HR Directors Meeting September 5 2018 Cindy Cotter and Devonee Davie Technology Product Manager Workplace Learning amp Performance Statewide Talent Acquisition Team Washington State Department of Enterprise Services ID: 799338
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Slide1
LMS Feasibility Study Update
HR Directors’ MeetingSeptember 5, 2018
Cindy Cotter and Devonee Davie
Technology Product ManagerWorkplace Learning & Performance / Statewide Talent Acquisition TeamWashington State Department of Enterprise Services
Michaela Doelman
Assistant Director
Workplace Learning & Performance
Washington State Department of Enterprise Services
Slide22
Unmet Customer Needs
Administrative Inefficiencies
Security and Compliance Risks
Missed Opportunities
Technical Performance
How did we get here?
We have outgrown our current solution
Slide3Customer Satisfaction
Listening Tour
LMS Auditions – An Audience of users rate proposed LMS SolutionsUser Experience Surveys to gather input from all stakeholders
Conclusions
about customer needs drawn from survey results
Enterprise Mindset
Field Trips
to identify best practices
Document customer relationships with IAAs.Upgrade Ready through data clean-upStandardize
LMS Operations through BPM and BPR.PartnershipJoint Governance, inclusive of sustainable funds
Empower Users: Refine Existing LMS Mentor resourcesArchive and Storage SolutionAccessible and InclusiveCustomer Driven Solution based on their input, enterprise capacity, financial resources
Support Services
Administrative Support
Technical Support - DES Helpdesk / SumTotal
Contract Compliance
Vendor Management
SLA
Policies compliance (e.g. accessibility policy)
Security
Advocate for Customers when collaborating with OFM, OCIO, SHR and
OneWA
Change Control Processes
Integrations – e.g. HRMS
Business Continuity/Disaster Recovery
Data Modeling / Management
Slide4Feasibility Study Questions
Determine
path forward. Upgrade or RFP
?Determine if an upgrade meets business and enterprise needs Market cost comparison Identify support model and support costs. Determine management, configuration, and architecture Developing an implementation timeline for an enterprise-level solution
Develop Governance Model
Design a migration plan for historical dataDocument the pros/cons, and risks associated with each option
Slide5Stakeholder Agencies Participation
DES engaged with agencies to understand their business needs and streamline, standardize, or otherwise transform business processes ahead of evaluation of a replacement technology solution..
Slide6LMS Vendor Demonstrations
The Bridge
SAP SuccessFactors
SabaCornerStoneNeoGovSumTotal
Slide7Requirements Validation
6 – multi agency requirements verification sessions
1 – multi agency technical impacts session
Slide8Requirements Validation
Key functions
Reporting / Compliance
AccessibilityUser InterfaceDomainsSecurity
Slide9Research: Marketplace Survey
Costs to migrate 8,000,000 records
Implementation costs
Licensing structure and costsTraining Approach3rd party providersCustomer Support modelsSecurityReferences
Slide10Feasibility Study Considerations
Stakeholder Input
Business RequirementsMarketplace Survey
Industry StandingOther Considerations
Slide11Preliminary Rankings
Stakeholder Evaluations
Rank Order:
SabaBridgeCornerstoneSumTotalSAP Success FactorsNeoGov*Source | Vendor Demo Evaluation Forms
Slide12Preliminary Rankings
Functional Requirements
*Source | System functionality rating on validated functional requirements
Rank Order:SumTotalSabaCornerstoneSAP Success FactorsBridgeNeoGov
Slide13Preliminary Rankings
Marketplace Survey
Rank Order:
SumTotalSabaNeoGovBridgeCornerstoneSAP Success Factors*Source | Preliminary rating based on vendor responses to Marketplace survey
Slide14Other Considerations
Example Industry Standing Ratings
Gartner Group Magic Quadrant
Nexus Technology Value MatrixFosway Learning GridReferences and customer feedback
Slide15Preliminary Outcome*
Meets all validated business requirements
Significantly reduces risk of migrating 8,000,000 training records and 26,000 classes
Much shorter overall implementation timelineReduces security review complexitiesDoes not require RFP for upgradeCosts less to implement and maintain*Source | Preliminary ratings for functional requirements, marketplace survey, and stakeholder feedback
Slide16What we are doing today
Estimating Budget & ResourcesFinalizing full DPI.T. Addendum
OCIO Oversight required tasks
Slide17What we are doing today
Continuing Customer InterviewsIdentifying and Prioritizing enterprise processesDefining enterprise processes – workshops
Socializing and operationalizing enterprise processes
Slide18What we are doing today
Becoming upgrade ready through projects
Role reviewLocations clean up
Notifications determinationData Clean-upArchival and storage solutionHRMS interface
Slide19Slide20Partnership and Collaboration
Remain open to changing processes – participate in BPR workshopsProvide resources for Enterprise Process Workshops, upgrade ready projects, User Acceptance Testing, and Training Facilitation
Share information with your agencyShare your agency questions, comments, concerns with us
Slide21Questions
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