Experimenting the UX Way Presented at the EPICS Collaboration Meeting Marie Xingxing Yao Instrument Data Acquisition and Controls SNS ORNL September 22 2016 BL4B REFL team BL11A POWGEN team and BL1B NOMAD team ID: 782671
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Slide1
Instrument Control System Interface: Experimenting the UX Way
Presented at the
EPICS Collaboration Meeting
Marie Xingxing Yao
Instrument Data Acquisition and Controls
SNS, ORNL
September 22, 2016
Slide2BL4B REF_L team, BL11A POWGEN team, and BL1B NOMAD teamKay and XihuiDetector GroupInstrument Data Acquisition and
Controls Group
Heartfelt Thanks to…
Slide3Why “User Experience (UX)”?What worked for usSummary
Outline
Slide4UX is "everything that touches upon your experience with a product/service/system/world". (Don Norman, https://www.nngroup.com/articles/definition-user-experience/
)
Why
another term besides the
following?
User
Interface (UI)UsabilityUser-Centered Design (UCD)Human Computer Interaction (HCI)
Why User Experience (UX)?
Slide5Why User Experience (UX)? (continue)
UI
HCI
Slide6Why User Experience (UX)? (continue)
UI
HCI
Human
Behavior
Emotion
History
Process
Organization
History
Co-Existing Systems
Slide7Why User Experience (UX
)? (continue)
UI
HCI
Human
Behavior
Emotion
History
Process
Organization
History
Co-Existing Systems
(
Original picture
from
http
://4.bp.blogspot.com/-KqttlWX7zew
/
ULOc78oaPxI/AAAAAAAACo4/p3tQ9Lhgs-4/s1600/thorne.6.JPG
)
Slide8Why User Experience (UX)? (continue)Design Thinking
“
the shift from object design to focusing on organizational
processes”
“to
redesign a customer experience, you also have to redesign organizational structures, culture, etc., or you won't produce the experiences you
want”(https://www.fastcodesign.com/1139331/ideos-david-kelley-design-thinking)
10 Usability Heuristics for User Interface Design
(Jacob Nielsen, https://www.nngroup.com/articles/ten-usability-heuristics/)
Slide9Why User Experience (UX)? (continue)
(Jesse James Garrett, The Elements of User Experience,
http
://
www.jjg.net/elements/pdf/elements_ch02.pdf
)
Slide10What worked for us?
Help Each Other
SampleRobot
ADnED
Scan
Server
nED
CSStudio
Parker1
User Interface??
Slide11What worked for
us? (continue)
Help Each Other
SampleRobot
ADnED
Scan
Server
Instrument
nED
Align
AutoreductionConfig UserExperimentNestedScanCSStudioPlanNewExpDirectBeamParker1
Slide12What worked for
us? (continue)
Help Each Other
ADnED
Scan
Server
Instrument
nED
Align
Autoreduction
Config UserExperimentNestedScanCSStudioPlanNewExpDirectBeamParker1SampleRobot(Original pictures from http://wallpapercave.com/w/KKSGGBW andhttp://www.dhgate.com/product/100mm-glow-in-the-dark-stone-crystal-fluorite/199368059.html)
Slide13What worked for us? (continue)
Field Observation
(“
Switch
: How to Change Things When Change Is
Hard”;
Original
picture
from http://www.clker.com/cliparts/E/Q/f/o/j/4/baby-green-elephant-hi.png)
Slide14What worked for us? (continue)
User Testing
Slide15What worked for us? (continue)
User Testing
(Screenshots from ISAW and
CSStudio
)
Slide16What worked for us? (continue)
Gently Guide Users to Do Right Things
Slide17What worked for us? (continue)
Gently Guide Users to Do Right Things
Slide18What worked for us? (continue)
Gently Guide Users to Do Right Things
Slide19What worked for us? (continue)
Gently Guide Users to Do Right Things
Slide20What worked for us? (continue)
Gently Guide Users to Do Right Things
Slide21Why “User Experience (UX)”?UX is "everything that touches upon your experience with a product/service/system/world". Design Thinking
What
worked for us
Help Each
Other
Field Observation
User TestingGently Guide Users to Do Right ThingsSummary
Slide22How would YOU explore your focus space & help users to be more successful?