The idea evolution Of the One Stop Shop - PDF document

1 The idea evolution Of the One Stop Shop
The idea evolution Of the One Stop Shop A practical survey has been undertaken by GAFI about business licensing in Egypt which indicated the following  The number of ministries that participate in business licensing is 22 ministry  The number of governmental and entities that participate in business licensing is 78 entities  The number of the required services for all investors

2 is 349 services The idea evolution Of t
is 349 services The idea evolution Of the One Stop Shop The survey showed that investment climate suffered from the following :  Numerous entities are involved in business licensing in Egypt .  The Complication of the managerial procedures .  There is some conflict between different entities’ specializations .  The long period to get the different approvals permits , lice

3 nses , … etc . The idea evolution Of
nses , … etc . The idea evolution Of the One Stop Shop The outcomes of the survey had been discussed at the Cabinet in 2001 that approved the following .  To establish One – Stop – Shop .  GAFI will be the specialized managerial authority that carry out business licensing through attaining the required permits, licenses, and approvals from related entities .  To establis

4 h One – Stop – Shop in each of GAFI
h One – Stop – Shop in each of GAFI branches .  Related ministries shall have their representatives at the ONE - STOP - SHOP to accomplish business licensing .  To establish one stop shop in the 7 Egyptian economical regions & in the new urban communities . One Stop Shop legislative background • The President issued decree no . 79 / 2002 to establish the ONE - STOP - SHOP at

5 GAFI as well as its branches in governo
GAFI as well as its branches in governorates and the new urban communities . • The Prime Minister issued decree no . 636 / 2002 to organize the work system of the ONE - STOP - SHOP that created a system of delegation and liaison officers of ministries and other affiliated entities at GAFI . The OSS role in investment promotion strategy Since 2004 , GAFI has been improving and promoting

6 Egypt’s business environment, it has
Egypt’s business environment, it has made a transition from playing a regulator role that turned to be promoter/facilitator for “an investor friendly destination“ . From this perspective the One stop shop is doing its promotional role throughout : 1. providing convenient integrated investment services under one ceiling . 2. conduct a better image of easing in doing business by the

7 OSS sustainable effort in Streamlining s
OSS sustainable effort in Streamlining services’ procedures . Building good image throughout procedural reforms : The considerable achievement in international reports that addresses how easing of doing business in Egypt is . The OSS received the quality certificate (ISO 9001 : 2008 ) for its services in Cairo and Alexandria branches . Having requests from number of countries (Arab/ Afr

8 ican) to share the Egyptian experience a
ican) to share the Egyptian experience as a model to follow . The OSS role in investment promotion strategy One stop shop institutional structure • It is one of the twelve sectors in GAFI . • It is responsible for providing corporate establishment and post establishment services . • Currently there are 3 branches ( in Alexandria, Ismaelia, Asuit governorates) of OSS in addition to

9 the headquarters in Cairo . • OSS cons
the headquarters in Cairo . • OSS consists of 4 central departments in the headquarters and 3 central departments one for each regional branches those departments managed by under secretary . Head of the OSS Oss head’s Dep. Planning & follow up Services department Legal Affairs OSS deputy  Investment magazine dep.  Administrative affairs dep.  IT dep.  Establishment dep

10 .  Legal amendments, Dep.  Genera
.  Legal amendments, Dep.  General assemblies Dep.  Technical services Dep.  Governmental services Dep.  Customer services Dep.  Planning &follow up  Branches’ follow up dep. Asuit branch El - Ismaelia branch Alexandria branch Physical structure of services halls in OSS headquarters First Floor Reception Office Hall no. 1 Establishment  Providing the co

11 mpanies establishment Service Ground flo
mpanies establishment Service Ground floor Hall no. 2 Post Establishment  Services provided by GAFI  Services provided by the external authorities joined to One stop Shop Second Floor  Providing information on GAFI’s services concerning establishing & post establishing phase Physical structure of services halls in OSS headquarters First Floor Reception Office Hall no.

12 1 Establishment Ground floor Hall no. 2
1 Establishment Ground floor Hall no. 2 Post Establishment Second Floor 1. Corporate establishment Services : Establishing companies according to law no . 8 / 1997 & law no . 159 / 1981 2. Post - establishment Services : Services offered through the OSS  Technical Services : Recommendations – Exemptions (Custom duties & Others)  Governmental Services : Residence Permits – Work

13 Permits – Opening Representative Offi
Permits – Opening Representative Offices – Foreign Company Branch – Other Recommendations  Legal Services :  Ratifying the board meeting minutes .  Ratifying the meeting minutes of ordinary & extraordinary general assemblies .  Ratifying decrees of the legal amendments in company's articles of association . 3. services offered by the official Entities representatives at

14 the One – Stop – Shop : Services of
the One – Stop – Shop : Services offered through the OSS Asuit Al - Ismaelia Alexandria Cairo Branch 8 13 29 43 No. of entities joined OSS 45 81 87 224 No. of services offered Liaison officer delegate Liaison officer delegate Liaison officer delegate Liaison officer delegate Type of representation 2 6 4 9 14 15 29 14 No. of entities Scope of delegation  Having the author

15 ity to Finalize and approve any procedu
ity to Finalize and approve any procedures, documents and contracts on behalf of their official entities . Delegate liaison officer  Receiving business licensing requested from investor and submit them to the ministry with attachments & fees (if any).  Delivering business licensing or approvals to the investor at the OSS.  Some of them work in the OSS location & the o

16 thers work for the OSS from their entit
thers work for the OSS from their entities. Reforming actions : Since the official opening in 2005 , great number of reforms and improvement actions have taken place in different dimensions as such : 1 . Institutional and Legal Reform 2 . Procedures Streamlining 3 . Decentralizing 1. Institutional and Legal Reform • Merging all the services of gafi to be provided through the OSS not

17 any other place in GAFI. • Separation
any other place in GAFI. • Separation of the “front“ and “back“ office . As the documents are handed and received through front disks, the approvals are done in the “back“ office by officials who now have no contact with applicants. • The Chairman of GAFI has delegated his power of attorney to directors in the second - tier of management in the OSS branches. • Lega

18 l amendments to minimize the minimum ca
l amendments to minimize the minimum capital limit of the limited liability companies (scope of DB report) • A new land utilization unit was inserted to the OSS structure to help investor in locating land for their projects. • creating a unit for the small and medium enterprises to help small investors (statistically 70 % of the new projects considered as SMEs). • Formation o

19 f a new services’ development committ
f a new services’ development committee to review and streamline all the OSS services (its first phase has already finished). • A complaints office has been developed in the reception unit to receive the complaints and follow them up. • Issuance of an Arab investor card that give investors some privileges. 1. Institutional and Legal Reform • Increasing number of entities rep

20 resented in the OSS branches according
resented in the OSS branches according to investors most needed services. • Adopting initiatives for computerizing the work system of number of represented entities in the OSS and thus reflect on time shortening to provide services in a high degree of accuracy and reliability ( commercial registry office – public notary office – tax authority office ) . • Linking the represen

21 ted entities to their main data base to
ted entities to their main data base to ensure providing integrated complete services in short time. 1. Institutional and Legal Reform A number of reforms has been made to streamline the establishment procedures to be finished in 3 days as a maximum . • Unifying the location & system of establishment procedures for all companies under low no. 8 / 1997 and low no. 195 / 1981 .

22 • Creation of a follow - up departme
• Creation of a follow - up department where the file manager be in charge of carrying out the establishment procedures on behalf of the investor. • Applying a central payment system into a single bank window transaction inside the One Stop Shop so the investor pay once for 7 entities involved in the establishment process. • Setting a work flow system among all the entities

23 involved in the establishment process.
involved in the establishment process. 2. Streamlining Procedures results of The streamlining process : 1. Establishing the companies in 3 days as a maximum limit. 2. Some services delivered in the same day instead of 5 days previously. 3. some services have been simplified from 19 steps to only 3 steps . 4. There is some immediate services (ratifying the raw material impor

24 ting invoices ) 2. Streamlining Procedu
ting invoices ) 2. Streamlining Procedures 3. Decentralizing • The Chairman of GAFI has delegated his power of attorney to all the head of OSS branches to finalize services as a first step toward achieving the fully decentralization in investment services . • Its planned by the end of 2011 to open OSS branches in all the Egyptian governorates to provide an easier an closer serv

25 ices for the investor wherever he is .t
ices for the investor wherever he is .those branches will be responsible for local promotion within the governorate boarder and providing services to projects in boarder and any other related relation may be there will gathered to be offered under the same ceiling. Statistical analysis on number of established projects : TOTAL 2009 2008 2007 2006 2005 branch 28285 5763 6132 6886 423

26 1 5273 Cairo 1412 412 406 334 188 72 Ale
1 5273 Cairo 1412 412 406 334 188 72 Alexandria 819 255 242 207 109 6 Ismaeelia 661 296 200 140 25 - Asiut 31177 6726 6980 7567 4553 5351 TOTAL Petroleum investment privatization New projects & expansion First half 2009 / 2010 FDI structure during the last 5 years : For three years 2006 - 2007 - 2008 OSS branches won the second prize in a competition held by the ministry of State for Ad

27 ministrative Development “the best gov
ministrative Development “the best governmental window provides services to people “ for Cairo, Alexandria and El - Ismaelia branch respectively In 2009 the OSS headquarters in Cairo won the prize of “ performance improvement in governmental services window ” the competition is held by the ministry of State for Administrative Development . 1. EGYPT is declared to be the top reform

28 er country in the “Doing Business repo
er country in the “Doing Business report - 2008 “ issued by the world bank and keep being a member of the best reformers club in DB report 2009 and 2010 . Improvement in the doing business report : 2010 report 2009 report 2008 report 2007 report Comparison factors 106 116 126 165 Egypt's general rank 183 183 178 175 No' of countries participated in the report 24 43 55 126 Starti

29 ng Business measure + 19 12 71 progress
ng Business measure + 19 12 71 progress Egypt remain as a member of the reformer club ( 10 countries) Egypt remain as a member of the reformer club ( 10 countries) Egypt was the best reformer of the year Evaluation from the reform aspect 2. The world bank conducted a case study research on the Egyptian experience in setting up and running the one - stop - shop and commented as

30 follow : “ It is going to be taught i
follow : “ It is going to be taught in other countries so that they learn from the Egyptian example. It is structured in a way that the people who are being taught this would put themselves in your place and consider how to design the one - stop shop “ 3. The world bank held two workshops in Abudhabi and Cairo to discuss the Egyptian experience in the one stop shop . 4. Since then

31 GAFI share the OSS experience as a mode
GAFI share the OSS experience as a model with number of countries : Arab countries : Yemen , Syria , Sudan and Iraq African : Nigeria , Botswana , Mali and Kenya Future ambitions: Decentralization of the OSS services through geographic expansion of OSS branches in all the Egyptian governorates to provide an easier an closer services for the investor wherever he is . Gafi is aiming to lau

32 nch the e - registration service through
nch the e - registration service through its website the next month (the first phase) The e - registration project will be implemented in 3 stages 1. Online registration – the legal review . ( already done ) 2. On line payment for the registration fees . ( in progress ) 3. Accepting the investor's digital signature . ( need activation of digital signature legislation ) Future ambitions:

33 the OSS received the quality certificat
the OSS received the quality certificate (ISO 9001 : 2008 ) for its services in Cairo and Alexandria branch and we are in progress to get the certificate for Ismaelia and Asuit branch as well . Issuing the temporarily licenses to activate a very important and demanded services that has a legislative platform but not activated yet . Welcome to your inquiries “ The is only one bad questi