Emotional Intelligence for Happy Clients Olivia Teter Head of Client Innovation Judah Godoy Volunteer Manger Introductions name amp comfort food What is EQ Emotional intelligence is the ability to ID: 770278
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Emotional Intelligence forHappy Clients Olivia Teter – Head of Client InnovationJudah Godoy – Volunteer Manger
Introductions: name & comfort food
What is EQ?
Emotional intelligence is the ability to:recognize our own emotions recognize other people’s emotions label emotions appropriatelyuse emotional information to guide thinking and behavior manage emotions to respond to the situationadjust emotions to achieve our goals What is EQ?
Science of EQ One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. - UC Berkeley’s Greater Good Science Center
How do clients feel when they come to get food?
How do we want clients to feel when they leave?
How do we help fill the gap?
Compassion A one-word solution for almost all the problems the world is facing today is 'compassion.' — Amma (Sri Mata Amritanandamayi Devi)
Emotion Quilt Exercise
Triggering emotions Think about at time when someone at work made you feel angry or hurt
Become aware of your own emotional stateDo a quick full body scan to identify stress spots Breath slowly and deeply When trouble a rises
Calming the nervous system Breath, feel, notice
The primary goal of all people is belonging and significance- Alfred Adler Compassion in action Creating moments of connection
If you’re too busy to be kind… You’re too busy!
Greeting when people arrive, asking about how their day is going Suggesting food to take and how to use it, talking about nutrition Talking to people in line, updating about any changes or problemsPromoting other social services that could be helpful Complimenting and expressing gratitudeAsking for feedback, taking pop surveysEncouraging volunteerismActive listening, prepare to restate what you heard, don’t prepare your answer Repeat what you understood “sounds like you did not feel respected ” Playing music and encouraging dancing Introducing people to each other/promoting cross cultural exchange Creating recipe exchanges Express gratitude for comingAsk them to come again, “See you next week” Demonstrate & TrainTake advantage of every opportunity for connection
The Guest House Jellaludin Rumi This being human is a guest house. Every morning a new arrival. A joy, a depression, a meanness, some momentary awareness comes as an unexpected visitor. Welcome and entertain them all! Even if they are a crow d of sorrows, who violently sweep your house empty of its furniture , still, treat each guest honorably. He may be clearing you out for some new delight. The dark thought, the shame, the malice. meet them at the door laughing and invite them in. Be grateful for whatever comes. because each has been sent as a guide from beyond.
Olivia Teter – Head of Client Innovation oteter@shfb.org 415. 235. 2434 Judah Godoy – Volunteer Manger jgodoy@shfb.org 510. 754. 8631 Thank you!