Stakeholder Engagement Manager London Ambulance Service NHS Trust London Ambulance Service NHS Trust 1 About Us Busiest Ambulance Service 18m Calls 201617 3500 calls treated via phone 5000 staff ID: 1034608
Download Presentation The PPT/PDF document "Operational Update Clinton Beale" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
1. Operational UpdateClinton BealeStakeholder Engagement ManagerLondon Ambulance Service NHS Trust London Ambulance Service NHS Trust1
2. About UsBusiest Ambulance Service1.8m Calls (2016-17)3,500 calls treated via phone5000 staff (460 in SW)70 Ambulance stationsPan London NHS TrustLondon Ambulance Service NHS Trust2
3. How we care for the Capital999 Call Handling999 Clinical triage (hear & treat)999 & Urgent response (see & treat)Major eventsMajor incidentsLondon Ambulance Service NHS Trust3
4. London Ambulance Service NHS Trust4
5. How do we respondLondon Ambulance Service NHS Trust5
6. Care PathwaysAdvise patients by telephone – hear & treat Treat and advise patients on scene – see & treatOnward referral – e.g. falls team, community nurse, GP, outreach teamsAccident & Emergency Unit/ UCC – HospitalMaternity Unit – HospitalMental Health Unit – HospitalSpecialist Units – HospitalsCardiac, NeurologyMinor Injury Units / Walk in Centre – (UTCs)London Ambulance Service NHS Trust6
7. What to do when a resident becomes illConsiderOn site registered Nurse/ District NurseGP (or out of hours GP)NHS 111 - *6 rapid accessCall 999 if someone is seriously ill or injured, and their life is at riskDifficulty in breathing/ unconsciousSevere loss of bloodStroke or heart attackLondon Ambulance Service NHS Trust7
8. Making the call Dial 999, ask for an ambulanceIf possible, remain with the patient (cordless or mobile phone) If you can’t stay with the patient – make sure you know if the patient is alert, conscious, breathingYou could be offered advice over the phone, or a call back from the clinical hubLondon Ambulance Service NHS Trust8
9. How we prioritise your callYou will be asked a series of questions and taken through a triage toolAppropriate response givenLife threatening – 8 minute responseLondon Ambulance Service NHS Trust9
10. Case study one You walk into a residents room and find them on the floor. It was an un-witnessed fall How would you address it?London Ambulance Service NHS Trust10
11. Case study twoYou walk into a residents room and they are collapsed and not breathingWhat would you do?London Ambulance Service NHS Trust11
12. What could delay us from getting to a patient?Not met at door, not able to get in – no access codeStaff unsure which resident is the patient – let all staff know you have called for an ambulanceLondon Ambulance Service NHS Trust12
13. Information to prepare for ambulance arrivalFull name, date of birth, next of kin detailsGP detailsAddress of the homeMedication – up to date drug chart, medical history and current ObsDNAR in place?Copies of the above for us to take awayPatients personal belongingsPatient escortLondon Ambulance Service NHS Trust13
14. Emergency stroke careLondon Ambulance Service NHS Trust14