At The University of Toronto What is driving change Changing dining and entertainment market Changing private club market Changing demographic in faculty and staff The Faculty Club exists to meet its members needs ID: 634314
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Slide1
Building the Future
The Faculty ClubAt The University of TorontoSlide2
What is driving change
Changing dining and entertainment marketChanging private club market
Changing demographic in faculty and staff
The Faculty
Club exists to meet its members’ needsSlide3
The Next 50 years
Social and dining centre for faculty and staffVenue of choice for business and personal celebrations Venue of choice for meetings and seminars
An oasis in the middle of a busy placeSlide4
Board Reorganization
Governance modelEnhanced role of standing committeesMembership
Facilities
OperationsSlide5
The New Organization
Organizational ModelSlide6
Building Capacity
Kitchen Renewal 2009Kitchen Expansion 2011
Redecorating and Furniture
Renewal
Plan
2011
Security
Systems 2011Slide7
Building Talent
Organizational PlanBroaden management experience – AGM
Create supervisory functions – Team Leaders
Create Management
Team
We are only as good as our employeesSlide8
Building Talent
Training and qualifications
Smart Serve, Food Safety
WHMIS, OHS
Red Seal
Continuous learning
We are only as good as our employeesSlide9
Management Systems and tools
Reporting and analysis toolsMembership management toolsCommunications tools
Expertise and advice
We are the best kept secret on CampusSlide10
Building Membership
We have the right stuff!Slide11
Pulling it all together
We have the right peopleSlide12
Key Performance Indicators (KPI)
New members by categoryOverall membershipCore Services (Dining, Pub, Patio)
sales
A fact that says something significant on its faceSlide13
Key Performance Indicators (KPI)
Functions and Special Events salesDepartmental Account salesNon-core business revenue
A fact that says something significant on its face