We appreciate your commitment cooperation and business Introduction The Crouse Health Vision is an exceptional patient experience as the most trusted system for healthcare As a guest and valued vendor welcome to our organization ID: 1037852
Download Presentation The PPT/PDF document "Welcome to Crouse Health" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
1. Welcome to Crouse HealthWe appreciate your commitment, cooperation and business
2. IntroductionThe Crouse Health Vision is “an exceptional patient experience as the most trusted system for healthcare”. As a guest and valued vendor, welcome to our organization. This orientation explains the commitment and behaviors Crouse Health expects as you serve our patients and employees. The highlights include:Mission, Vision and ValuesService Excellence StandardsProfessional conduct expectations
3. Crouse HealthMissionTo provide the best in patient care and to promote community health.
4. Crouse Health VisionCrouse Health will provide an exceptional experience as the most trusted system for healthcare.
5. Crouse HealthValuesCommunity…working together while appreciating our differencesRespect…honor, dignity and trustOpen and honest communicationUndivided commitment to quality and the patient experienceService to our patients, physicians and ourselvesExcellence through innovation and collaboration
6. Service Excellence StandardsI Will…Hold myself accountable to the mission, vision and values, and treat you with dignity and respect.Commit to a healing environment, by maintaining a collaborative, clean, quiet and clutter-free facility.Communicate and collaborate respectfully to enhance the human experience.
7. Service Excellence StandardsI Will…Have my ID badge visible and be ready to acknowledge everyone with friendliness, courtesy and respect.Value diversity and seek ways to be inclusive.Display a positive attitude and be receptive to change.
8. Professional Conduct ExpectationsDress code: Name badge must be worn at all times and be visible on the front of the upper torso so the name can be easily read.Your first and last name, picture, and job title must be unobstructed and visible at all times.Professional, business casual dress is expected; undergarments must not be visible.Clean scrubs are acceptable in surgical and interventional areas.Jeans of any color are not permitted.Perfumes and colognes are not allowed.
9. Professional Conduct ExpectationsNo sweatpants, hoodies, t-shirts, midriff exposing tops.Footwear: completely close-toes. No open-toe shoes, flip flops, sandals, CROCS with open holes.Leggings, yoga or spandex style pants are only permitted to be worn as stockings.Finger nails must be clean, short and free of chipped nail polish.Artificial nail enhancements are not allowed. This includes, but is not limited to: artificial nails, tips, acrylics, gels, wraps, appliques, or additional items applied to the nail surface.Tattoos, if exposed, should not be offensive or inappropriate.Facial jewelry is not allowed except for a small nose stud or ring.
10. Professional Conduct ExpectationsWhen entering a patient’s room:Hand hygiene: “Gel in, gel out…every patient, every time”. Gel your hands prior to entering patient room and as you exit.Introduction: Knock gently, identify yourself, ask permission to enter room At the bedside: Greet the patient professionally, identify yourself including the name of your company and the purpose of your visit.
11. Professional Conduct ExpectationsThank you for your commitment to embrace and abide by the Crouse Health:Mission, Vision and ValuesService Excellence Standards andProfessional Conduct ExpectationsWe appreciate the opportunity to do business with you.