Welcome to Using MCC 2.0: Day 1 Essentials for SAC - PowerPoint Presentation

Welcome to Using MCC 2.0: Day 1 Essentials for SAC Call in number: United States (Toll Free): 1 877 309 2073 United States: +1 (571) 317-3129 Access Code: 922-757-157

Technical Support & Asking Questions Adobe Q&A Pod GoToMeeting Chat Window 2

Webinar Objectives 3

Objectives Have information you need to perform day 1 actions Introduce MCC 2.0 and highlight key changesLearn about the family household profile and new search featuresLearn how to perform placement activitiesHave a basic understanding of waitlist and reportsShare training resources and support 4

Overview of MCC 2.0 5

What is MCC 2.0? Expanded functionality with major system-wide changes for families and programs Transition to new hosting facility (Defense Information Systems Agency (DISA ))Migration to a new database platform that is more robust and flexible for future enhancementsMCC Coordinators validated program profile, care option, and program user dataForward any questions to the MCC Coordinator 6

Training Expectations Will share a lot of new information Changes align with how you operate today Once you learn a few new terms and concepts, system actions will be easier and more intuitive MCC Central Training Center has been redesigned and updated to house all materials needed7

Core Changes: FCC Program 8

FCC Program FCC Program Provides administrative oversight for the installation’s FCC providers FCC ProviderProvides care for eligible families in the homeMCC 2.0 setupOne FCC Program profile Linked to each individual FCC provider profiles 9 Installation FCC Program FCC Provider FCC Provider FCC Providers

FCC Program (cont.) Families can place a request for A specific provider “Any p rovider”Benefits of selecting “any provider”Requests are automatically placed for new providers Families manage a single request for FCC 10

Core Changes: MCC Care Structure 11

MCC Care Structure 12 F oundation for MCC, driving the request for care process A ligns with how programs operate F ewer care options with more flexibility 314 care options in 1.x 13 care options in MCC 2.0 Authorized program users setup Care Structure details in Program or Provider Profile

MCC Care Structure (cont.) Each program is i dentified as one or more program types: CDC, SAC, FCC, 24/7Program type defines which care types are available (e.g., full-day care, part-day care)C are type determines which care options and care offerings are available 13

Offerings: School Year Care Families need consistent care during the school year Families select Before School, After School, or both Includes school out days & seasonal camps (fall, winter, spring)Families need ad hoc care during the school yearFamilies select school out days & seasonal camps individually 14

Offerings: School Year (cont.) Program users make full or partial offers for offerings (e.g., Before/After School) Families can accept the full offer or deselect an offering Families can accept the partial offer or wait for a full offer 15

Offerings: Summer Camp Families submit a single request and select weeks neededFamilies can update weeks requestedProgram users can make full or partial offers Families receive 1 offer notification, specifying the weeks offeredFamilies can accept all or some of the weeks offered 16

MCC Care Structure: SAC 17

Core Changes: Grades 18

Grades in MCCSchool age care is restricted to K-7 Aligns with the DoDI while better supporting SAC offer processesExceptions can be made to serve children in the 8th gradePlan to use grades in the request and offer process for all school age care optionsGrade information must be collected before being fully implemented in the request and offer processDo not use grades for 2019 Summer Camp Use grades for 2020-2021 school year 19

Grades in MCC (cont.)Care Options Existing school year care options specify grades New school year care options must be setup with grades Requests Families will add grade information to existing requests during the reconfirm processFamilies must include the child’s grade when making new requests for school age care 20

Core Changes: APT 21

APT in MCC 2.0 Provides information to families about when they may receive child care, so they can make informed decisions about where to place child care requests APT is available for Full-day & 24/7 care typesCDC, 24/7, and FCC Program APT will not be available for School year & summer camp: include industry best practice of registration and offer periods (post 2.0)FCC providers: instead, APT will be displayed at the FCC Program levelPart-day & extended care: individual schedules does not provide enough consistency to estimate placement time 22

Program Profile Changes 23

Program Profile ChangesNew program profile update process Any information saved to an active CDC, SAC or 24/7 profile will immediately be visible to families Permissions to update program profiles are now restricted to the MCC Coordinator New program profile request processMCC Coordinator submits the new program request form to Support DeskSupport Desk will align data in MCC and IMS so inspection reports display in MCC 24

Family Household & search 25

Family Component RedesignMCC empowers families to take actions for themselves Is intuitive and easy to use Onscreen tips help families understand how to enter informationNow works on mobile devicesNow shares priority as well as family type 26

Video Overview of Household Profile & Introduction to Family Search for Care 27

MCC Dashboard 28

Program User Login & Navigation 29 To log on, select the Program Login link at the bottom right corner Staff must log in with a CAC

My MCC Dashboard: Clerk/Director MY MCC Dashboard is your activity hub Task-based links to access specific actions 30

My MCC Dashboard Tabs: Clerk/Director Three tabs: My MCC Dashboard Reports Managementhousehold profileprogram profile 31

My MCC Dashboard Buttons: Clerk/Director Make Offer: Describe space & make offer (SYC)Manage Placement List: Track, manage, and complete offers (SYC)Manage Summer Camp: describe space, make offer, track, manage, and complete offers (SC)Find Household: Access households and requestsView Waitlist: Access waitlist View Reports: Access report interface 32

Placement Process 33

Early and Partial Offer Early Offer: The start date is before the family’s DCN. Family can (a) accept and start early; (b) decline and wait for a later offer; or (c) decline and be removed from the waitlist.Partial Offer: The offer does not meet the family’s entire need. Family can (a) accept and wait for the remaining part(s) of the request, (b) decline and wait for a full offer, or (c) decline and be removed from the waitlist. Early and Partial Offer: If a family receives an early, partial offer, they can (a ) accept the offer; (b) decline and wait until the DCN ; (c) decline and wait for a full offer; (d) select both to decline and wait until their DCN and for a full offer; or (e) decline and be removed from the waitlist. 34

Overview: Placement Activities for School Year Care 35 1. Make Offer Select Make Offer from the dashboard, describe the available space, and send offers to families in sequence, based on your number of spaces 2. Manage Offer Monitor the Placement List to learn of the family’s decision to accept, decline, or let the offer expire without a response 3. Validate Eligibility & Priority Prior to starting the enrollment process, validate eligibility and priority. If the family type is incorrect in MCC, update it and only move forward with the enrollment process if the family is still sequenced first 4. Complete Offer Document whether or not the child started care, and enter the actual start date for children who did start

Step 1: Make Offer (SYC)Select Make Offer button from My MCC Dashboard Describe the space available, including care option, age group or age range, start date, transportationMake offer to family sequenced firstFamily is notified of the offer via an email from the system and a notification on their dashboard 36

Step 2: Manage Offer (SYC)Family has two business days to respond Monitor the Placement List Take action based on family’s response:Family accepts offer: validate eligibility and priority before moving forward with enrollment procedures Family declines offer, offer expires, family waits for full offer, family waits for a later offer: make another offer 37

Step 3: Validate Eligibility & Priority Validate eligibility If not eligible, remove offer, delete household & requests If eligible, validate priorityValidate military family typeIf incorrect, update family type in MCC & recheck sequenceIf correct, move forward with enrollment process 38

Step 4: Complete Offer (SYC)Complete offer to document if the child started care or not When to complete an offer On or after the child’s first day at the programWhen you learn the family does not wish to complete the enrollment processHow to complete an offerEnter child’s actual start date or Enter that child did not start 39

VideoOverview of the School Year Placement Process 40

Overview: Placement Activities for Summer Camp 41

Overview: Placement Activities for Summer Camp 42 1. Make First Batch of Offers Select Manage Summer Camp from the dashboard, select the care option , enter the number of spaces available and send offers to the families sequenced first on your waitlist 2. Manage Offer Review the summer camp Make Offer list to track the offer responses 3. Make Subsequent Batch of Offers Select the Manage Summer Camp button to m ake offers to fill remaining spaces 4. Validate Eligibility & Priority Prior to starting the enrollment process, validate eligibility and priority. If the family type is incorrect in MCC, update it and only move forward with the enrollment process if the family is still sequenced first 5. Complete Offer To maintain visibility of summer camp requests and their status, complete summer camp requests at the end of the summer.

Step 1: Make First Batch of Offers (SC) Select Manage Summer Camp from the My MCC Dashboard Describe the space available, including care option and number of spaces for each week Use auto-fill to make full offers in bulk based on the number of spaces availableFamilies are notified of the offer via an email from the system and a notification on their dashboard 43

Step 2: Manage Offers (SC) Families have two business days to respond Review the summer camp Make Offer list to monitor responses Take action based on family’s response:Family accepts offer for all weeks of camp: begin enrollment process Family accepts some weeks and declines other weeks: begin enrollment process & make offers for declined spaces during next offer batch Family declines offer or the offer expires: make offers during next offer batch 44

Step 3: Make Subsequent Offers (SC) Select Manage Summer Camp button from the dashboard Make Offer list identifies number of accepted offers so you can easily identify how many spaces need to be filled Make full and partial offers to fill remaining spaces45

Step 4: Validate Eligibility & Priority Validate eligibility If not eligible, delete household & requests If eligible, validate priorityValidate military family typeIf incorrect, update family type in MCC & recheck sequenceIf correct, move forward with placement process 46

Step 5: Complete Offers (SC) Complete offers to document if the child started care or notComplete offers in bulk at the end of summer How to complete offersFor children who attended summer camp: use the Manage Summer Camp feature to complete offers in bulkFor children who accepted, but never attended any summer camp week: use the Placement List to indicate the child did not start care 47

VideoOverview of the Summer Camp Placement Process 48

Waitlist49

Waitlist Use Waitlist to Answer questions from families about whether they are on the waitlist Identify children with IAT detailsExport the waitlist in preparation for planned outagesFilter to generate list 50

Waitlist Data Program users can view R equests for your specific program (CDC, 24/7, SAC)Requests for (a) other programs or (b) providers within that same installationGoal of new transparency: provide program users with the full picture of child care needs and requests for the familyNo action can be taken on requests placed at another provider or facility-based program 51

Waitlist Display See basic information for each child & select arrow to expand row to see request details Export the waitlist 52

Reports53

Report Categories There are four categories of reports: Performance: information about children with immediate and unmet needs, as well as placement and wait times for performance reportingWaitlist: monitor and analyze waitlist activity, including information about all requests and the associated children on waitlists Operational: information to support monitoring of common request for care activities Legacy: access archived historical reports when a data call requires a report date prior to March 24, 2018 54

Wrap Up55

MCC Central Training Center MCC Central is a centralized location for all MCC resources Redesigned MCC Central Training Center with everything program users need to use MCC Content includesTraining CoursesReference Guides (HTML) Webinar LibraryVideo LibraryTools (glossary, search, resources) Print HTML pages or download and print entire reference guide from Tools/Resources 56

Getting Started with the MCC Central Training Center Webinar recording and PPT slides will be posted to the Training Center in MCC Central Resources to help you support familiesFirst-time Login handout, MCC CentralTake Action on a Family’s Behalf, MCC Central How a Family uses MCC, MCC CentralFAQs for Families, MCC Online Reference GuideBrowse All Topics to become familiar with content areas 57

MCC Support DeskMCC Support Desk ProgramSupport@MilitaryChildCare.com 855.696.2934 58

Thank you!59