Agenda RTS Act 2014 Services on SARAL amp RTS Accessing the AAS Portal Pending Appeals Action to be taken Auto Appeal System 2 RTS Act 2014 Right To Service Act 2014 RTS act was notified on 22032014 to ID: 1006673
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1. Auto Appeal System (AAS)
2. AgendaRTS Act, 2014Services on SARAL & RTSAccessing the AAS PortalPending AppealsAction to be takenAuto Appeal System2
3. RTS Act, 2014
4. Right To Service Act, 2014RTS act was notified on 22.03.2014 to ensure delivery of Online services to citizens within the notified time limits.An eligible person shall make a duly filled in application to the Designated Person for obtaining any service.The Designated Officer shall provide the service to the eligible person or reject the application within the notified time limit, and in case of rejection of application, shall record the reasons in writing and intimate the same to the applicant.It shall be mandatory for applicant to give his mobile number while submitting the applications through online mode.Notified time limit shall start from the date when requisite complete application for notified service is received by the Designated officersAuto Appeal System4
5. Modes to apply for Online ServicesAuto Appeal System5
6. Generation of Appeals on AASAuto Appeal System6
7. Process Flow of Appeals in AASAuto Appeal System7
8. Services on SARAL & RTS
9. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System9Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority50Normal fuse off callCities and Town- Within 4 hoursConcerned Lineman/Complaint center in charge of the shiftJE [In charge]SDO[OP]Rural Area-Within 16 hoursConcerned Lineman/Complaint center in charge of the shiftJE [In charge]SDO[OP]51Overhead line breakdownsCities and Town- Within 8 hoursJE [In charge]SDO[OP] XEN[OP]Rural Area-Within 16 hoursJE [In charge]SDO[OP] XEN[OP]52Overhead line breakdowns due to breakage of polesCities and Town- Within 24 hoursJE [In charge]SDO[OP] XEN[OP]Rural Area-Within 48 hoursJE [In charge]SDO[OP] XEN[OP]
10. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System10Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority53Underground cables breakdownCities and Town- Within 48 hoursJE [In charge]SDO[OP] XEN[OP]Rural Area-Within 48 hoursJE [In charge]SDO[OP] XEN[OP]54Distribution Transformer failureCities and Town- Within 24 hoursJE [In charge]SDO[OP] XEN[OP]Rural Area-Within 48 hoursJE [In charge]SDO[OP] XEN[OP]55Major Power failure involving power transformer/equipment7 days alternate arrangement to restore the supply in the affected area to be within 24 hours.XEN[OP] and Construction WingSE[OP]CE[OP]56Period of schedule outage a)Maximum duration in a single stretchNot to exceed 8 hours in any dayJE [In charge]SDO[OP] XEN[OP]b)Restoration supplyBy 6 PM on any dayJE [In charge]SDO[OP] XEN[OP]
11. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System11Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority57Voltage Fluctuation with no expansion/ enhancement of network involvedCities and Town- Within 4 hoursJE [In charge]SDO[OP] XEN[OP]Rural Area-Within 8 hoursJE [In charge]SDO[OP] XEN[OP]58Meter Complaints1)Inspect and check correctnessWithin 7 days of receipt of Meter testing feeJE [In charge]SDO[OP] XEN[OP]2)Replace slow/fast meters/Creeping/stuck/defectiveWithin 7 days of its being established on checkingJE [In charge]SDO[OP] XEN[OP]3)Replace burnt meters if cause not attributable to consumer.Within 7 days of receipt of complaintJE [In charge]SDO[OP] XEN[OP]4)Replace burnt meters in all other casesWithin 24 hours of payment of charges by consumersJE [In charge]SDO[OP] XEN[OP]
12. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System12Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority59 Release of new connection/additional load/demanda)Release of connection where service is feasible from existing networkWithin 30 days from receipt of complete application charge and documentsSDO[OP] XEN[OP]SE[OP] b)Release of connection where network expansion/enhancement required for providing connection [Except Agricultural]1)For LT ConnectionsWithin 30 days from receipt of complete application charges and documentsSDO[OP] XEN[OP]SE[OP]
13. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System13Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority592)For 11 KV ConnectionsWithin 71 days from receipt of complete application charges & documentSDO[OP] XEN[OP]SE[OP]3)For 33 KV ConnectionsWithin 97 days from receipt of complete application, charges & documentXEN[OP]SE[OP]CE[OP]4) Above 33 KV level connectionsWithin 167 days from receipt of complete application, charges & documentXEN[OP]SE[OP]CE[OP]
14. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System14Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority60 Transfer of title and conversion of servicesa) Transfer of title and/or change of categoryWithin 7 days from receipt of complete in all respectSDO[OP] XEN[OP]SE[OP]b)Conversion of LT single phase to LT three phase or vice versaWithin 30 days from the date of payment chargesJE [In charge]SDO[OP] XEN[OP]c) Conversion of LT to HT or vice-versaWithin 30 days from the date of payment chargesJE [In charge]SDO[OP]XEN[OP]d) Conversion of HT to EHT or vice-versaWithin 30 days from the date of payment chargesJE [In charge]SDO[OP] XEN[OP]
15. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System15Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority61 Shifting of meter service connection and other services(1) Shifting of meter /service connectionWithin 15 days after receipt of request along with prescribed chargesJE [In charge]SDO[OP] XEN[OP](2) Shifting of LT/HT lines up to 11 KVWithin 45 days after receipt of request along with prescribed chargesSDO[OP] XEN[OP]SE[OP](3) Shifting of HT Line exceeding 11KVWithin 45 days after receipt of request along with prescribed chargesSDO[OP] XEN[OP]SE[OP](4) Shifting of TransformerWithin 60 days after receipt of request along with prescribed chargesSDO[OP] XEN[OP]SE[OP]
16. Service wise Designated Officers, 1st and 2nd Grievance Redressal AuthorityAuto Appeal System16Sr. No. of RTS Act Name of Service Time limit in working days as per RTS Designated Officer1st Grievance Redressal Authority2nd Grievance Redressal Authority62 Complaint about consumers bill and restoration of supply Resolution of complaints on disputed electricity bills 1) Within 24 hours of receipt of complaints if no additional information is requiredCommercial Assistant(CA)SDO[OP] XEN[OP] 2) Within 7 days of receipt of complaints if additional information is requiredCommercial Assistant(CA)SDO[OP] XEN[OP]63 Reconnection of supply following disconnection due to non-payment of bills 1) Cities and Towns within 6 hours of receipt of payment from consumerJE [In charge]SDO[OP] XEN[OP] 2) Rural area within 12 hours of receipt of payment from consumersJE [In charge]SDO[OP] XEN[OP]
17. Objectives of AASAuto Appeal System17
18. Accessing the AAS Portal
19. Auto Appeal System19
20. Auto Appeal System20
21. Auto Appeal System21
22. Auto Appeal System22This is account as displayed at end of FGRA Actions available at end of FGRAProgress Bar to check time available to address the appealDetails of the Appeal
23. Auto Appeal System23This is account as displayed at end of SGRAActions available at end of SGRA
24. Pending Appeals
25. Service Wise Appeals received on AAS - UHBVNAuto Appeal System25
26. Service Wise Appeals received on AAS - DHBVNAuto Appeal System26
27. District Wise Abstract of Billing Complaints as on 31.03.2023-UHBVNAuto Appeal System27Sr. No.DistrictNo. of AppealsEscalated to SGRAEscalated to RTSC1SONIPAT152846002PANIPAT96514783ROHTAK62035504PANCHKULA41014745YAMUNANAGAR37814516KAITHAL386154107KARNAL36555278AMBALA35314609KURUKSHETRA27751010JHAJJAR255570
28. District Wise Abstract of New Electricity Connection –LT as on 31.03.2023 -UHBVNAuto Appeal System28Sr. No.DistrictNo. of AppealsEscalated to SGRA1Sonepat612542Yamunanagar43013Jhajjar33294Panipat32345Rohtak25926Kaithal235247Kurukshetra17178Ambala131269Panchkula1102610Karnal1034
29. District Wise Abstract of Application for Transfer of Title & Conversion of Services as on 31.03.2023-UHBVNAuto Appeal System29Sr. No.DistrictNo. of AppealsEscalated to SGRA1Sonepat273482Jhajjar206293Kaithal179134Panipat164135Rohtak139116Kurukshetra116117Panchkula104118Yamunanagar6639Ambala40710Karnal412
30. District Wise Abstract of Reduction of Electricity Load as on 31.03.2023-UHBVNAuto Appeal System30Sr. No.DistrictNo. of AppealsEscalated to SGRA1Sonepat267502Rohtak14993Jhajjar13534Panipat119115Kurukshetra9666Kaithal72127Panchkula59158Karnal5849Ambala561510Yamunanagar431
31. District Wise Abstract of Meter Complaints as on 31.03.2023-UHBVNAuto Appeal System31Sr. No.DistrictNo. of AppealsEscalated to SGRA1Sonepat439932Kaithal146343Panipat147144Kurukshetra139175Panchkula129536Yamunanagar121337Ambala122778Karnal11479Rohtak483110Jhajjar3922
32. Circle Wise pending appeal on AAS Portal as on 31.03.2023-DHBVNAuto Appeal System32Sr. No.Circle NameFGRASGRA1BHIWANI5312JIND26103HISAR95104FATEHABAD905FARIDABAD35116SIRSA2607GGN-I1698GGN-II1119NARNAUL19010REWARI3111PALWAL11TOTAL29444
33. Service Wise Pendency FGRA - DHBVNAuto Appeal System33Sr.NoService Name BWNJINDHSRFTHBFBDSIRSAGGN-IGGN-IINNLRWRPLW1Application for reduction of Electricity Load200110000002Application for New Electricity connection -LT301263552219103Application for Enhancement of Load - LT022020002004Application for transfer of Title & Conversion of Services102100110005Meter Complaint - Inspect & Check correctness025022510106Billing Complaints1571912017436117Shifting of meter/service connection000011100008Shifting of LT HT Lines000000000009Shifting of Transformers0000000000010Reconnection0000000000011Application for New Electricity connection - 11KV2000101000012Application for New Electricity connection - 33 KV0000001100013Application for Enhancement of Load - 11 KV0000000000014Application for Enhancement of Load - 33 KV0000000000015Application for Enhancement of Load - above 33 KV0010000000016Meter Complaint -Replace Burnt Meter1210221200017Meter Complaint - Replace slow/fast/meters/Creeping or stuck meters21211202200TOTAL11010011091011
34. Service Wise Pendency SGRA - DHBVNAuto Appeal System34Sr.NoService Name BWNJINDHSRFTHBFBDSIRSAGGN-IGGN-IINNLRWRPLW1Application for reduction of Electricity Load000000000002Application for New Electricity connection -LT014010100003Application for Enhancement of Load - LT000000000004Application for transfer of Title & Conversion of Services000040110005Meter Complaint - Inspect & Check correctness010000100006Billing Complaints174060300107Shifting of meter/service connection000000000008Shifting of LT HT Lines000000000009Shifting of Transformers0000003000010Reconnection0000000000011Application for New Electricity connection - 11KV0100000000012Application for New Electricity connection - 33 KV0000000000013Application for Enhancement of Load - 11 KV0000000000014Application for Enhancement of Load - 33 KV0000000000015Application for Enhancement of Load - above 33 KV0000000000016Meter Complaint -Replace Burnt Meter0000000000117Meter Complaint - Replace slow/fast/meters/Creeping or stuck meters00200000000TOTAL11010011091011
35. Actions to be taken
36. Actions available at end of FGRAAuto Appeal System36
37. Actions available at end of SGRAAuto Appeal System37
38. Actions available at end of RTS CommissionAuto Appeal System38
39. Observations raised by RTS CommissionAuto Appeal System39
40. Applicable PenaltyAuto Appeal System40
41. Applicable PenaltyAuto Appeal System41
42. Applicable PenaltyAuto Appeal System42
43. Applicable CompensationAuto Appeal System43
44. Responsibilities of FGRA/SGRAAuto Appeal System44
45. Thank youAuto Appeal System45newconnection@uhbvn.org.inhttps://aas.saralharyana.nic.in/Admin/Login