Services Tuesday 13 th June 2017 Gregynog Colloquium Madalene George Student Engagement Coordinator University of Worcester Library Services mgeorgeworcacuk The context of Library Services at Worcester The Hive ID: 601583
Download Presentation The PPT/PDF document "Shortbread and Sticky Notes: Taking a Pe..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Shortbread and Sticky Notes: Taking a Personal Approach to Student Experience at University of Worcester Library
Services
Tuesday 13th June 2017, Gregynog ColloquiumMadalene GeorgeStudent Engagement Co-ordinator University of Worcester Library Servicesm.george@worc.ac.ukSlide2
The context of Library Services at Worcester: The Hive
Unique fully integrated public and university service model
Presents both advantages and challenges for student experience and satisfactionSlide3
Increasing importance of satisfaction surveysSlide4
Proactive approach to student experience talking to students year-round to
involve them
students in service decisionsSlide5
Who is missing from the headline result?Slide6Slide7
Focus your approachSlide8
Be clear about structure of the focus group and what you hope to achieve
Incentivise student attendance- the promise of shortbread works well
Be honest: let students know why you want to talk to them
Shortbread...
Be flexible: run focus groups at times to suit studentsSlide9
Give students space for individual contemplation to coax multiple responses
Make it clear what will happen with students’ feedback
Allow free discussion but challenge misconceptions and knowledge gaps as they
arise
Record everything
Sticky notes...Slide10
Take action...
Short term
Medium term
Long termSlide11
Broadcast your actionsSlide12
What difference did it make?
Gaps in knowledge and misconceptions were challenged
Students felt their opinion was valued & feedback acted upon
Provided target areas for future campaigns
Upturn in student satisfaction amongst first and second years from targeted student groups
A plan for targeting student satisfaction for the
future
Improved NSS results?Slide13
A more structured plan for student recruitment
Build the project into the student engagement programmeSlide14
Do try this at home
Simple
Effective
Cheap & easy to replicateSlide15
Madalene George
Student Engagement Co-ordinator
University of Worcester Library Servicesm.george@worc.ac.ukAll images CC0 public domain licensed for public use