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CPD Lunchtime Meeting CPD Lunchtime Meeting

CPD Lunchtime Meeting - PowerPoint Presentation

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Uploaded On 2017-04-01

CPD Lunchtime Meeting - PPT Presentation

Complaints Implementation of PS1519 9 th February 2016 Roger Binks UK Complaints Manager RSA February 2016 Learning Objectives 2 By the end of this session you will Have an understanding of the main complaint changes proposed by the Financial Conduct Authority FCA under PS ID: 532382

complaint complaints business key complaints complaint key business firms fca questions staff customers firm practice resolution financial reporting material communication fos requirements

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