What is Grateful Leadership? - PowerPoint Presentation

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What is Grateful Leadership?

Servant leadership was introduced in

1964Grateful leadership is a new vision that complements Robert Greenleaf’s philosophy.

“If you really listen to your colleagues and figure out how to get them what they need, they will perform at a higher level, which improves the customer experience, which affects business results.” Ken Keith, CEO of the Greenleaf Center For Servant Leadership. Slide3

Grateful Leadership philosophy

“On an ongoing basis, Grateful Leaders are those who see, recognize, and express appreciation and gratitude for their employees’ and other stakeholders’ contributions and for their passionate

engagement

.” Judith W. Umlas Senior Vice President, International Institute for Learning. Slide4

Does it make a difference

?Slide5

Recognition vs.

Acknowledgment What they do to help meet deadlines.The quality of their work.Their commitment.Their responsiveness. What you admire and inspire you about them.What you see in them that they may not see on themselves.

Their value to the team and the organization. Is appreciation for an actionIs appreciation to a person for who they areSlide6

The Strengths of the book

It is a very optimistic, encouraging, and persuasive book. I felt and understood the author’s true feelings about the topic.The profiles and stories included in the reading supports the philosophy of the book. It also, helps the reader to reflect about their own situation and/or form of leadership. “ From travels all over the world delivering keynote addresses and training sessions on leadership and the power of acknowledgement, I now know, and I have the evidence to support it, that

acknowledgment is a skill we all have and it is one we all want to demonstrate.” Judith W. Umlas AuthorSlide7
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Seven Principles of

Acknowledgment

#1 Acknowledgment is deserve by many, but received by few.#2 Acknowledgment builds trust and creates powerful interactions.#3 Acknowledgment can help diffuse jealousy and envy.#4 Acknowledgment

energize people, lack of acknowledgment diminishes them. “Gratitude is an elevating force that links corporations to humanity, thus strengthening relationships that are instrumental to corporate success. There is no question that the spread of Grateful leadership will improve business by enhancing relationships between people.”

Dough Rauch CEO of Conscious CapitalismSlide9

#5

Acknowledgment

can make a profound difference in a person’s life and work.#6 Acknowledgment improves physical and emotional well-being.#7 Acknowledgment needs to be practice in different ways.“ Grateful leaders believe in people’s potential and the value of each and every person they employ or rely upon, and these leaders help them recognize their full potential. You have to understand people’s strengths and interests and appreciate what motivates them”

Kimberly Supersano Chief Marketing Officer, Prudential AnnutiesSlide10

Forms of Acknowledgement

Written:

A letter is a good source of acknowledgment. Specially, because the person can always go back and read it at any given time.Verbal: An acknowledgment can be express verbally, in private or at a meeting.

“ Acknowledgment, by my definition, is the heartfelt and authentic communication that lets people know their value to their organization or to their team and the importance of the contribution they make.” Judith W. UmlasSlide11

The outcome of my writing

5/5/2013

Hi Melanie and Jason:

I hope this letter is not misinterpreted

. This

is not with any

purpose other than acknowledging

your great performance as managers and team leaders. As I have probably mentioned to you guys

before, I’m working on an organizational management program. As

a way

of

learning

and understanding

different types of organizat

ions, I’m

constantly comparing

both, my p

ostal

job and Levity. That is how I

have learned to admire your management

style

. Today, I finished reading a book called “Grateful

leadership” by Judith Umlas. This book taught me the importance

of acknowledgement

and I want to

work on my skills to recognize

and acknowledge others.

I chose you guys because I

recognize

your effort

to

guarantee a

n excellent

experience for each customer

. I remember one occasion when Jason

emphasized how

significant

is to have clean Ke

tchup bottles.

That showed me how important is to pay

attention to small details to be successful. But

more importantly, because I

value

and respect

your

communication and understanding

with the

employees.

You guys are always willing to listen and

accommo

date

your staff, an

d in multiple

occasions I have heard both, Melanie and Jason giving the

employees positive feedbacks.

This

feeling of admiration is the reason why I continue to work for Levity. At times

,

I

have felt

very

overwhelmed

due to my excessive

work load and have considered quitting, but more than a

salary

I’m gaining

a positive learning experience

by observing your work

.

I noticed my

lack of involvement at

the comedy club and

unfortunately, I m

ight

not be there long, but I hope that you guys co

ntinue your

great job as team leaders and that

Levity continues

to grow.

Thanks

Diana Rodriguez

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Always remember:

“Acknowledging

is contagious!”