October 4 2013 Rena Herbert Presentation Objectives Identify the four basic types of communication Examine the importance of character as an influence Explain the statement diagnosing before one prescribes ID: 685390
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Empathic Communication
“Seek first to understand, then to be understood”October 4, 2013Rena’ HerbertSlide2
Presentation Objectives:
Identify the four basic types of communication.Examine the importance of “character” as an influence.Explain the statement diagnosing before one prescribes.
Describe the four autobiographical responses.Explore the levels of “listening”.Discuss empathic listening and its four developmental stages.
Finally we must seek to be understood. Slide3
Four Basic Types of Communication
Reading
Writing
Speaking
Listening
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“Character “ as an influence
-The key to your influence of others is your example, your behavior, and your overall conduct.
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Diagnosing Before You Prescribe
According to the 7 Habits of Highly Effective People, "The key to good judgment is understanding. By judging first, a person will never fully understand” Covey p.245.
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The Four Autobiographical Responses
To evaluateTo probe To advise
To interpret
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Levels of Listening
Ignoring or not listening Pretending to listen
Selective listening Attentive listening
Empathic listening
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Four Developmental Stages of Empathic Listening
1st Stage is Mimic content, a skill often taught in “active” or “reflective” listening.2nd Stage is to rephrase the content.
3rd Stage is to reflect feeling.
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th
Stage is to rephrase the content and reflect the feeling.
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Seek To Be Understood
Seeking to understand requires consideration…Seeking to be understood takes courage…
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Bibliography
Convey, S. (1989). The 7 Habits of Highly Effective People. New York, NY: Convey Slide11
Thank you for your time…
We must become the change we wish to see in the world.
- Mohandas (Mahatma) Gandhi