WELCOME Presenters David Rimai Reynolds Director of Field Operations Diana L Lezette Training and Instructional Design Coordinator Our Agenda The Nutrition Outreach and Education Program and SNAP ID: 688814
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Slide1
NOEP 101
An Overview of the Nutrition Outreach and Education Program for New NOEP CoordinatorsSlide2
WELCOMESlide3
Presenters:David Rimai
Reynolds, Director of Field OperationsDiana L. Lezette, Training and Instructional Design CoordinatorSlide4
Our Agenda
The Nutrition Outreach and Education Program and SNAPThe NOEP Coordinator Role and Responsibilities Outreach Requirements
Quarterly Reports and NOEP Online
Resources, Questions and Comments Slide5
Our Goals
NOEP Coordinators will be prepared to continue learning about their roles, the Nutrition Outreach and Education Program, and the resources and supports available to them. NOEP Coordinators will feel engaged with NOEP. NOEP Coordinators will begin building a strong, open working relationship with Hunger Solutions New York staff and feel that their work is honored and appreciated.
NOEP
Coordinators will be prepared to increase their capacity to produce results that are important to them and to the community members they assist.
Slide6
Objectives
List three reasons why SNAP is underutilizedIdentify a reportable PrescreenIdentify a reportable Referral to another program Identify a reportable Collaboration Narrative Differentiate between Non-Allowable (Prohibited) and Allowable NOEP Coordinator activitiesDifferentiate between the roles of the Contract Manager and the SNAP Technical Assistance Specialist
Identify the
most important
source of information for Tracking SNAP benefit decisions
Recognize the correct source of funding for outreach costsSlide7
Pre-TestSlide8
Icebreaker Slide9
NOEP Network
www.hungersolutionsny.orgSlide10Slide11
NOEP and SNAPSlide12
SNAP
Supplemental Nutrition Assistance P
rogram
Previously Food Stamps
Served more than 3.1 million New Yorkers in 2014
Including:
1.2 million children
Over 530,000 seniors Slide13
SNAP is Underutilized
Estimated 1/4 of those eligible in NYS are not receiving SNAP.Hispanic/Latino and Elderly particularly underutilize SNAP. Slide14
Why underutilized…View application process as difficult
Believe that it will mean losing home/car/all savingsLack of knowledge about eligibility “I make too much.”Believe that benefits will be taken away from someone elseSlide15
Transportation to LDSS/HRA“I already get…(another benefit)”Fear – Immigrants in particular
Stigma, ShameWhy underutilized…Slide16
SNAP 101 Colleen DonovanSNAP Technical Assistance Specialist Slide17
NOEP History1987 – NYS adopts legislation to create the Nutrition Outreach and Education Program to combat hunger and increase utilization of nutrition programs.
1988 – NOEP funded at $1.3 million 2003 – NOEP funded at $2.9 million2012 – NOEP funded at $5.8 million 2013 – 2014 NOEP funded at $5.8Slide18
Impact of NOEP in NYS
30,423 – Households enrolled in SNAP (2014- 2015)$75 million* – Brought into the NYS economy (2014- 2015)
*Average time of SNAP participation: 9 monthsSlide19
NOEP Coordinators in NYS
74NOEP Coordinators
56 Counties including all boroughs
51 AgenciesSlide20
Contract Manager
Roles and DutiesSlide21
Contract Manager
Your main point of contact with HSNYYour partner in the processAssistance and support Slide22
Contract Manager
Help developing projectsDaily assistance with achieving target numbersAssess your progress Slide23
Contract Manager
Technical assistance and support for your Outreach and Reporting activitiesAssisting with outreach material development
Approving outreach requests
Guidance in completing reporting
requirements
Help with navigation with NOEP
OnlineSlide24
NOEP Coordinator
Roles and DutiesSlide25Slide26
NOEP Main GoalIncrease the number of low-income, SNAP-eligible New Yorkers, receiving SNAP.Slide27
NOEP Main Goal
New SNAP AppsSlide28
Nutrition Outreach and Education ProgramEducateInform
AssistSlide29
Nutrition Outreach and Education ProgramClear up misinformationDispel the mythsSlide30
Confidential
Our communication and work with individuals and families is confidential.
Any time we talk to other organizations or individuals on behalf of our families we must have a
signed release
.
Deserve and receive confidentialitySlide31
Required Training
Mandatory New NOEPs: SNAP 101, NOEP 101,Child Nutrition and Senior NutritionExperienced NOEPs
: One advanced training per contract cycle
More training opportunities to come!!! Slide32
Conference Calls, Webinars, SurveysSlide33
The Survey Says…..Slide34
NOEP Conferences
Spring: NOEP Outreach Convention and ConferenceApril 12th – 14
th
Fall
:
NOEP Leadership ConferenceSlide35
Site Visits
How are things going?Any areas where assistance/direction or guidance needed?
Can help clear up misunderstandings.
Can help HSNY by bringing back ideas and suggestions from NOEPs.
Mandatory
: A site visit, by the Contract Manager, at least once a contract cycleSlide36
NOEP
CoordinatorSlide37
Daily Presence in Service AreaDaily physical presence
in the service area including an office in the service area. Office space must include:Handicap accessibilityArea for Confidential meetingLocked file cabinet in your office for client files
Equipment for NOEP work
Not
located in LDSS/HRA office or at home – ideally high need area Slide38
Required Posters in NOEP Office:NOEP Memo #09, 2015- 2016, 12/09/15Slide39
Emergency Response PlanNOEP Program Memo #04 2015-16 NOEP Emergency Response
Plan (08/04/15) Must be submitted annually and at beginning of employment as a NOEP. Resources Provided online at NOEP Network .Keep plan in a readily accessible place.Hunger Solutions New York will provide additional assistance and guidance.Slide40
Equipment PolicySlide41
NON-ALLOWABLEACTIVITIES Slide42
Non-Allowable
A NOEP Coordinator CANNOT be an Authorized Representative on a SNAP application.
CANNOT
represent a client at a Fair Hearing
.
CANNOT
attend SNAP interview (phone or in-person) in lieu of client. Slide43
Non-Allowable
CANNOT lobby or be involved in other legislative and/or political grassroots efforts. Participation at an event in support of, or sponsored by, an elected official or political candidate is a form of grassroots lobbying and is prohibited.Slide44
Lobbying, etc. Slide45
You can
Educate Community Leaders
Educational Packet One- Page Summary for Community Leaders – Available on NOEP Network – NOEP Outreach and Resources - Search term:
Educational
.Slide46
No “This for That”
Cannot have incentives such as:“Listen to this presentation and maybe maybe win a prize.”or “Fill out an application and get a coupon for…”NO enticements
: Can give info., can educate only, can distribute approved outreach materials, approved promo items – nothing expected, asked for in return. Slide47
Allowable?
You set up a SNAP information table at a free Dairy Event. Politicians running for office show up to shake hands and meet constituents.Slide48
Allowable
You set up a SNAP information table at a free Dairy Event. Politicians running for office show up to shake hands and meet constituents.
It’s okaySlide49
NOEP Coordinators do not do nutrition/dietary counseling or education, provide meal preparation instruction or information, nutrition facts, etc.
Eat Smart New York
https://otda.ny.gov/programs/nutrition
/
or search Eat Smart NYSlide50Slide51
OutreachSlide52
Important: All
Outreach material must be reviewed and approved by the Contract Management Team. Slide53
NOEP funds cannot be used for:
TelevisionRadioBillboardsSlide54
Participation in 6 campaigns
Campaign LaunchSlide55
Participation in Campaigns
Complete at least two activities for each campaign of the six statewide campaigns.
First activity placed by first day of campaign.
Second activity placed by end of second week of the campaign.
Must include the
slogan
of the campaign.
Each campaign runs for six weeksSlide56
Other Outreach
Blended AdDevelop your own – What resonates with your community? Slide57
Special InitiativesSlide58
Other points to note
Business Cards (need to be approved) Projects with other NOEPS (talk with you Contract Manager first)
SNAP
ROCKS! Slide59
Awards and Recognition
Hunger Solutions New York Recipient of FRAC’s (Food Research Action Center)2013 Innovative Anti-Hunger Work Award
Veterans and Military Families Special Initiative Slide60
Awards and Recognition
2009Vernon Galaxy AwardExcellence in Promotional Product Program Planning and ExecutionSlide61
NOEP Outreach FundingSlide62
NOEP Funding
USDA
OTDA
HSNY
Your Agency
OTDA
HSNY
FUNDING $$$
Child Nutrition Funding $
Federal $ via (USDA) matches
NYS State $ administered by OTDA
No Matching Federal dollars –
CHILD
NUTRITION or SNAPSlide63
Child NutritionSlide64
Child Nutrition
Summer Food Service Program (SFSP) – a.k.a. Summer MealsSchool Breakfast Program (SBP)If you are spending money from your budget on outreach for these programs, the funds must
come from the
Non-matched State-only funds
.
Best Practice
: Save your Child Nutrition funds for these campaigns. Slide65
CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
SNAP or Child Nutrition
SNAPSlide66
CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!Slide67
CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!Slide68
CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!Slide69
CAMPAIGNS
School
Breakfast
Heat
And Eat
You Work Hard
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!Slide70
CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!Slide71
Heat and
EaCAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!Slide72
SNAP Special Initiatives
SNAP Outreach
Non-Campaign
Non-Required OutreachSlide73
NOEP Outreach Bank AccountSlide74Slide75
NOEP Network Memos
Memo #01 2014-2015 Requirements for all NOEP Outreach – posted July 14, 2014Please Review Completely Slide76
Required Disclosures and Information for Outreach
Slogan/Message of Campaign – at top
Telephone Number including extension of NOEP Coordinator
Name of Agency/Acronym:
Not just logo
NOEP or Spelled outSlide77
Required Disclosures and Information for Outreach
Anti-Discrimination Clause
NOEP Program Memo #09, 12/09/15
Funding Disclosures (appropriate to outreach)
The County served (except in NYC)
Optional
: NOEP AddressSlide78
Required Disclosures and Information for Outreach
Slogan/Message of Campaign – at topTelephone Number inc.
extension NOEP Coordinator
Name of Agency/Acronym:
Not just logo
NOEP or Spelled out
Anti-Discrimination Clause
Funding Disclosures (appropriate to outreach)
The County served (except in NYC)
Optional
: NOEP Address
At minimum 75% NOEPSlide79
Promotional Items NOEP Program Memo #05 2015-16 Unallowable NOEP Funded Promotional/Outreach
ItemsPosted 08/05/15 USDA clarificationSlide80
Required for Promo Items - Minimum
Slogan (SNAP, School Breakfast, or Summer Food)Agency Name
NOEP Coordinator Phone Number (plus extension)
NOEP
County Name (outside NYC) Slide81
Required Disclosures and Information
Slogan/Message of CampaignTelephone/Address of NOEP CoordinatorName of Agency
NOEP or Spelled out
Anti-Discrimination Clause
Funding Disclosures (appropriate to outreach)
The County served (except in NYC) Slide82
Outreach Approval Request
Outreach Approval Request in NOEP Online – outreach materialsUniversal Attachment Form – Hunger Solutions provided items: Tote bags
Posters left over from 2013-2014 contract year Slide83Slide84
Quarterly Reports
Slide85
Why is reporting important?Slide86
Contract YearJuly 1
st – June 30thReporting Dates for Contract Year Quarterly Reports:October 15th
January 15
th
April 15
th
July 15
th
Contract Manager will help keep you on track, is there to assess and assist. Slide87
Program Target Numbers
Set Annually Some NegotiableSeveral Criteria Contract Manager first point of contact for discussionSlide88
DATA COLLECTION
Ask for assistance from your Contract ManagerHave a tracking systemWebinar and Module
Handouts Slide89
NOEP Online
Your online portal for reporting and outreach approval.Slide90
NOEP Online
Internet Explorer
www.noeponline.org
Slide91
“Measure twice, cut once.” Slide92
“Read twice, input once.” Slide93
“Read twice, input once”
Individual orHousehold
or
Number of…Slide94
LDSS/HRA
LDSS is Local Dept. of Social ServicesHRA is Human Resources Administration – NYC Slide95
MAIN TARGET FORMULA
Number of Households Prescreened Number of Households Referred to LDSS/HRA Approved for SNAP
Denied (LDSS/HRA definition)
Applications Pending
Never Submitted an ApplicationSlide96
Data Collection and ReportingSlide97
PrescreenSlide98
PrescreenEnough information to state:“It sounds like you
may/may not be eligible for SNAP.”Slide99
Prescreen Example 1
You are tabling at a community event:Community member –“I am getting unemployment, my husband is only working part-time as a cashier and we have three kids.”
NOEP Coordinator
“It sounds like you might be eligible for SNAP.”Slide100
Prescreen Example 2
An individual comes to your office, brings all their paperwork, and you complete a budget worksheet. You then tell them if they may be potentially eligible for SNAP. Slide101
Both examples are Prescreens“It sounds like you may/may not be eligible for SNAP.”Slide102
Both examples are Prescreens“It sounds like you may/may not be eligible for SNAP.”
“Potentially…”
“May Be…”
“May Not Be…”
Only LDSS/HRA Determines Eligibility Slide103
Referrals Slide104
Referral to LDSS/HRA SNAP Application Process Slide105Slide106
Referrals to LDSS/HRA
Referral steps to the application process
:
Prescreen
Potentially Eligible
Refer to application process for examples: LDSS/HRA,
MyBenefits
,
AccessNYC
, “I can help you apply” Slide107
We never refer anyone to LDSS/HRA who is not potentially eligible. Slide108
What can we do?Assert their right to apply.
Provide info on other agencies that they can contact.Tell them that NOEP is only funded to assist those prescreened and potentially eligible with the SNAP application (Out of your hands). Slide109
Referral to Other ProgramsSlide110Slide111
Referrals to Other Programs
Definition
:
NOEP Coordinator refers
client to other services or programs, for example:
WIC
Social Security
Home Care
Crisis Intervention Slide112
Referrals to Other Programs
Referrals are counted even if the client does not receive or later declines services/benefits from the program you referred them to.Slide113
SNAP Application AssistanceSlide114
Language to Avoid
You need to…You really should…You have to…I can’t understand why you won’t…CANNOT encourage, persuade, convince Slide115
Assist with SNAP Application process
Prescreen done
Assisted locating, gathering, completing paperwork
In office or home visit
Assisted with interview
Builds relationship for follow upSlide116
35%TrackingSlide117
35%TrackingFollow UpMain Target
Best, Most Important Source for Tracking info is the
Client.Slide118
RecertificationSlide119
Recertification work:Important part of NOEP work but main focus is on new SNAP applicants.Slide120
Collaborations
Educate
agencies in your service area about the benefits of working with NOEP.
Ideal
: Set up a referral partnership with another agencySlide121
Collaboration Narrative
Name of Community Agency/ProgramWho you spoke with and how you educated them about the benefits of the NOEP. Collaboration Narrative cannot be about LDSS/HRA. Slide122
BarriersSlide123
Barrier Narrative
Reduce local barriers to SNAP participation.
Specific definition
:
A
local level
(LDSS or HRA) practice/procedure/step that inhibits SNAP-eligible households from completing the SNAP application process. Slide124
Barrier NarrativeRequired Elements of a Barrier
Narrative: Name of Barrier.How you found out about it.What you did.The caseworker/supervisor agreed with the NOEP Coordinator that the barrier is in fact a barrier and will either apply the correct guideline to their caseload (caseworker) or will update staff accordingly (supervisor
).Slide125
Barrier Narrative
Must be for a new SNAP Application, not recertification One Barrier Narrative per quarter Each Narrative must be about a separate barrierSlide126
Barriers Slide127
BarriersSome examples of Barriers:
Application BarriersOnline Application BarriersCustomer Service BarriersSpecial Populations BarriersRequirement Barriers Slide128Slide129
and we are here to help!
Thank You!
You are Valued
Prepared by a project of Hunger Solutions New
York; funded by NYSOTDA and USDA/FNS.
This institution is an equal opportunity provider.