Whos on First TCUK 2018 27September 2018 De Vere Stavertin Estate Whos on First Abbott amp Costello Whos On First YouTube recorded at the Hollywood Canteen httpswwwyoutubecomwatchvbpxkyTc9Z38 ID: 799119
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Slide1
Andrea Flolid
Senior Information Developer
Who’s on First?
TCUK 2018
27-September, 2018
De Vere
Stavertin
Estate
Slide2Who’s on First?
Abbott & Costello “Who’s On First”.
YouTube
(recorded at the Hollywood Canteen).
Slide3https://www.youtube.com/watch?v=bpxkyTc9Z38
***Video deleted due to large file size. Link below:***
Slide4Technical Writing 101
According to Abbott and Costello
WHO
WHAT
I DON’TKNOWWHYBECAUSE
TODAY
TOMORROW
Slide5Agenda
Slide6Slide7Internal vs. External Customers
Design Centers
Technical Communications
External Customer
X
URL
Slide8Techniques for Working with Internal Customers
Project kick-off presentations
Slide9Tech Comms Reuse Techniques
Product B
Product A
Slide10Tech Comms Reuse Techniques
1. Clone
Product A
Product B
2. Profile
Key
Product=B
Product=A
Product=B
3. Key
Product=A
Product=B
Slide11Adobe Reader/Pro
Comments
Table of Contents
How do we do PDF reviewing?
Editing Tools
Slide12Techniques for Working with Internal Customers
Project kick-off presentations
Writing workshops/classes
Communication: Specifically summary emailsTechnical Training
Process: Dynamic (Remember the outfield—why/because?)
Slide13The Keys to Success
According to Marcus
Lemonis
, from The Profit
on PROCESSPEOPLEPRODUCT
Slide14Techniques for Working with Internal Customers
Project kick-off presentations
Writing workshops/classes
Communication: Specifically summary emailsTechnical Training
Process: Dynamic (Remember the outfield—why/because?)Forms (Office 365)
Slide15Researching External Customers
Empathy mapping
Interviewing customer-facing colleagues
Talking to customers directly (when possible)
Feedback formsParticipating in Out of Box Testing (OoBT)
Slide16Tracking Data and Improving Documentation
Confluence: Store the data/collaborate
JIRA: Assign tasks
Innovate: Put the change into action!Consider alternate delivery platforms
Slide17Conclusion
Slide18Key Takeaway
PROCESS
PEOPLE
PRODUCT
Slide19I DON’T GIVE A DARN
Slide20