Promoting the use of digital equipment through short term loans Rob Withers Miami University Libraries Overview Overview of University and service point Equipment Usage Challenges Solutions ID: 528971
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Something Borrowed, Something New:
Promoting the use of digital equipment through short term loans
Rob Withers
Miami University LibrariesSlide2
Overview
Overview of University and service pointEquipment
Usage
Challenges + Solutions (?)
QuestionsSlide3
Miami University: Background
Small town, residential campusSelective public institution15,081 Undergraduates 2,476 GraduatesSlide4
Service Point Background
24/7 Operations during academic year347,309 checkins / checkouts per year4,000 informational transactions per year8 FTE staff + 6.5 FTE student employeesSlide5
Equipment: Laptop & Tablets
Windows Laptop (33)Macintosh Laptop (13)
iPads
(31)
Nexus Tablets (6)
iPad
keyboard covers (10)
Power cords (46 Mac, 47 Dell, 13 HP)Slide6
Equipment: Cameras & Recorders
Digital Video Cameras (76, of 6 types)Digital Still Cameras (8)
Digital Audio Recorders (28, of 3 types)
Microphones (16)
Tripods (16, of 2 types)
Tripod dollies
Steadycam
+ weightsSlide7
Equipment: Miscellaneous
Headphones (76)Calculators (14 Graphing, 27 Financial)
Projectors (23, of 2 types)
Computer mice (4)
Foreign language translators (10)
Electrical extension cords (2)
Portable Lectern
w/microphone (1)Slide8
Usage: Central Service Point Slide9
Usage: Central Service Point+Branches Slide10
Challenges + Solutions: Funding
Library materials budgetStudent technology feeClosure of other campus facilitiesSlide11
Challenges + Solutions: Wear + Tear
Equipment designed for individual useMay wear out prematurelyMay develop unforseen problemsSlide12
Challenges: Retention
Daily overdue fines
Replacement charge if unreturned
The “rental” problem
8% Lost/Billed/BursarSlide13
Solutions: Retention
Automatic overdue + fine notices“
Morning after” emails
Remote disabling of
iPadsSlide14
Challenges + Solutions: Maintenance
Systems check laptops dailyUpdates
to software/OS’s
Wear + Tear from multiple users
Cameras wiped on check-inSlide15
Challenges + Solutions: Privacy
Laptops wipe on logoutiPads
wiped on weekly updates
Cameras wiped on check-inSlide16
Challenges + Solutions: Support
Instructions from manufacturer
“Quick start” guides
Training for staff?
Support from service desk onlySlide17
Challenges + Solutions: Support
Systems check laptops daily
Instructions from manufacturer
“Quick start” guides
Training for staff?
Support from service desk onlySlide18
Challenges + Solutions: Power supply
Charging cords
Extra batteries
Power Inn: 250 unit charging stationSlide19
Challenges:Slide20
Further Information
http://www.users.miamioh.edu/witherre/highedweb2013/
witherre@miamioh.edu