On demand access to client files Remote Supervision Encouraging uniform maintenance and review Makes consulting on issues easy Meaningful comparisons to other advocates and to best practices and standards ID: 766379
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On demand access to client files.Remote SupervisionEncouraging uniform maintenance and reviewMakes consulting on issues easyMeaningful comparisons to other advocates, and to best practices and standardsHelps to analyze client demographics, staff efficiency, emerging trends for clients and for staff, outcomes for clients and compliance with regulations and funders Using a CMS for Supervision
Is it policy?Used by all supervisors?Used regularly and consistently?Are supervisors trained in all the bells & whistles?What works, what doesn’t?The MIE Guide is a tool to help you assess your strengths and challenges in using your CMS for supervision. How do you use your CMS for supervision?
The MIE CMS GuideThe ProcessAn Overview:Overall Use in SupervisionUse in IntakeUse in Ongoing Cases Use in Case Closures Use in Staff Development and Evaluation Ratings and action plan sections with examples throughout.
MIE Guide to Using Case Management Systems To Support High Quality Supervision
The Purely Hypothetical Statewide Legal ServicesOur Staff
DoreneDoitall
“My Clients”
“Age” of Case
BarryBriefservice
90 days closed cases report with total time for case
Cases Closed Report
Ronald Repeater
Gloria Goodintentions
Advocate Analysis (Top)
Advocate Analysis (Bottom)
Glenn Fightingtheman
Hilda Humble
Time Report – Cases and Activitiesby 2 Week Period
Main Benefits Report
Overview: Increase objectivity in annual evaluationsProcess:Every quarter, when logging into Kemps, each staff member gets a slide show of 6 reports. Following staff review, each supervisor gets a slide show of employee graphs. Data: Already existing in the case management system, now available to staff and supervisors in an easy to digest way. Goal: To enhance professional development To assure best practices are followed To improve client service II. Performance Metrics
Based on time records (finalized reports)Cases appear when closed, giving another incentive to close them timely.Limitations of any system: there are many variables among staff, and to each case.Performance Metrics
Closed A-C + Average TimePerformance Metrics Next
Closed D-L + Average TimePerformance Metrics Back Next
30-60-90Performance Metrics Next Back
30-60-90 (My clients)
Time to Clients & ProjectsPerformance Metrics Next Back
Quantitative vs. Qualitative Helps “flag” possible follow-upNew system, staff are working with supervisors to develop goals based on the reports that we will track over the coming year.Next: Hot Line and Phone System Data Performance Metrics