in cash programming during COVID19 16 th December 2020 Workshop Agenda What is Community Engagement and Accountability Why is Community Engagement and Accountability important for good quality Cash programming ID: 910317
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Slide1
Community engagement and accountability
in cash programming duringCOVID-19 16th December 2020
Slide2Workshop AgendaWhat is Community Engagement and Accountability?
Why is Community Engagement and Accountability important for good quality Cash programming?Key considerations for successful Community Engagement and Accountability in Cash Case studies from Malawi and Zambia Red Cross SocietiesQ&A
Slide3Movement Definition of CEA
Community engagement and accountability (CEA) is an approach to Red Cross and Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by
integrating communication and participation throughout the programme cycle
or operation.
Slide4Better quality responses & impact
Increased trust and acceptance
Early detection of problems
Saves money
Increased community ownership
Improved staff satisfaction and retention
Preventing sexual exploitation and abuse by aid workers
Contributes to Do No Harm programming
Helps to manage expectations
What are the benefits of mainstreaming CEA?
Discuss…
Slide5Slide6Some common mistakes to be aware of in community engagement and accountability
Poor communication
– Forgetting to tell people who we are what we are doing there
Raising expectations & breaking promises
– unclear assessments and delays in delivery
Targeting is unclear or unfair
– Relying on community leaders, not being clear, only speaking to direct beneficiaries
Not collecting, using or responding to community feedback and complaints
– Feedback system rare, inappropriate or not acted on
Slide7Ground
Truth research into cash user journeys in Kenya
Slide8What communities say...
Slide94 golden rules to run an accountable cash transfer programme
Find out how communities communicate and functionShare information regularly – especially when there are delaysExplain and discuss targeting CLEARLYHave a feedback system – and act on it
Slide10Where to get help with CEA
CEA HUB: www.communityengagementhub.orgCEA Guide & toolkit: www.ifrc.org/CEACEA toolkit includes:TemplatesStep-by-step guidanceCEA in Cash tip sheet (available on the CEA Hub)Core Humanitarian Standards Sophie Everest, Snr CEA Adviser: Sophie.everest@ifrc.org