due to getting lost

Deaths during

saee

Traffic hazards-accidents

Haram

Task Force

Deaths because of chronic illness

Lift hassles

Slide10

A view of the Ka’aba

Previous view

Latest view

Slide11

Arrival phase-2

Need to make pilgrims aware about Snatchings,

frauds related to

ATM,recharge

coupons,ADAHI

COUPONS

Theft of cash n belongings from buildings, or during rituals

Taxi fraudsters

Young women taking taxi….precautions

Over 3000 CCTV cameras installed. U r

watched,don’t

touch anything which is not yours

Educate pilgrims not to over exert for

umrah

/other rituals and to maintain good health for

Haj

Slide12

Mashaer Area Orientation

Slide13

CORE HAJ PHASE-Mina Movement

Take

adahi

coupon or……

Note down Mina Control Room phone numbers

Distribution of Metro tickets to pilgrims(in buildings)as per pre-

anotified

schedule. Pilgrims should remain present in their rooms/buildings otherwise…DON’T FORGET TO TAKE METRO TICKET(wrist band).

Distribution of Mina

card,etc

by

Moallim

Keeping minimum required essentials and food items for

Mashaer

region stay.

Mina Movement- by Road on 7

th

Zulhijja

(post

Maghrib

/

Isha

)- pilgrims to be available in buildings (keep folding mat, etc also for

Muzdalifa

)

Slide14

Metro ticket(RFID Bracelets)

Colour coding

Bracelet with locking pin

Slide15

Pilgrims wearing metro ticket bracelet

Pilgrims inside train

Close view of bracelet

Slide16

A scene of Mina Movement

Slide17

In Mina

Remembering street no, pole number and tent number

Locating Indian

haj

pilgrims

Office,Mina

Keeping a Mina map

Pilgrims to be pre-briefed about limitations at Mina camps

Indian officials present in each

Maktab

office

Assistance and information desks in Mina

Slide18

Metro train

Advantages

Limitations

Certainty of reaching in timeCertainty of being in the limits of Arafat/MuzdalifaLess travel timeA unique experience, for many its first-time in lifeFlexibility of timingsSafer mode of transportCan be used for 6 days i.e for rami alsoNo fear of getting stuck in jam or bus being out of order,etc

Long

ques

keep pilgrims waiting for long sometimes

May have to travel without proper seat

Walking long distance for reaching the assigned metro station for boarding the train

Locating the assigned camp is difficult…….lost pilgrims

Slide19

Metro train

Expanse

Train view

Slide20

Metro Train

Metro trains services are available between Mina and Arafat. Trains start from the evening of 7

th

Zulhijja

and continue till 13

th

Zulhijja

.

There are three metro stations in Mina:

Mina-1 station is nearest to

Jamarat

. Pilgrims should be advised to use this station for

Rami

also.

Mina-2 station is in the centre of Mina

Mina-3 station is on the border of

Muzdalifa

Slide21

Mina Station

Slide22

Steps in boarding the train

Reaching the designated station as per

colour

of your ticket

Standing in

que

outside station

Using stair to reach outer part of the platform

Waiting at outer platform for glass doors to open for entering the inner platform from where the train will go.

Opening of the glass doors for entry on inner platform with the arrival

of train

All trains will not stop at your station.

Slide23

On Way to metro station

Waiting outside station

Outside metro station

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Crowd distribution at stations

Slide25

On way to metro train

Waiting on inner platform

Boarding the train

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Inside view of train

Pilgrims standing

Seating arrangements

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A movie on Metro train

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Waiting to board/travelling

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Pilgrims boarding the train

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video

Slide31

video

Slide32

video

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Metro train-2

On 7

th

and 8

th

Zulhijja

, all trains are run from Mina to Arafat only. Total journey time between Mina and

arafat

is 15-20 minutes only.

On 7

th

and 8

th

Zulhijja

, no train will stop at

Muzdalfa

stations

Metro train tickets are

colour

coded for the purpose of boarding station in Mina.

Metro train tickets in the form of RFID wrist bands, are valid for all six days when the metro is run

In case of loss of ticket for whatever reason, no duplicate is available, neither the ticket is sold in market

At all the stations of Mina,

Muzdalfa

and Arafat, Indian volunteers with Indian flag or donning a cap, may be approached for help and guidance

Slide34

Metro train-3

In

Muzdalifa

also, there are three metro stations, namely Muzdalfa-1, Muzdalfa-2 and Muzdalfa-3

Trains stop at

Muzdalfa

stations only 9

th

Zulhijja

onwards

Pilgrims may get down at whichever station of

Muzdalfa

it stops because here purpose is to stay in the night of 9

th

Zulhijja

in

Muzdalfa

. Therefore, In

Muzdalfa

, station number is immaterial.

Slide35

Metro Train-4 Arafat Movement

In Arafat also, there are three metro stations

viz

; arafat-1, Arafat-2 & arafat-3.

Trains starting from Mina-1, will generally terminate at Arafat-1 and likewise….

DON’T FORGET TO KEEP ARAFAT/MINA MAP and other essentials, before leaving the Mina camp for Arafat movement.

After reaching Arafat on 8

th

night or 9

th

morning, please look for your tent on the map or Indian volunteers for help.

Trains for return from Arafat on 9

th

Zulhijja

, start from afternoon of the same day itself.

Slide36

Arafat

Slide37

Metro Train-5 Muzdalfa movement

There is heavy rush during return from Arafat on evening of 9

th

Zulhijja

, as most of the pilgrims want to move from Arafat to

Muzdalfa

during

Maghrib

time.

Don’t panic by seeing the rush, be in groups.

Waiting time at Arafat stations may be longer

Pilgrims may board from any station in Arafat and should get down at any station of

Muzdalfa

, where it stops.

DON’T FORGET TO COLLECT STONES from

Muzdalfa

for

rami

Slide38

Muzdalifah

Slide39

Metro train-6

On the morning of 10

th

Zulhijja

, pilgrims move back to Mina.

Those who want to go for

rami

without going to their tent in Mina, should get down at Mina-1 station as its nearest from the

Jamarat

.

Others may get down at stations which falls nearer to their tent.

Metro trains are available for all the four days for

Rami

i.e

10

th

, 11

th,

12

th

and 13

th

Zulhijja

Slide40

Metro:Precautions

Travel light: keep minimum luggage

Travel in groups to help pilgrims in need specially

old,women,sick,etc

When in confusion or get lost, look for

indian

volunteers with flags/caps

Follow the instructions properly

Mind your step for gap between platform and the train

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Jamarat

Slide42

Rami

Going for Rami using pedestarian street

Pilgrims stoning the satan

Slide43

Rami

Try to go for

rami

in groups

Don’t keep anything except

stones,drinking

water , umbrella while going for

rami

.

Before entering

Jamarat

, pay attention to announcements

IHPO deploys around 100 officials and more than 500 volunteers for guiding the lost pilgrims to their tent. They all carry National Flag with them for identity.

Slide44

Health issues

Besides referral

saudi

hospitals, two hospitals one each in

Makkah

and

Azizia

Every branch has a dispensary

In

Madina

also, there is a hospital

There are around 8-10 ambulances at the service of pilgrims round the clock

Doctors and paramedics are available on call and also visit buildings where pilgrims are living

Slide45

Steps to prevent Lost pilgrim cases

Educate pilgrims that

Sim

card/phone most useful in tracking, keep it always charged and on

Importance of keeping I card, wrist band, visiting card of the building/hotel always with them

Familiarization with the National Flag

Keeping a map of

Makkah

,

Azizia

,

Madinah

,

Mina,etc

Remaining in group, doing first

umrah

in group

Keeping phone numbers of

haj

officials

Slide46

Tawaf-e-Zyarat

May be done on 10

th

/11

th

/12

th

Zulhijja

Have to go and come back on foot from Mina to the

Haram

or may get bus/taxi

Many pilgrims go to their buildings in

Makkah

/

Azizia

after the

tawaf

-e-

zyarat

and do not come to Mina for night stay.

To control rush in the

Haram

, pilgrims are transported from Mina to

Makka

/

Azizia

in two phases: first on 12

th

evening and second on 13

th

afternoon.

Bus drivers sometime play mischief and advice pilgrims to get down before reaching their buildings.

Slide47

Departure phase

This phase is

characterised

by heavy rush in hospitals/dispensaries, cash loss, departure ticket loss, requests for

preponing

of departure ticket, shopping, etc

City check-in of baggage, weight and size-limit of baggage

Every pilgrim is given only 3 baggage tags(two for luggage and one for cabin/hand bag)

Be in your building/hotel when baggage is to be collected as per pre-notified schedule.

Slide48

City check-in of baggage

Baggage is collected at least 24 hour before the time of departure of your flight.

In

Madinah

, because of pilgrims’ being preoccupied with obligatory 40 time

salath

, baggage may be collected much in advance.

Excess baggage may be booked though

saudi

Post/ Couriers, etc

Zamzam

is not allowed in baggage or hand bag.

Slide49

QUESTIONS/OBSERVATIONS???

THANK YOU