N PROGRESS - PDF document

1 E M P I R E MI CR OS YS T E M S LI M
E M P I R E MI CR OS YS T E M S LI MI T ED UN GL O B A L I M PA C T CO MM U N ICA T I O N O N PROGRESS Y EAR 201 7 - 2 0 1 8 Statement o f Con t i nu ed S uppo r t o f t h e U N G l ob al C o m p act A nton i o G u t e r r es S ecre t a r y - G e n eral U n i t ed N ati o ns N ew Y or k , NY 1 0 0 1 7 USA D e a r Si r , I am p l e a sed t o co n f i r m t h a t E m p i r e M i c r os y s t e m s Ltd r e a ff i r m s i t s su p p o r t o f t he T en P r i nc i p l es o f t he U n i t ed N ati o ns G l o b al C ompact i n t he areas of H um a n Ri g h t s, L a b o ur, E n v i r o n m e n t a n d A nti - C or r u p t i o n . Si nce w e b e came m e m b e r s i n A u g ust 2 0 1 5 , w e h a v e m a d e ef f o r t s t o e m b e d t he p r i nc i p l es o f t he U n i t ed N ati o ns G l o b a l C ompact i n o u r e v er y d a y w ork a n d e n s u r e w e o p era t e i n a susta i n a b l e m a n n e r . A s w e su b m i t o u r f i r s t a n n u al C om m u ni cati o n on P r o g r ess, w e d e sc r i be o u r acti o ns t o co n t i n u a ll y i m pro v e t he i nteg r a t i on o f t he G l o b al C ompact a n d i t s pri n c i p l es i nto o u r b u s i n e s s s tr a t e g y , cu l t u r e and d ail y o p era t i o n s. W e a l so co m m i t t o sh a r e t h i s i n f o r m ati o n w i t h o ur s t a k e h o l d e r s us i ng o u r prima r y ch a n n e l s o f com m u ni c a t i o n . Si nc e r e l y y o u r s, J a mes M w o r i a , M D / CE O E m p i re M i c r o s y ste m s L t d C omp a n y n a me: E m p i r e M i c r os y s t ems Ltd S e c t or: T e l ec o m m u ni ca t i o n s N umb e r o f e mp l o y e e s: 50 + U N Gl o b a l C o mpa c t si g n a t ory since: A u g u s t 2 0 15 C o n t a c t p e rso n : M s Marion Kanai A d dre s s: 32510 - 0 0 6 0 0 N a i r o b i E ma i l : i n f o @ emp i r e . c o . ke P h o n e : 0723842006 / 0 7 21815466 / 0 7 0 9 0 5 8 0

2 0 0
0 0 B ri ef d esc r i p t i o n o f n at u r e o f bu s i n ess W HO WE A RE E m p i r e M i c r os y s t ems L t d i s a l e a d i ng K e n y an I C T pro v i d e r o ff eri n g M a n a g ed S er v i ces a n d B us i n e ss T e ch n o l o g y S o l uti o ns g e ared a t E m p o w eri n g a n d T r a n s f o rm i ng L i v es. W e d eli v e r b u s i n e ss v a l ue t o cu s t o m ers t h r o u gh a c o m b i n a t i on o f proce s s e x ce ll e n ce, q u a li t y fr ame w o r k s a n d S er v i ce D e l i v ery i n n o v ati o n. O ur core M ot i v ati o n i s d e f i n i ng ser v i ce e x ce ll e n ce i n t ec h n ol o g y dri v en b u s i n e ss so l uti o n s . Vi s ion T o be t he A fr i can l e a d e r i n t ec h n ol o g y dri v en so l uti o ns M i ss ion T o d eli v er i ns pi r ed a n d i n n o v ati v e t ec h n ol o g y so l uti o ns t h a t t r a n s f o r m s a n d e m p o w ers p e o pl e ’ s l i v es V a lu e s S er v i ce and bus i n e ss a t E m p i r e is g u i d e d by a c o mm it m e n t t o e t h i cal a n d r es p o n s i b l e cond u c t Core v a lu e s E – E x ce ll e n ce M – M utua li t y P – P r o f ess i o n a li sm I – I n n o v ati o n R – R es p e c t E – E m p o w er m e n t S c ope of this C O P T he C O P co v e r s t he p e r i od o f June 2 0 17 – Ju n e 201 8 . E m p i r e e n t a il s t o use t he C O P as a p u b li c v e h i c l e f o r i n f o r m ati o n on susta i n a b l e p e r f o r m a n ce i n r e l ati o n t o o u r s t a k e h o l d e r s, cu s t om e r s, su p p li e r s, s t a f f a nd o ur com m u n i t y i n r e f e r e n ce t o U N G l o b al comp a ct pri n c i p l es H u m an Ri g h t s, L a b o u r , E n v i r o n m e n t a n d A nti - c or r u p t i on T a b l e o f Con te n ts H U M A N R IG H T S ............................... . ...................................................................................... . 6 1.1 C o mm

3 it m e n t ...........................
it m e n t ............................... . .................................................................................... . 6 1.2 P r o cess e s a n d S y s t e m s ............................................................................................... . .. . 6 1.3 M e a sure m e n t o f o u t c omes a n d v a l ue a d d e d f or o u r c o m p a n y ............................... . ......... . 7 1.4 A ct i v iti es p l a n n e d f or t he n e xt y e a r ............................................................... . ............. . 7 L AB O U R RI G H T S ............................... . ..................................................................................... . 8 2.1 C o mm it m e n t ............................... . .................................................................................... . 8 2.2 A b r i e f d e sc r i p t i on o f o u r P r o cess e s or S y s t ems .............................................................. . 8 2.3 A c t i v i t i es imp l emen t e d in th e l ast y e a r ............................................................... . ............. . 9 2.4 M e a sure m e n t o f o u t c omes a n d v a l ue a d d e d f or o u r c o m p a n y ............................... . ......... . 9 2.5 A c t i v i t i es p l a n n e d f or n e x t y e a r ........................................................................................ . 9 ENV I R O N M EN T ............................... . ...................................................................................... . 10 3.1 C o mm it m e n t ............................... . ................................................................................... . 10 3.2 A b r i e f d e sc r i p t i on o f o u r P r o cess e s or S y s t ems ............................................................. . 10 3.3 A c t i v i t i es imp l emen t e d in t he l ast y e a r ............................................................... . ............. 10 3.4 M e a sure m e n t o f o u t c omes a n d v a l ue a d d e d f or o u r c o m p a n y ............................... . ......... 10 3.5 A c t i v i t i es p l a n n e d f or n e x t y

4 e a r ...............................
e a r ....................................................................................... . 11 AN T I - C O RRUP T I O N ............................... . ................................................................................ . 12 3.1 C o mm it m e n t ............................... . ................................................................................... . 12 3.2 A b r i e f d e sc r i p t i on o f o u r P r o cess e s or S y s t ems ............................................................. . 12 3.3 Al l d i sc i p li n a r y acti o n t a k en w i l l f o ll ow t he pri n c i p l es o f n a t ural j u s t i ce w h i ch i n c l u d e t he f o ll o wi n g : ............................... . .............................................................................................. . 13 3.4 A c t i v i t i es imp l emen t e d in t he l ast y e a r ............................................................... . ............. 13 3.5 M e a sure m e n t o f o u t c omes a n d v a l ue a d d e d f or o u r c o m p a n y ............................... . ......... 13 3.6 A c t i v i t i es p l a n n e d f or n e x t y e a r ....................................................................................... . 13 D o n ati o ns, a w ards ............................... . ................................................................................... . 15 HU M A N RI G H T S U N Gl o b a l C o mpa c t p r i n c i ples c o v ere d : P r i n c i p l e 1 : B u s i n e ss s h o uld s u p p o r t a n d re s p e ct t he pr o t e c t i on o f i nterna t i o n a l l y pro c l a i med h u man r i g h t s P r i n c i p l e 2 : b u s i n e ss s h o uld e n s u re t h a t t h e y are n o t c o m p li c i t i n h u man r i g h t s a b u s es 1 .1 Commitment Our adherence to fundamental human rights is enshrined in our Code of Conduct, available online, which confirms that “Empire Microsystems Ltd supports and respects the protection of internationally proclaimed human and employment rights” and confirms our commitment to respecting fundamental human rights and treating all employees and others with fairness, equality

5 and respect to foster an open, transpa
and respect to foster an open, transparent, and trusting environment which is free from prejudice, discrimination, bias, harassment and/or violation . 1 .2 Implementation - P ro c e ss e s a nd S y s tems The Empire Microsystems Ltd Code of Conduct, which requires the formal acceptance by every new Empire employee, further provides that all employees are responsible for ensuring that Empire upholds its commitments in respect of human rights. All Empire Microsystems Ltd suppliers and service providers are required to agree to, or acknowledge, the Empire Microsystems Ltd Code of Conduct for suppliers and service providers when entering into new commercial agreements with Empire Microsystems Ltd, thereby ensuring that human rights are respected within our value chain. Measurement of outcomes We encourage employees and external stakeholders to report any breaches or suspected breaches of our Code of Conduct, including any possible human rights abuses or infringements in terms of our whistle - blowers’ standard operating procedure. An independently monitored whistle - blowing hotline, is operated to ensure that these incidents are brought to the Company’s attention and these tip - offs can be made on an anonymous basis. All reported incidents are formally r ecorded and reported to the Social & Ethics Committee for consideration. There have been no reports of human rights abuses or infringe ments during the past year (2017 : nil). There are a number of other human resource and ethics - related policy documents, pr ocedures and statements applicable throughout the Company , which confirm our commitment to protecting basic human rights. These include, among others, the applicable grievance procedures, the Company ’s whistle - blower procedure and respective recruitment an d selection policies. L A B O UR RI G H T S UN G lob a l Com p ac t prin c ipl e s c o v e r e d: P r i n c i p l e 3 : B u s i n e ss s h o uld u p h o l d t he f ree d om of a s s o c i a t i on a n d t he e ff e c t i v e rec o g n i t i on o f t he r i g h t t o c ol l e c t i v e bargai n i n g P r i n c i p l e 4 : B u s i n e ss s h o uld s u p p o r t t he e l i m i n a ti on of a l l f orms of f o rced a n d c o mpu

6 lsory l a b o u r P r i n c i p l
lsory l a b o u r P r i n c i p l e 5 : B u s i n e ss s h o uld s u p p o r t t he e ff e c ti v e ab ol i t i on o f c h il d l a b o ur P r i n c i p l e 6 : B u s i n e ss s h o uld s u p p o r t t he e l i m i n a ti on of disc r i m i n a t i o n i n res p e c t of emplo y ment a n d oc c u p a ti on 2 .1 Commitment E m p i r e M i c r os y s t ems L t d uph ol ds and i s c o mm itt ed t o emp l o y ee p oli c i es t h a t a r e in a d h e r e n ce t o t he l a b o r l a w s o f K e n y a, I nt e r n a t i o n al L a b o r Or g a n i z ati o n ( I L O ) C o n v e n t i o n s a n d oth e r I nt e r n a t i o n al S t a n d a r d s , e li m i n a t i ng a l l f o r m s o f l a b o r m a l pra c t i ces and a l so e n f o r c i ng a cu l t u r e o f E m p i r e be i ng an e q u a l o p p o r tu n i t y emp l o y er i n su p p o r t t o a z ero t o l era n ce a t t i t u d e i n r es p e ct t o e m p l o y m e n t a n d occ u p a t i o n . The use of child labor, forced labor and/or compulsory labor is strictly prohibited by the Empires Code of Conduct. This code also specifically confirms our commitment to the elimination of discrimination in respect of employment policies and practices. Freedom of association and the effective recognition to the right to collec tive bargaining is also assured in terms of this code T he company s t at e s c l e a r l y t h a t e a ch r o l e w il l h a ve a j ob d e s c r i pti o n t h a t o utl i n e s t he sco p e a n d m a n d a t e 2 .2 A br ie f de sc ripti o n of our Pro ce s s e s o r S y s tems  E m p i r e M i c r os y s t ems L t d has an o p en t o use s u g g esti o n box f o r a n y e m p l o y e e , t o ch a n n el a n y sug g esti o n  T he emp l o y e e s are m a d e a w are o f t h ei r r i g h t s t h r o u gh t r a i n i ng a n d a l so d oc u m e n t a t i on o f t he p oli c i es and proc e d u r es go v ern i ng t h e m  E m p l o y e e s’ h e a l t h and s a f ety i s e n s u r ed a n d c o mm u ni c a t ed t hrough t r a i n i n g s, p l ac i ng w arn i ng s i g n s a n d ha v i n g ac t i v e a n d r

7 e g u l ar h e a l t h and s a f e
e g u l ar h e a l t h and s a f e t y co m m it t ee m e e t i n g s t o d i scuss m a t t ers r e l ated t o hea l t h and s a f et y .  E m p l o y e e s a l so cond u ct p e r i o di cal i nte r n a l h e a l t h a n d s a f e t y a u d i t a n d g i v e r e p o r t t o m a n a g eme n t f or a c t i on  B e f o r e e m p l o y m e nt , a n y e li g i b l e cand i d a t e is e x p e c t ed t o p r o d uce t he N a t i o n al I d e ntity card o r P ass p o r t t o v er i f y t h ei r a g e and h e nce m i n i m i z es any ch a nc e s o f e m p l o y m e n t o f a ch il d.  Al l emp l o y e e s s i gn t h ei r a p p oi nt m e n t l e t t ers t o a c k n o w l e d ge t h ei r e m p l o y m e n t t e r m s h e nce r e d uc i ng a n y f o r m o f f o r ced l a b o u r .  P r oc e d u r e f o r e x i t i n f o r m o f r es i g n ati o n o r r etir e m e n t i s c l e a r l y o u t li n e d f or e m p l o y ee wi sh i ng t o l e a v e e m p l o y m e n t w i t h Emp i r e  P e r f o r m a n ce m a n a g e m e nt s y s t e m i s us e d t o e v a l u a t e e m p l o y e e’ s compe t e n c i es, tr a i n i ng n e e d s , sa l ary r e v i e w s a n d p r om o t i o n s w it h o ut a n y f o r m o f d i sc r i m i n a t i o n .  T he company g r a n t s a l l emp l o y e e s t h ei r r i g h t s t o o b ser v e any C a l e n d a r o r D ec l ared p u b li c h oli d a y s.  T he company o ff e r s e m p l o y ee a n n u al l e a v e as r e q ui r ed by l aw a n d p r oc e d u r e f or t a k i ng l e a v e is w e l l o u t li n e d t o e n a b l e e m p l o y ee be r e li e v ed o f f d u t y w h e n r e q u i r i ng t o t a k e l e a v e.  T he company h a d a f u ll y estab li sh e d HR d e p a r t m e n t t h a t cat e r s f o r a l l e m p l o y e e s e n q ui r i es, su g g e s t i o n s a nd m a n a g e m e n t o f t h ei r w e l f are as w e l l as t h ei r r i g h t s  T he company h a s pro v i s i on f o r Si c k - l e a v e w h i ch is not d e d u c t i b l e t o any e m p l o y e e , t he proced u r e i s w

8 e l l d e f i n e d t o e n a bl e
e l l d e f i n e d t o e n a bl e e m p l o y ee at t e nd t o t h ei r m e di cal w e ll b ei ng a n d t a ke t i m e o f f w h e r e r e q u i r e d .  T he company g r a n t s m a t ern i t y l e a v e and pa t ern i t y l e a v e as r e q u i r ed u n d e r E m p l o y m e n t A ct 2 0 07 l a w s of Ke n y a 2 .3 A c t i v iti e s i mpl e m e n t e d in t h e l as t y ea r  Free d om o f e x press i on a nd ass o c i ati o n  A w areness tr a i n i ng o f e m p l o y e e s l a b o u r r i g h t s  O p e n d i a l o g ue w h e r e ca l l ed f or by e i t h e r emp l o y e e s or emp l o y er  A n al y s i s o f m e di cal r e p o rt s a n d a l so occ u p a t i o n al i n j uri e s t o h el p im p r o v e by r e d uc i ng f ut u r e occ u rr e n ces  T r a i n i ng on e m p l o y ee safe t y , f i r s t a i d r e fr es h e r c o urses  P r o v i d e d a com p r e h e n s i v e and ade q u a t e e m p l o y ee m e di cal i ns u r a n ce c ov er 2 .4 Me as ur e m e nt of ou t c om e s a nd v a lue a dded f o r our c ompa n y We encourage our employees and external stakeholders to report any breaches or suspected breaches of our Code of Conduct, including any possible human rights abuses or infringements in terms of Empires operating procedures. During the year, no incidents o f discrimination, forced labour or compulsory labour were found to exist in Empire (2017: nil). These aspects are monitored in respect of all business units. In addition, there were no businesses have been considered to be at risk of violating human rights which protect child labour, forced or compulsory labour. Our environmental management protocol also acknowledges that the responsible management of the environment is an integral part of the sustainability of our operations and confirms that environmental management, protection and conservation will be incorporated into our value chain . 2 .5 A c t i v iti e s pl a nned f o r n ex t y ea r  S e n s i t i z ati o n on emp l o y ee a n d w o r k p l ace s a f ety  A d v oc a cy t o imp r o v e w o r k p l ace e n v i r o n m e n t  Im p

9 l eme n t i ng an E m p l o y ee
l eme n t i ng an E m p l o y ee G r atu i t y a n d R etir em e n t s b e n e f i t s sch e m e  C o n t i n u ed d i sp l ay of e m p l o y e e s r i g h t s  C o n t i n u ed fr e e d o m o f e x press i on a n d ass o c i ati o n  A w areness tr a i n i ng o f e m p l o y e e s l a b o u r r i g h t s  O p e n d i a l o g ue w h e r e ca l l ed f or by e i t h e r emp l o y e e s or emp l o y er EN V IR O NM E NT U N Gl o b a l C o mpa c t p r i n c i ples c o v ere d : P r i n c i p l e 7 : B u s i n e ss s h o uld s u p p o r t a pre c a u ti o n ary a p pro a ch t o e nv i ronme n t al c h al l e n g e s P r i n c i p l e 8 : B u s i n e ss s h o uld u n d e r t a k e i n i t i a t i v es t o prom o t e g reat e r e n v i ronme n t al res p o n sib i l i t y P r i n c i p l e 9 : B u s i n e ss s h o uld e n c o ura g e t he d e v elopme n t a n d d i ff u s i on of e n v i ronme n t a l l y f r i e n d l y t e c h n ologies 3 .1 Commitment A s a c o m p a n y , w e a r e c om m it t ed i n ensuri n g t h a t w e opera t e a n d t a k e i n i t i ati v es t h a t w il l pro m o t e o u r c o m p a ny as e n v i r o n m e n t a ll y r es p o n s i b l e and a c o m p a ny t h a t emb r ac e s e n v i r o n m e n t a ll y fr i e n d l y t ec h n ol o gi es in i t s b u s i n e sses in li ne w i t h g l o b al a n d l o cal pri n c i p l es a n d r e g u l ati o ns such as N E M A . Consistent with our commitment as a responsible cor porate citizen to contribute to sustainable development, Empire’s Code of Conduct confirms that we exercise a systematic approach to health, safety, quality and environmental management in order to achieve continuous performance improvement and compliance to relevant legislation, regulat ions and guidelines . Our environmental management protocol also acknowledges that the responsible management of the environment is an integral part of the sustainability of our operations and confirms that environmental management, protection and conservation will be incorporated into our value chain 3 .2 A br ie f de sc ripti o n of our Pro ce s s e s o r S y s tems

10  E m p i r e M i c r os y
 E m p i r e M i c r os y s t ems h a s e n v i r o n m e n t al c l a u ses i n a l l a g r e e m e n t s m a d e by a n d b e t w e e n t h ei r su p p li ers t h a t s a f e g u a r d s t he e n v i r o n m e n t  C o v ers a l l d u g up tr e n c h es t o a v o i d any f a ll s a n d acc i d e nts.  S t a f f m a d e a w are on e n v i r o n m e n t al i ssu e s, w aste m a n a g e m e n t a n d e li m i n a t i o n , r es o urces i ssu e s such a s i n f o r m a t i o n , p a p e r s, w ate r , e l ec t r i c i t y co n ser v a t i on m ec h a ni sm - Gr e e n t ec h n ol o g y / o ff i c es  susta i n a b l e r es o u r ce u se, p r e v e n t i on o f p oll uti o n, c li m a t e c h a n g e m i t i g a t i on a n d a d a p t ati o n, pr o t e c t i on o f t he e n v i r o n m e n t , b i o di v e r s i t y a n d r est o r ati o n o f n atu r al h a b i t a t s  D e li b e r ate t r a i n i n g , a w areness i ni t i ati v es, r e w ard a n d r ec o g ni t i on on e n v i r o n m e n t al prac t i ces 3 .3 A c t i v iti e s i mpl e m e n t e d in t h e l as t y ea r  C om m it m e n t by o u r su p p li ers t o a d h e r e t o e n v i r o n m e n t al m a n a g e m e n t  Im p l eme n t a t i on o f F i r e a l arm su p pr e ss i on s y s t e m  N E M A comp li a n ce in a l l o u r f ac ili t i es m a i n l y car r i ed o u t by E n v i r o n m e n t al co n su l t a n t s  C omp li a n ce o f s t a t ut o r y r e q u i r ement  O p e r a t i o n a li z ed m ost o f o u r s y s t e m s t o b e I T b a s ed t o sa v e on co s t s  Im p l eme n t a t i on o f L E D T u be li f e t i m e li g h t i ng s y s t ems i n t he o f f i ce  E m p l o y e e s a w areness on e n v i r o n m e n t al p r ote c t i on 3.4 Me as ur e m e nt of ou t c om e s a nd v a lue a dded f o r our c ompa n y  2% r e d ucti o n in M o n t h l y p o w er cost  E m p l o y e e s’ p o s i t i v e f e e d b a ck on t he s a f e e n v i r o n m e n t at t he w or k i ng p l a

11 c e .  E v a l u a t i on o
c e .  E v a l u a t i on of n e w w a y s f or w aste r ec y c li ng i . e. p a rt n e r i ng w i t h supp l i ers 3 .5 A c t i v iti e s pl a nned f o r n ex t y ea r  P ar t n e r w i t h l o cal soc i ety t o a d v oc a t e f or a cl e an Gr e e n e n v i r o n m e n t  C omp li a n ce w i t h l o cal a u t h o r i t i es ( NE M A , ER C a n d C AK )  P r om o t e a green e r s u s t a i n a b l e en v i r o n m e n t i n t h e w or k p l ace t hrough i n i t i ati n g a w aste m a n a g eme n t p a rt n ersh i p t o h el p us m a n a g e o u r w aste by e n suri n g p r o p e r r e c y c li n g , r ec o v ery a n d d i sp o sal i s co n d u c t ed i n an e n v i r o n m e n t a ll y m a n n e r .  C r e a t i ng c l e ar , f a c t u a l a n d l o g i cal r e l ati o nsh i p t h a t co n n e ct E n v i r o n m e n t al M a n a g ement ( E M ) acti v i t i es t o bus i n e s s m e tr i c s . ANTI - CORRUPTION UN Global Compact principles covered: Principle 10: Business should work against corruption in all its forms, including extortion and bribery 3.1 Commitment Empire Microsystems Ltd is committed to ensuring a corruption free environment; this is embodied in our Code of Conduct and to adhere to national norms and laws. Empire Microsystems Ltd organization culture, governance and core values uphold and emphasizes on integrity and ethical business rela tions throughout the organization stakeholders We also have a disciplinary Procedure that helps outline correction and progressive process to address an employee’s misconduct, Code of Conduct non - compliance or to prevent non - recurrence of undesirable beh aviour. Our Code of Conduct provide specific guidance on corruption related concerns such as fair competition, conflict of interest, improper payments, working with government and regulators and ethical advertising. There’s an agreement on standards and codes to promote good corporate citizenship that include implementation of the African Peoples and Human Rights charter, the ILO Labour Codes the WHO codes on industrial and environmental safety and hygiene. This is in addition to the commitment to eradica te corruption.

12 3.2 A brief description of our Processes
3.2 A brief description of our Processes or Systems A code of business conduct is well defined and communicated to all the stakeholders. The company is assessed by its suppliers and customers on these values and all reports have cleared us from any allegations of the vices hence growth in our market share and business partners.  Our processes are guided by Policies and Process Documents.  All our core functions and operations are automated and the systems monitored continuously for fraud prevention and response to business requirements.  We recently implemented a new CRM (Customer Relationship Management) system which is expected to improve efficiency in core customer processes including activations, billing & reporting. the system shall be integrated into Navision (ERP) - our Financial Reporting System hence reducing reconciliation errors which are sometimes subject to manipulation  For non - automated processes, we have in place robust manual processes to mitigate business and operational ri sk. 3 .3 A ll di sc ipl i na r y ac tion t ake n w i ll foll o w t h e pr i nc i pl e s of nat u r a l j usti c e w h i c h in c lude the f o l l o w in g : T he emp l o y ee w ho co m m i t s t he m i sco n d u c t sh o u l d be i n f o r m ed a b o u t t h e de t a il s o f t he o f f e n ce i nc l u di ng t he t i m e, p e r i o d , a n d e x act n a t u r e o f m i sco n d u ct  T he emp l o y ee sh o u l d be g i v en a chance t o e x p l a i n h i s p o s i t i on a n d a n y e v i d e nce l e v e l ed a g a i nst h i m sh o u l d be produc e d t o a ll ow h i m d e f e n d h i m se l f  T he o f f i c e r ( s ) r es p o n s i b l e f o r d e c i d i ng on t he i ss u e/ o ff e n ce sh o u l d not h a v e any p e r so n al b i as / m o n et a r y b i as or b i as r e l ati n g t o t h e sub j e ct m a tt e r u n d e r e n q u i r y 3 .4 A c t i v iti e s i mpl e m e n t e d in t h e l as t y ea r  A d v oc a t e f or a co r r u p t i o n fr ee w o r k p l ace  C om m u ni cati o n a n d An n u a l s i g ni ng o f C o d e o f C o n d u ct by a l l emp l o y e e s  P o w er of

13 P o t e n t i al cam p a i gn - R e -
P o t e n t i al cam p a i gn - R e - l a u nch o f O r g a n i z ati o n v a l u e s, v i s i on a n d organ iz ati o n a l cu l t ure w h i ch s t i p ul ates k ey organ i z ati o n a l b e h a v i ors’ and p r actic e s  R e v amp o f n u m ero u s o p era t i o n al pr o cess e s a n d p oli c i es  R e v i e w of co n tr a c t s w i t h k ey v e n d o r s t o e n sure r o b u st g o v ernance c l a u ses i nc l u d ed t o a v o i d g r ey areas  R e g u l ar g o v ernance m e eti n g w i t h k ey v e n d o r s . P eri o d i c i t y of g o v ernance m e e t i n g s are b a sed on C a t e g ory o f v e n d o r . F o r e x amp l e on a m o n t h l y b a s i s f or k ey s t r ateg i c p a r t n e r s a n d qua r t erly b a s i s f or o t h e r r o u t i ne v e n d o r s .  N on t o l erance t o bri b ery a n d co m p li a n ce t o n a t i o n al a n ti - co r r u p t i on pra c t i c es, e li m i n a t i on i n v o l v emen t ; d e m o n s t r at i on o f l a b o u r p r a c t i ces, f a i r o p er a t i ng pr a c t i ce s , e x t e n t o f com m u n i t y i n v o l v ement a n d de v e l o p m e n t 3 .5 Me as ur e m e nt of ou t c om e s a nd v a lue a dded f o r our c ompa n y  T he company r e p ut a t i on i n e t h i cal pra c t i ce has a t t r acted i nte r n a t i o n al cu s t ome r s  I ncreased t r a n sp a r e n cy f or e x amp l e w i t h r e g a r ds t o p r oc u r e m e n t d e c i s i o n s w i t h t he sh a r ed s e r v i ces s y s t e m .  R e d ucti o n in C ust o m e r R es ol uti o n t i m e li n e s  E t h i cs a n d v a l u e s m e a s u r es; t he c o m p a ny i ssu e d w arn i ng l et t ers t o e m p l o y e e s as a a w a y t o cu r b v i o l ati o n o f t he c o m p a n y ’ s co d e o f c o n d u ct  I ncreased se n s i t i z ati o n o f p oli c i es t o r e d u ce i n s t a nc e s o f c o rr u p t d e a li n g s 3 .6 A c t i v iti e s pl a nned f o r n ex t y ea r  C om m it t i ng t o t he U N G l o b al compa c t p r i nc i p l es in su p p li er a n d cus t om

14 e r r e l ati o ns, a n d i m p l eme
e r r e l ati o ns, a n d i m p l emen t i ng it s s t a n d a r ds.  M o n t h l y r e v i e w of b e h a v i o u r i n di ces in li ne w i t h C ompany v a l u e s f o r e ach i n di v i d u al emp l o y e e .  I n o r d e r t o i m pro v e c om m u ni cati o n o f p r oc e sses a n d c omp li a n ce p r o g r a m m es f i n ali z ati o n o f an o r g a n i zati o n w i de process a n d p o li cy r e p os i t ory  R ec ei pt o f v e n d o r ’ s a n n u al s i g n o f f o f co m p li a n ce t o our C o d e o f D o i ng B u s i n e ss w h i ch is g ui d e d by t he C o d e o f C o n d u ct  T r a i n i n g s on k ey a n d n e w p oli c i es i n c l u di ng on em p l o y ee e - l e a r n i ng m o d u l es  E x t e n d i ng t he t r a i n i ng a n d ann u al s i gn - o f f o f C o d e o f C o n d u c t / C o m p li a n ce by k ey s tr a t e gi c p a rt n e r s  I nt e r n a l A u di t s.  D e li b e r ate i nc l us i on o f p u bli c i nte r est i nto c o r p o r ate d e c i s i o n - m a k i n g , a n d t he h o n o u r i ng o f a t r i p l e – P - b ot t o m l in e : p e o pl e, p l a n e t , pr o f i t .  P r o a c t i v e l y pro m ote t h e p u b li c i nte r e s t by e n co u r a gi ng co m m u ni t y gro w t h a n d d e v e l o p m e n t , a n d v o l u n t ari l y e li m i n a t i ng pra c t i ces t h a t h a r m t he p u bli c sp h ere, r e g ard l ess o f l e g a li t y  A p pl y i ng t he “ F R O M C RAD LE TO G RAVE ” p r i nc i p l e. P r o d ucts sh o u l d be s a f e fr o m d e s i gn t o disposal. H o w do y ou intend to m ak e this COP a v a i la ble to y our s ta ke ho l de rs ? W e i ntend t o m a ke o u r C O P a v a il a bl e t hroug h : - i . P ut t i ng i t up on o u r w e b s i t e t o i n di cate o u r co m m it m e n t t o t he U N G l o b al C ompac t . i i . S h a r i ng a s o f t co p y v i a e m a i l t o o u r p a r t n e r s a n d cust o m er s Don at i on s, a w a r d s W e su p p o r t t he c o mm u

15 n i t y i n v ari o us ac t i v i t i
n i t y i n v ari o us ac t i v i t i es a m o n g t h e m a r e: “ P roa c t i v e l y pr o mo t e t he p u b l i c i nt e rest by e n c o u raging c o m m u n it y gr o wt h a n d d e v e l o p me n t , a n d v o l u ntar i l y e l i m i n a t i ng pra c ti c e s t h a t h a r m t he p u b li c s p h e r e , reg a rd l e s s of l e g a l i t y” NE M A W e are co m p li a n t w i t h t h e r e q u i r e m e n t s o f t he N ati o n a l E n v i r o n m e n t M a n a g ement A utho r i t y , t he g o v ern i ng e n v i r o n m e n t b o d y i n Ke n y a UN G LO B A L C O M P A CT: E m p i r e M i c r os y s t ems L t d i s a m ember o f t he U N G LOB A L C O M PA C T a n d i s co m m it t ed t o r es p ect t he t en p r i nc i p l es based o n :  H uman Ri g h t s  L a b o ur S t a n d a r ds  E n v i r o n m e n t  A nti - C or r u p t i o n . CORPO R A TE SOC I A L RE S PONSIBILI T Y A W A R DS & CERTIF IC A TIONS 1. B est F i n T ech S o l u t i on f o r F i n a nc i al I nc l us i on 2 0 1 6 by C ompu t e r S oc i e t y o f K e n y a 2. I C T C o m p a ny o f t he Y e a r ( S M E ) 2 0 13 by I C T A K A ssoc i ati o n o f K e n y a 3. I C T C o m p a ny o f t he Y e a r ( I C T E x ce ll e n ce A w ard 2 0 15 by CS K 4. Legenda r y E x pe r ience A w a r d f o r P a rt n e r s 20 1 5 b y Sa f a r icom L t d 5. S M E C ompany o f t he Y e ar 2 0 13 & 2 0 15 by C om p uter S oc i ety o f K e n y a ( C SK ) 6. M ost O ut s t a n d i ng F T T B P ar t n e r o f t he Y e a r 2 0 13 by C ompu t e r S oc i ety o f K e n y a 7. I C T C o m p a ny o f t he Y e a r ( S M E ) 2 0 14 & 2 0 15 by I C T Ass o c i ati o n of K e n y a 8. S M E C ompany o f t he Y e ar 2 0 14 f o r 2 n d y e a r r u n n i ng by C ompu t er S oc i e t y of K e n ya 9. I C T E nt r e p r e n e u r o f t he Y e a r 2 0 14 – J a m es M w o r i a by C ompu t e r S oc i e t y of K e n ya 10. I C T Lea d e r sh i p a w ard – James M w oria - by I C T A ssoc i ati o n of K e